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I need to RMA my corsair PSU, what am I in for?

My corsair SF750 died a week ago and so I sent in an RMA request to Corsair. I included all details and a picture of the info label on the side, but I still haven't heard back. I don't even see an open ticket when I search for the ticket number on Corsair's website. Has anyone had to RMA through Corsair and can tell me what I might be in for?

Ryzen 7 3700X

Aorus GTX 1080ti

G.Skill TridentZ 3200MHz 2x8GB

Corsair SFX 750W

Phanteks Evolve Shift Air (glass front)

2x Corsair Force GS 120GB SSD (RAID 0)

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I don't know, but I bet Corsair employees do.
@Corsair@Corsair Nick @Corsair Joseph@Corsair Blake@Corsair George@Corsair Johan @Corsair James

 

(I hope y'all are all real Corsair staff, sorry if your not, I know some are real)

I could use some help with this!

please, pm me if you would like to contribute to my gpu bios database (includes overclocking bios, stock bios, and upgrades to gpus via modding)

Bios database

My beautiful, but not that powerful, main PC:

prior build:

Spoiler

 

 

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I've had a good experience with corsair RMA

My PCs: Desky | Beddie | Miney | Benchie

Things I need help with: (nothing at the moment)

Spoiler

none atm

I hate Intel's pricing, Ryzen's weird quirks, Nvidia's pricing, and Radeon GPUs in general

Spoiler

Products I like:

Spoiler

Sony Xperia Z1 / Z2 / 10 ii, Asus Strix 970 / 1070, Samsung SSD, WD HDD, Corsair PSUs (AX, RM, CX(grey)), GeForce GPU, NZXT N450/S340, be quiet! Coolers, G.Skill Trident RAM, Logitech M525, Logitech G440, Razer Deathadder Elite

Products I hate:

Spoiler

Xperia Z3, XiaoMi 5c, Radeon GPUs, Razer Audio Products, any bloatwares

Companies I absolutely adore: (and hope it stays that way)

Spoiler

be quiet! - sent me AM4 mounting for my DRP3 even though it's way past the timeframe stated, no questions asked

Corsair - very good RMA experience, absolutely recommend

Companies I hate:

Spoiler

Nvidia, Intel, Apple, TMT (Thundermatch, a retailer)

Personal Blacklisted Companies:

Spoiler

Acer: shit tier quality products, shit tier customer service thus far, they "tried" to solve my issue but they arent really doing anything but delaying and delaying. (on-going case since July)

Gigabyte: horrible customer service (gigabyte had literally 0 customer service, asked me to go to retailer with NO WAY to email them about a question) but at least they fixed my shit in ONE MONTH (would probably take me 1 hour to fix if they let me email them)

XiaoMi Phones: built like a tank but the software is buggy as all hell

Seagate HDD: had too many dead seagate drives

Kingston SSD: 300V controller swap thingy

Razer (except their mouse)

Remember, just because I had good/bad experiences with these companies/product, doesn't mean you will have similar experiences too. I would still recommend these products if they made sense for your needs, but I'll add a disclaimer of my experience if it's relevant. Feel free to DM me asking why they are where they are.

 

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17 minutes ago, HelpfulTechWizard said:

(I hope y'all are all real Corsair staff, sorry if your not, I know some are real)

Looks like all of them except "Corsair" and "Corsair Blake" are. If you look at their profile, the real ones will have the "Industry Affiliate" tag.

 

Though most of them haven't visited the forum in a while...

I mostly speak from my own past experience from similar problems. My solution may not work for you, but I'll always try my best to help as much as I can. If you want me to see your reply, make sure to quote my comment or mention me @WaggishOhio383, and I'll get back to you as soon as possible.

 

-- My PC Build --

Ryzen 7 2700x

AsRock B450 Steel Legend

XFX RX 590 Fatboy

Crucial Ballistix Tactical Tracer RGB 16GB 3200MHz
120GB Crucial BX500 SSD + 2TB Seagate Barracuda HDD

Corsair CX650M

Phanteks Eclipse P350x

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6 minutes ago, WaggishOhio383 said:

Looks like all of them except "Corsair" and "Corsair Blake" are. If you look at their profile, the real ones will have the "Industry Affiliate" tag.

 

Though most of them haven't visited the forum in a while...

Yeah, night aswell ping them, you'll see then once in a while

I could use some help with this!

please, pm me if you would like to contribute to my gpu bios database (includes overclocking bios, stock bios, and upgrades to gpus via modding)

Bios database

My beautiful, but not that powerful, main PC:

prior build:

Spoiler

 

 

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25 minutes ago, Moonzy said:

I've had a good experience with corsair RMA

Same. I am brand loyal to them at this point due to their support. 

Rig: i7 10700k @ 5.1Ghz, 4.8 Ring - - Z490 Vision G - - EVGA RTX 2080 XC Ultra @ 2025Mhz - - 4x8GB Vengeance Pro 3000Mhz 15-17-17-34 @ 3500MHz 16-19-19-38 - - Samsung 950 Pro 512 NVMe Boot + Main Programs - - Samsung 830 Pro 256 RAID 0 Lightroom + Photo work - - WD Blue 1 TB SSD for Games - - Corsair RM850x - - Sound BlasterX EA-5 - - EK Supremacy Evo - - XT45 X-Flow 420 + UT60 280 rads - - EK Full Cover GPU Block - - EK XRES RGB PWM - - Fractal Define S2 - - Acer Predator X34 -- Logitech G502 - - Logitech G710+ - - Logitech Z5500 - - Steel Series QcK XXL

 

Headphones/amp/dac: Schiit Lyr 3 - - Fostex TR-X00 - - Sennheiser HD 6xx

 

Homelab/ Media Server: ESXi 6.5 - - 250 GB SSD for VM's/ESXi boot - - FreeNAS - - HPE Proliant ML10 Gen 9 backbone - - i3 6100 - - 28 GB ECC - - 10x4 TB WD Red RAID Z2 - - 10TB WD Red for expendable data - - Corsair 750D - - Corsair RM650i - - Dell H310 6Gbps SAS HBA - - Intel RES2SC240 SAS Expander

 

White Lightning (original full watercooled build) - Homelab / Media Server - The Blue Beast (my car and other expensive hobby...) - iPhone Xs - 2018 MacBook Air

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Corsair RMA is decent, but they sent me a refurbished unit without telling me first, so they might either send you a new replacement or a refurbished one.

 

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6 hours ago, nightmarevoid said:

My corsair SF750 died a week ago and so I sent in an RMA request to Corsair. I included all details and a picture of the info label on the side, but I still haven't heard back. I don't even see an open ticket when I search for the ticket number on Corsair's website. Has anyone had to RMA through Corsair and can tell me what I might be in for?

You sent the request in a week ago?  Through the portal on Corsair's website, right?  What country are you in?

 

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50 minutes ago, jonnyGURU said:

You sent the request in a week ago?  Through the portal on Corsair's website, right?  What country are you in?

 

I'm in the USA, and yes I sent my request through Corsair's website by following links for warranty service.

Ryzen 7 3700X

Aorus GTX 1080ti

G.Skill TridentZ 3200MHz 2x8GB

Corsair SFX 750W

Phanteks Evolve Shift Air (glass front)

2x Corsair Force GS 120GB SSD (RAID 0)

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1 hour ago, nightmarevoid said:

I'm in the USA, and yes I sent my request through Corsair's website by following links for warranty service.

Shouldn't take a week.

 

Pro tip:  Support software will bump tickets to the end of the line if you continuously add to them or reply to them.  That's because they assume the customer has new things to add and therefore makes sure the newest information is presented first.  Regardless of first submission, the last email on the ticket is first in.  

 

Back when I did tech support in Florida, I had a customer named Patrick that kept bumping himself down the queue by responding to the ticket with "are you guys there?" every 24 hours.

 

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1 hour ago, jonnyGURU said:

Shouldn't take a week.

 

Pro tip:  Support software will bump tickets to the end of the line if you continuously add to them or reply to them.  That's because they assume the customer has new things to add and therefore makes sure the newest information is presented first.  Regardless of first submission, the last email on the ticket is first in.  

 

Back when I did tech support in Florida, I had a customer named Patrick that kept bumping himself down the queue by responding to the ticket with "are you guys there?" every 24 hours.

 

Thanks for the tip.  I did respond to the initial email today, but I'm worried that either no one is on my case yet, or it was abandoned. As I said there is no ticket on Corsair's website when I search for my ticket number.

Ryzen 7 3700X

Aorus GTX 1080ti

G.Skill TridentZ 3200MHz 2x8GB

Corsair SFX 750W

Phanteks Evolve Shift Air (glass front)

2x Corsair Force GS 120GB SSD (RAID 0)

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6 hours ago, nightmarevoid said:

Thanks for the tip.  I did respond to the initial email today, but I'm worried that either no one is on my case yet, or it was abandoned. As I said there is no ticket on Corsair's website when I search for my ticket number.

Did you receive any updates on it through e-mail ? Maybe it's a fluke, try submitting another one, it shouldn't take a week to get any kind of response.

Tag or quote me so i see your reply

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3 hours ago, Juular said:

Did you receive any updates on it through e-mail ? Maybe it's a fluke, try submitting another one, it shouldn't take a week to get any kind of response.

I think I'll have to at this point. I even DMed Corsair support on Twitter and got nothing. I think they also aren't seeing my ticket, and so their support script just tells them to ignore it.

Ryzen 7 3700X

Aorus GTX 1080ti

G.Skill TridentZ 3200MHz 2x8GB

Corsair SFX 750W

Phanteks Evolve Shift Air (glass front)

2x Corsair Force GS 120GB SSD (RAID 0)

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2 hours ago, nightmarevoid said:

I think I'll have to at this point. I even DMed Corsair support on Twitter and got nothing. I think they also aren't seeing my ticket, and so their support script just tells them to ignore it.

Did you call and speak to an actual rep/agent? 

Emma : i9 9900K 5.1Ghz All-Core - Gigabyte AORUS Z370 Gaming 5 - Tt Water 3.0 Ultimate 360mm AIO - G. Skill Ripjaws V 32GB 3200Mhz - Gigabyte AORUS 1080Ti - 750 EVO 512GB + 2x 860 EVO 1TB M.2 (RAID 0) - EVGA Supernova 650 P2 - Fractal Design Define R6 - AOC AGON 35" 3440x1440 100Hz - Mackie CR5BT - Logitech G910, G502, G933 - Cooler Master Universal Graphics Card Holder

 

Plex : Ryzen 5 1600 (stock) - Gigabyte B450M-DS3H - G. Skill Ripjaws V 16GB 2400Mhz - MSI 1050Ti 4GB - 840 EVO 256GB + Toshiba P300 3TB - TP-Link AC1900 PCIe Wifi - Cooler Master MasterWatt Lite 500 - Antec Nine Hundred - Dell 24" 

 

Lenovo 720S Touch 15.6" - i7 7700HQ, 16GB RAM, 512GB NVMe SSD, 1050Ti, 4K touchscreen

 

MSI GF62 - i7 7700HQ, 16GB 2400 MHz RAM, 256GB NVMe SSD + 1TB 7200rpm HDD, 1050Ti

 

Other Tech - 2021 Volvo S60 Recharge T8 Polestar Engineered - 415hp/495tq 2.0L 4cyl. turbocharged, supercharged and electrified.

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3 minutes ago, Dedayog said:

Did you call and speak to an actual rep/agent? 

Tangent - I had to call EVGA once and to my surprise I actually got a living local human within a minute or two, and they helped me out very quickly.

 

Not that this helps here.....but yeah I was definitely surprised.

Before you reply to my post, REFRESH. 99.99% chance I edited my post. 

 

My System: i9-10900KF 5.1-5.3ghz @ 1.365v // Corsair iCUE H150i Elite Capellix // Gigabyte Z590 Aorus Elite AX // 32GB (4x8) Crucial Ballistix Elite DDR4 4000/CL18 // ASUS RTX 3080 TUF OC // Corsair 5000D Airflow // Corsair SP120 RGB Pro x7 // Seasonic Focus Plus Gold 850w //1TB ADATA XPG SX8200 Pro/1TB Samsung 860 EVO/2TB Seagate 7200RPM Hard Drive // Displays: LG Ultragear 32GP83B/Lenovo L24Q-30/Lenovo L24Q-30 // Corsair K60 Pro SE // Corsair Harpoon Wireless // Corsair H70 Gaming Headset

 

Wife's System: i9-9900K Stock // Cryorig H7 Quad Lumi // Gigabyte Z390M Gaming // 32GB (4x8) Corsair Vengeance LED DDR4 3200 // Gigabyte KO RTX 3070 // Cooler Master Master Box NR400 ODD // Seasonic Focus Plus Gold 850w // 1TB ADATA XPG SX8200 Pro/1TB Samsung 860 EVO/4TB Western Digital HDD // Displays: LG Ultragear 27GL83A-B/AOC AGON AG241QX/ASUS VG248QE // Corsair K68 Mechanical Keyboard // Corsair Harpoon Wireless // LG BDRW // NexStar 5.25" USB 3 Enclosure

 

TV Gamer: i7-8700K 5.0ghz All-core delidded @1.375v // Deepcool Gamerstorm Assassin III // Gigabyte Aorus Z370 Gaming 5 // 32GB (4x8) Corsair Vengeance LPX DDR4 3200 // XFX 5700XT RAW II // Corsair 275R Airflow // Corsair 650M Vengeance 650w // Intel 660P 1TB NVME M.2 SSD/4TB Western Digital Blue // Display: 50" Westinghouse 1080p // Rii Wireless Mini Keyboard w/Touchpad/Xbox One Controllers

 

TV Gamer 2: Intel i3-10100 // ASRock H410M-HDV/M.2 // 16GB (2x8) DDR4 T-Force Vulcan 2666 // XFX RX 580 8GB XXX Edition // Rosewill FBM-X2 // Gigabyte P750GM // 480GB PNY CS1311 SSD/2TB Seagate HDD // Display: LG 50" 4k TV // Rii Wireless Mini Keyboard w/Touchpad/Xbox One Controllers Donated.

 

Son's System: i7-8700 // Cryorig H7 Quad Lumi // ASRock Z370 Extreme 4 // 16GB (2x8) GeIL Potenza DDR 3200 //ASUS RX 570 4GB // Corsair 275R Airflow // EVGA Supernova G5 650W Gold // 525GB Crucial MX300/1TB WD SN550 // Display: ACER Nitro VG240Y/ PBiip / Dell P2417H // Logitech G413 // Logitech G203

 

Daughter's System: i5-9400 // Cooler Master i71c // MSI H310M Pro VDH-Plus // 8GB (2x4) Leven DDR4 2666 (2400) // Zotac GTX 1060 3GB Mini // DarkFlash Micro ATX White // Corsair CX550 // 480GB PNY CS1311 SSD/2TB Seagate HDD // Display: ASUS VG245H // Redragon TKL Mechanic Keyboard + Mouse

 

Ryzen 5 1600 // Gigabyte B450 Aorus M Retired.

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3 minutes ago, Mister Woof said:

Tangent - I had to call EVGA once and to my surprise I actually got a living local human within a minute or two, and they helped me out very quickly.

 

Not that this helps here.....but yeah I was definitely surprised.

I'm old, we call and use our phones as phones 🙂

 

I would have immediately called customer service to verify the ticket and status. If it's not showing, make them resubmit.  

 

 

Emma : i9 9900K 5.1Ghz All-Core - Gigabyte AORUS Z370 Gaming 5 - Tt Water 3.0 Ultimate 360mm AIO - G. Skill Ripjaws V 32GB 3200Mhz - Gigabyte AORUS 1080Ti - 750 EVO 512GB + 2x 860 EVO 1TB M.2 (RAID 0) - EVGA Supernova 650 P2 - Fractal Design Define R6 - AOC AGON 35" 3440x1440 100Hz - Mackie CR5BT - Logitech G910, G502, G933 - Cooler Master Universal Graphics Card Holder

 

Plex : Ryzen 5 1600 (stock) - Gigabyte B450M-DS3H - G. Skill Ripjaws V 16GB 2400Mhz - MSI 1050Ti 4GB - 840 EVO 256GB + Toshiba P300 3TB - TP-Link AC1900 PCIe Wifi - Cooler Master MasterWatt Lite 500 - Antec Nine Hundred - Dell 24" 

 

Lenovo 720S Touch 15.6" - i7 7700HQ, 16GB RAM, 512GB NVMe SSD, 1050Ti, 4K touchscreen

 

MSI GF62 - i7 7700HQ, 16GB 2400 MHz RAM, 256GB NVMe SSD + 1TB 7200rpm HDD, 1050Ti

 

Other Tech - 2021 Volvo S60 Recharge T8 Polestar Engineered - 415hp/495tq 2.0L 4cyl. turbocharged, supercharged and electrified.

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10 minutes ago, Dedayog said:

I'm old, we call and use our phones as phones 🙂

 

I would have immediately called customer service to verify the ticket and status. If it's not showing, make them resubmit.  

 

 

Yeah I guess we are, LOL. 

Before you reply to my post, REFRESH. 99.99% chance I edited my post. 

 

My System: i9-10900KF 5.1-5.3ghz @ 1.365v // Corsair iCUE H150i Elite Capellix // Gigabyte Z590 Aorus Elite AX // 32GB (4x8) Crucial Ballistix Elite DDR4 4000/CL18 // ASUS RTX 3080 TUF OC // Corsair 5000D Airflow // Corsair SP120 RGB Pro x7 // Seasonic Focus Plus Gold 850w //1TB ADATA XPG SX8200 Pro/1TB Samsung 860 EVO/2TB Seagate 7200RPM Hard Drive // Displays: LG Ultragear 32GP83B/Lenovo L24Q-30/Lenovo L24Q-30 // Corsair K60 Pro SE // Corsair Harpoon Wireless // Corsair H70 Gaming Headset

 

Wife's System: i9-9900K Stock // Cryorig H7 Quad Lumi // Gigabyte Z390M Gaming // 32GB (4x8) Corsair Vengeance LED DDR4 3200 // Gigabyte KO RTX 3070 // Cooler Master Master Box NR400 ODD // Seasonic Focus Plus Gold 850w // 1TB ADATA XPG SX8200 Pro/1TB Samsung 860 EVO/4TB Western Digital HDD // Displays: LG Ultragear 27GL83A-B/AOC AGON AG241QX/ASUS VG248QE // Corsair K68 Mechanical Keyboard // Corsair Harpoon Wireless // LG BDRW // NexStar 5.25" USB 3 Enclosure

 

TV Gamer: i7-8700K 5.0ghz All-core delidded @1.375v // Deepcool Gamerstorm Assassin III // Gigabyte Aorus Z370 Gaming 5 // 32GB (4x8) Corsair Vengeance LPX DDR4 3200 // XFX 5700XT RAW II // Corsair 275R Airflow // Corsair 650M Vengeance 650w // Intel 660P 1TB NVME M.2 SSD/4TB Western Digital Blue // Display: 50" Westinghouse 1080p // Rii Wireless Mini Keyboard w/Touchpad/Xbox One Controllers

 

TV Gamer 2: Intel i3-10100 // ASRock H410M-HDV/M.2 // 16GB (2x8) DDR4 T-Force Vulcan 2666 // XFX RX 580 8GB XXX Edition // Rosewill FBM-X2 // Gigabyte P750GM // 480GB PNY CS1311 SSD/2TB Seagate HDD // Display: LG 50" 4k TV // Rii Wireless Mini Keyboard w/Touchpad/Xbox One Controllers Donated.

 

Son's System: i7-8700 // Cryorig H7 Quad Lumi // ASRock Z370 Extreme 4 // 16GB (2x8) GeIL Potenza DDR 3200 //ASUS RX 570 4GB // Corsair 275R Airflow // EVGA Supernova G5 650W Gold // 525GB Crucial MX300/1TB WD SN550 // Display: ACER Nitro VG240Y/ PBiip / Dell P2417H // Logitech G413 // Logitech G203

 

Daughter's System: i5-9400 // Cooler Master i71c // MSI H310M Pro VDH-Plus // 8GB (2x4) Leven DDR4 2666 (2400) // Zotac GTX 1060 3GB Mini // DarkFlash Micro ATX White // Corsair CX550 // 480GB PNY CS1311 SSD/2TB Seagate HDD // Display: ASUS VG245H // Redragon TKL Mechanic Keyboard + Mouse

 

Ryzen 5 1600 // Gigabyte B450 Aorus M Retired.

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3 hours ago, nightmarevoid said:

I think I'll have to at this point. I even DMed Corsair support on Twitter and got nothing. I think they also aren't seeing my ticket, and so their support script just tells them to ignore it.

DM me your ticket number.

 

I'll email someone internally.

 

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On 7/20/2021 at 11:36 AM, jonnyGURU said:

DM me your ticket number.

 

I'll email someone internally.

 

Thanks for the offer but they actually just got back to me after I made another ticket yesterday. 

Ryzen 7 3700X

Aorus GTX 1080ti

G.Skill TridentZ 3200MHz 2x8GB

Corsair SFX 750W

Phanteks Evolve Shift Air (glass front)

2x Corsair Force GS 120GB SSD (RAID 0)

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