New Laptop Randomly Shuts down

[D3monw3st]

Hello,

I recently purchased this laptop from Newegg last month https://www.newegg.com/p/N82E16834233534. A few days ago it began shutting down while I was playing Valorant. Since the laptop is relatively new, I installed HwInfo64 to see if there was any abnormality in the temperature of my CPU or GPU. While gaming, I found out that my CPU temperature averages around 94 C, and my maximum typically hits 99.9 C. The only change I've done to this laptop was opening it up to fill the extra m.2 on the motherboard with another storage unit. 

CPU Temps:

GPU Temps:

 

I'm not sure why the laptop is shutting down randomly during my gaming session, so any help with diagnosing would be great. The laptop is also running on Windows 11. 

Thanks in advance! 

[rippy4500]

Do you think you accidentally messed up the cpu cooler? Make sure the fan is spinning and everything is secured in properly like screws and cables.

[D3monw3st]

4 minutes ago, rippy4500 said:

Do you think you accidentally messed up the cpu cooler? Make sure the fan is spinning and everything is secured in properly like screws and cables.

Thanks for the comment. I put in the SSD a while ago, and have had no issues until now (about 20 days later).  I have verified have both fans are spinning, and according to the software at max RPM. 

[rippy4500]

1 minute ago, D3monw3st said:

Thanks for the comment. I put in the SSD a while ago, and have had no issues until now (about 20 days later).  I have verified have both fans are spinning, and according to the software at max RPM. 

It could be bad thermal paste or bad cooler mounting, I would recommend repasting it. Gigabyte could have used bad thermal paste.

[D3monw3st]

1 minute ago, rippy4500 said:

It could be bad thermal paste or bad cooler mounting, I would recommend repasting it. Gigabyte could have used bad thermal paste.

Gotcha, I can take a look at doing that. Do you think that the high CPU temp is the reason for the shutdown? I'm also curious if there are any loggers that Windows runs that I can take a look at too. 

[rippy4500]

Just now, D3monw3st said:

Gotcha, I can take a look at doing that. Do you think that the high CPU temp is the reason for the shutdown? I'm also curious if there are any loggers that Windows runs that I can take a look at too. 

Yeah, 99c will make the system shut down and if you dont do anything about it then it will damage it over time. Its not a software thing.

 

Gigabyte cheaps out on things sometimes so its possible its thermal paste. If you dont have any then id recommend noctua nt-h2. Also you should do the gpu while you can even though its not that bad.

 

Also do some research to see if you need to replace any thermal pads.

[Darkseth]

On 2/3/2023 at 11:24 PM, rippy4500 said:

Yeah, 99c will make the system shut down and if you dont do anything about it then it will damage it over time. Its not a software thing.

This is not true.

AMD's Specsheet for the 5600H lists 105°C as ma ximum temperature. 99° is still a few away from that.

Temperature is within specifications.

 

When it hits 105°C, even then it wouldn't shut down. It will throttle down to not exceed the maximum Temperature. Even down to 800 Mhz idle clocks during Benchmarks.

If that is still not enough, THEN it will shut down to protect itself.

 

Der8auer (famous german overclocker) did a test on a Desktop i7 8700K. They literaly took the whole CPU Cooler away and ran the System without a Cooler.
They were not able to make it shut down. It ran at 800 Mhz, but it ran. and Temperatures never went above 100°C.

 

 

Again: 99°C is fine here, since it's within specifications.
This Gaming Laptop is a cheaper entry / midrange model, so naturally they cehap out somewhere.

Gigabyte allows 99°C on purpose, to maximize Clock speed, Performance and keep Noise somewhat in check.

 

@D3monw3st

As for the Shutdowns: Something is not stable. RMA it, that's what warranty is for. It's 1 month old, this is not a Problem you should have to solve.

[D3monw3st]

On 2/5/2023 at 8:38 AM, Darkseth said:

This is not true.

AMD's Specsheet for the 5600H lists 105°C as ma ximum temperature. 99° is still a few away from that.

Temperature is within specifications.

 

When it hits 105°C, even then it wouldn't shut down. It will throttle down to not exceed the maximum Temperature. Even down to 800 Mhz idle clocks during Benchmarks.

If that is still not enough, THEN it will shut down to protect itself.

 

Der8auer (famous german overclocker) did a test on a Desktop i7 8700K. They literaly took the whole CPU Cooler away and ran the System without a Cooler.
They were not able to make it shut down. It ran at 800 Mhz, but it ran. and Temperatures never went above 100°C.

 

 

Again: 99°C is fine here, since it's within specifications.
This Gaming Laptop is a cheaper entry / midrange model, so naturally they cehap out somewhere.

Gigabyte allows 99°C on purpose, to maximize Clock speed, Performance and keep Noise somewhat in check.

 

@D3monw3st

As for the Shutdowns: Something is not stable. RMA it, that's what warranty is for. It's 1 month old, this is not a Problem you should have to solve.

 

On 2/3/2023 at 4:24 PM, rippy4500 said:

Yeah, 99c will make the system shut down and if you dont do anything about it then it will damage it over time. Its not a software thing.

 

Gigabyte cheaps out on things sometimes so its possible its thermal paste. If you dont have any then id recommend noctua nt-h2. Also you should do the gpu while you can even though its not that bad.

 

Also do some research to see if you need to replace any thermal pads.

Thank you both for your input. It just shut down a few moments ago and this time I heard two audible popping sounds. 
 

[rippy4500]

2 minutes ago, D3monw3st said:

 

Thank you both for your input. It just shut down a few moments ago and this time I heard two audible popping sounds. 
 

Audible popping sounds? That could be very bad, do you smell any smoke or anything?

 

Investigate thoroughly before trying to turn it back on.

[D3monw3st]

5 minutes ago, rippy4500 said:

Audible popping sounds? That could be very bad, do you smell any smoke or anything?

 

Investigate thoroughly before trying to turn it back on.

Yeah no smoke, I opened up HWInfo right when I booted up and saw that my CPU was at 100 C. Maybe it's just too much for the mobo so it has an auto shut down? Not really sure. Might open up the laptop and just look around. Anything you think I should look for in particular? 

[rippy4500]

Just now, D3monw3st said:

Yeah no smoke, I opened up HWInfo right when I booted up and saw that my CPU was at 100 C. Maybe it's just too much for the mobo so it has an auto shut down? Not really sure. Might open up the laptop and just look around. Anything you think I should look for in particular? 

Are you saying its 100c at idle? Something is very wrong, is there anything restricting airflow? Is it super warm in your room?

 

Did you replace the thermal paste?

[D3monw3st]

7 minutes ago, rippy4500 said:

Are you saying its 100c at idle? Something is very wrong, is there anything restricting airflow? Is it super warm in your room?

 

Did you replace the thermal paste?

Unfortunately, I haven't been able to replace the thermal paste yet. Nothing restricting airflow, but this was 100c gaming/full load.