I need to RMA my corsair PSU, what am I in for?

[nightmarevoid]

My corsair SF750 died a week ago and so I sent in an RMA request to Corsair. I included all details and a picture of the info label on the side, but I still haven't heard back. I don't even see an open ticket when I search for the ticket number on Corsair's website. Has anyone had to RMA through Corsair and can tell me what I might be in for?

[Helpful Tech Witch]

I don't know, but I bet Corsair employees do.
@Corsair@Corsair Nick @Corsair Joseph@Corsair Blake@Corsair George@Corsair Johan @Corsair James

 

(I hope y'all are all real Corsair staff, sorry if your not, I know some are real)

[Moonzy]

I've had a good experience with corsair RMA

[WaggishOhio383]

17 minutes ago, HelpfulTechWizard said:

(I hope y'all are all real Corsair staff, sorry if your not, I know some are real)

Looks like all of them except "Corsair" and "Corsair Blake" are. If you look at their profile, the real ones will have the "Industry Affiliate" tag.

 

Though most of them haven't visited the forum in a while...

[Helpful Tech Witch]

6 minutes ago, WaggishOhio383 said:

Looks like all of them except "Corsair" and "Corsair Blake" are. If you look at their profile, the real ones will have the "Industry Affiliate" tag.

 

Though most of them haven't visited the forum in a while...

Yeah, night aswell ping them, you'll see then once in a while

[LIGISTX]

25 minutes ago, Moonzy said:

I've had a good experience with corsair RMA

Same. I am brand loyal to them at this point due to their support. 

[Blademaster91]

Corsair RMA is decent, but they sent me a refurbished unit without telling me first, so they might either send you a new replacement or a refurbished one.

 

[Guest]

6 hours ago, nightmarevoid said:

My corsair SF750 died a week ago and so I sent in an RMA request to Corsair. I included all details and a picture of the info label on the side, but I still haven't heard back. I don't even see an open ticket when I search for the ticket number on Corsair's website. Has anyone had to RMA through Corsair and can tell me what I might be in for?

You sent the request in a week ago?  Through the portal on Corsair's website, right?  What country are you in?

 

[nightmarevoid]

50 minutes ago, jonnyGURU said:

You sent the request in a week ago?  Through the portal on Corsair's website, right?  What country are you in?

 

I'm in the USA, and yes I sent my request through Corsair's website by following links for warranty service.

[Guest]

1 hour ago, nightmarevoid said:

I'm in the USA, and yes I sent my request through Corsair's website by following links for warranty service.

Shouldn't take a week.

 

Pro tip:  Support software will bump tickets to the end of the line if you continuously add to them or reply to them.  That's because they assume the customer has new things to add and therefore makes sure the newest information is presented first.  Regardless of first submission, the last email on the ticket is first in.  

 

Back when I did tech support in Florida, I had a customer named Patrick that kept bumping himself down the queue by responding to the ticket with "are you guys there?" every 24 hours.

 

[nightmarevoid]

1 hour ago, jonnyGURU said:

Shouldn't take a week.

 

Pro tip:  Support software will bump tickets to the end of the line if you continuously add to them or reply to them.  That's because they assume the customer has new things to add and therefore makes sure the newest information is presented first.  Regardless of first submission, the last email on the ticket is first in.  

 

Back when I did tech support in Florida, I had a customer named Patrick that kept bumping himself down the queue by responding to the ticket with "are you guys there?" every 24 hours.

 

Thanks for the tip.  I did respond to the initial email today, but I'm worried that either no one is on my case yet, or it was abandoned. As I said there is no ticket on Corsair's website when I search for my ticket number.

[Juular]

6 hours ago, nightmarevoid said:

Thanks for the tip.  I did respond to the initial email today, but I'm worried that either no one is on my case yet, or it was abandoned. As I said there is no ticket on Corsair's website when I search for my ticket number.

Did you receive any updates on it through e-mail ? Maybe it's a fluke, try submitting another one, it shouldn't take a week to get any kind of response.

[nightmarevoid]

3 hours ago, Juular said:

Did you receive any updates on it through e-mail ? Maybe it's a fluke, try submitting another one, it shouldn't take a week to get any kind of response.

I think I'll have to at this point. I even DMed Corsair support on Twitter and got nothing. I think they also aren't seeing my ticket, and so their support script just tells them to ignore it.

[Dedayog]

2 hours ago, nightmarevoid said:

I think I'll have to at this point. I even DMed Corsair support on Twitter and got nothing. I think they also aren't seeing my ticket, and so their support script just tells them to ignore it.

Did you call and speak to an actual rep/agent? 

[Mister Woof]

3 minutes ago, Dedayog said:

Did you call and speak to an actual rep/agent? 

Tangent - I had to call EVGA once and to my surprise I actually got a living local human within a minute or two, and they helped me out very quickly.

 

Not that this helps here.....but yeah I was definitely surprised.

[Dedayog]

3 minutes ago, Mister Woof said:

Tangent - I had to call EVGA once and to my surprise I actually got a living local human within a minute or two, and they helped me out very quickly.

 

Not that this helps here.....but yeah I was definitely surprised.

I'm old, we call and use our phones as phones

 

I would have immediately called customer service to verify the ticket and status. If it's not showing, make them resubmit.  

 

 

[Mister Woof]

10 minutes ago, Dedayog said:

I'm old, we call and use our phones as phones

 

I would have immediately called customer service to verify the ticket and status. If it's not showing, make them resubmit.  

 

 

Yeah I guess we are, LOL. 

[Guest]

3 hours ago, nightmarevoid said:

I think I'll have to at this point. I even DMed Corsair support on Twitter and got nothing. I think they also aren't seeing my ticket, and so their support script just tells them to ignore it.

DM me your ticket number.

 

I'll email someone internally.

 

[nightmarevoid]

On 7/20/2021 at 11:36 AM, jonnyGURU said:

DM me your ticket number.

 

I'll email someone internally.

 

Thanks for the offer but they actually just got back to me after I made another ticket yesterday.