Acer Nitro 5 2020 Crashes Randomly

[Villanity]

Configs of the system - 

 

CPU - AMD Ryzen™ 5 3550H Mobile Processor with Radeon™ Vega 8 Graphics

GPU - GTX 1650 4GB 

RAM - 16 GB (8+8) 2400 MHz

Boot Drive - M.2 SSD 500 GB 

Additional Storage - 1 TB HDD

OS and Drivers - All Latest 

 

This Laptop is crashing and I can see the temps in the Nitro Sense software that it reaches 95°

Is there a way to check what exactly might be causing the problem because even when I'm putting heavy loads, it does not crash but sometimes while web browsing and doing light tasks, it suddenly decides to crash even while plugged in. Then I have to press the power button to start it again. No BSOD just gone. Sometimes on heavy load but often when a lot of things are running in the background and let's say I open chrome, boom. 

 

 

[CustomEnchants]

Perhaps it is time to reapply new thermal paste on both the cpu and gpu

[manikyath]

9 minutes ago, CustomEnchants said:

Perhaps it is time to reapply new thermal paste on both the cpu and gpu

i guarantee you that wont fix a crash that happens on a reatively idle power scenario, but doesnt necessarily happen when the laptop is going all out.

some laptops just run that hot when you're throwing everything at them.

 

on topic: when you say crash.. does it hard power off, does it freeze, does the screen blank?

does event viewer have anything interesting to say? some driver errors perhaps?

[Villanity]

5 minutes ago, manikyath said:

i guarantee you that wont fix a crash that happens on a reatively idle power scenario, but doesnt necessarily happen when the laptop is going all out.

some laptops just run that hot when you're throwing everything at them.

 

on topic: when you say crash.. does it hard power off, does it freeze, does the screen blank?

does event viewer have anything interesting to say? some driver errors perhaps?

It just switches off like hard power off, let me get back to you with the event viewer logs.  Update - Added Event Viewer Logs

 

[manikyath]

24 minutes ago, Villanity said:

It just switches off like hard power off, let me get back to you with the event viewer logs.  Update - Added Event Viewer Logs

 

 

that's a load of stuff, but not really reason for randomly shutting off...

 

on that note.. does it get 95°c when doing light tasks too?

[Villanity]

1 hour ago, manikyath said:

that's a load of stuff, but not really reason for randomly shutting off...

 

on that note.. does it get 95°c when doing light tasks too?

Yes "sometimes" even when I have AC on and its chilly

 

[manikyath]

16 minutes ago, Villanity said:

Yes "sometimes" even when I have AC on and its chilly

 

probably worth trying to clean the dust out the cooler, not that i believe that's gonna be your fix though.