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LTT Store Support Staff Busy?

TechUkie
By TechUkie
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I sent a message to LTT Support on December 22nd, have not heard back yet. I understand Christmas/New Years is a busy time, but it's been 2 weeks with no reply. Is this normal for LTT Store?

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You can try to send another message to see if they respond, but I think most LTT staff are busy with CES which is happening right now.

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10 minutes ago, TechUkie said:

I sent a message to LTT Support on December 22nd, have not heard back yet. I understand Christmas/New Years is a busy time, but it's been 2 weeks with no reply. Is this normal for LTT Store?

The LTT Store is currently overloaded see this response recently from LMG.

 

 

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6 hours ago, Chiyawa said:

You can try to send another message to see if they respond, but I think most LTT staff are busy with CES which is happening right now.

LTTSrore staffs only job is to keep store running. While writers, editors and business people might be tied up with event coverage. We are far past the time when business people handled everything to do with money.

 

AFAIK they have two people as CSA. One person can handle maybe 50-100 requests per day, including those which span over several correspondences. I would guess they are getting 1000 requests per day.

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On 1/6/2022 at 5:58 PM, TechUkie said:

I sent a message to LTT Support on December 22nd, have not heard back yet. I understand Christmas/New Years is a busy time, but it's been 2 weeks with no reply. Is this normal for LTT Store?

Definitely not normal, but we're working through a huge backlog right now. I promise we will get to all requests as soon as we possibly can! We've got our guys doing OT to catch up, and we'll be expanding the team this year so we can hopefully avoid this type of problem next year at Christmas time.

 

In addition to the massive volume of requests we have, Shopify's admin interface has been down most of today, so we've had a lot of difficulty getting tickets solved today... just another unfortunate piece of the slow response puzzle here 😞

 

We really appreciate your patience along the way. We'll get the issue sorted out for you, 100%.

On 1/7/2022 at 12:13 AM, LogicalDrm said:

AFAIK they have two people as CSA. One person can handle maybe 50-100 requests per day, including those which span over several correspondences. I would guess they are getting 1000 requests per day.

Heh it's not quite at that scale but we're getting hundreds per day... We're working through them as quickly as we possibly can!

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Posted

They said on WAN show they might be pulling people from floatplane to help out with the store for a while so yeah that's pretty busy. 

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