dell support scam

[dumbman]

my dell g7 7590 had screen issue and i went dell for support
they said it was a motherboard problem and was waiting for parts

after three weeks of waiting

told me 3100usd for the part

(order lead time 6-7 months
90 day extend warranty for the part)
i got the laptop new for 1800usd

wtf

what kind of scam is this

[BetteBalterZen]

2 minutes ago, dumbman said:

they said it was a motherboard problem and was waiting for parts

after three weeks of waiting

told me 3100usd for the part

3100USD for a motherboard? Holy shit xD

Dell is so shit man, it's crazy. 

[Spotty]

Did you actually go to Dell for support, or did you go to one of the many scam websites set up to look like Dell support that scam people? There's a lot of websites that imitate Dell/HP/Acer/etc pretending to be support for the company but they're really just scam websites.

 

If the device is still covered by warranty they should repair or replace it for free. How long is the warranty period and how long ago did you buy it?

What's the nature of the screen issue? Was it always like that or did it only happen recently?

Edited July 6, 2021 by Spotty

[whispous]

So what part are you not telling us, or twisting to sound different?

[Dedayog]

15 minutes ago, Spotty said:

Did you actually go to Dell for support, or did you go to one of the many scam websites set up to look like Dell support that scam people? There's a lot of websites that imitate Dell/HP/Acer/etc pretending to be support for the company but they're really just scam websites.

 

If the device is still covered by warranty they should repair or replace it for free. How long is the warranty period and how long ago did you buy it?

What's the nature of the screen issue? Was it always like that or did it only happen recently?

This.  Sounds like you went to a 3rd party repair site, not Dell's actual website.  Did you call Dell or just do a screen chat box thing?

 

19 minutes ago, BetteBalterZen said:

3100USD for a motherboard? Holy shit xD

Dell is so shit man, it's crazy. 

Gotta use a little critical thinking here.  Obviously it's not Dell asking for $3100.  

 

[BetteBalterZen]

20 minutes ago, Dedayog said:

Gotta use a little critical thinking here.  Obviously it's not Dell asking for $3100.  

Hey man, you're right. I was too quick there. I just hear and read so much bad stuff about Dell, so I guess I just wrote that without really thinking. But you're right. 3100USD is absurd for a motherboard. Obviously Dell wouldn't ask for that. 

Honestly, thank you

[Somerandomtechyboi]

45 minutes ago, BetteBalterZen said:

3100USD is absurd for a motherboard. Obviously Dell wouldn't ask for that.

Not an absurd amount for a motherboard replacement according to apple

[BetteBalterZen]

Just now, Somerandomtechyboi said:

Not an absurd amount for a motherboard replacement according to apple

I mean, I know Apple loves overpricing but, really though?

[Tan3l6]

May have been $310.00?

[Somerandomtechyboi]

5 minutes ago, BetteBalterZen said:

I mean, I know Apple loves overpricing but, really though?

Maybe on their mac pros

[BetteBalterZen]

Just now, Somerandomtechyboi said:

Maybe on their mac pros

Heh, yeah, maybe, idk

[dumbman]

19 hours ago, Spotty said:

Did you actually go to Dell for support, or did you go to one of the many scam websites set up to look like Dell support that scam people? There's a lot of websites that imitate Dell/HP/Acer/etc pretending to be support for the company but they're really just scam websites.

 

If the device is still covered by warranty they should repair or replace it for free. How long is the warranty period and how long ago did you buy it?

What's the nature of the screen issue? Was it always like that or did it only happen recently?

well i called the number i used last time and the support email is from @dellteam.com but its kind of sus
from the text fronts and the wrong service tag(the tag i search was a dell optiplex 3070)
did they send me the wrong thing entirely 

the device i got was new in 16 months ago with the one year free warranty 
it was having some lanes of lcd on the upperside of the screen having problems showing some colors starting like few months ago when i was watching some youtube
a month ago the screen just turn on then turning black when i was gaming jc3 
tell me is it real dell or im just going to find a third party to repair it 

[Stahlmann]

Funny how they tryhard to sell warranty and financing, but completely fail with every instance of support i've seen from them.

 

Dell is probably the first company that i will completely blacklist. There are no words that describe how scummy their business practices are. It's a real shame, as their engineers (specifically for monitors) actually manage to release very good products.

 

Compared to Dell even Apple looks like a "pro-consumer organization".

[BetteBalterZen]

Appearently "@dellteam.com" is legit: Placing an order: email from @dellteam.com? : Dell (reddit.com)

[Kilrah]

dellteam.com seems to be genuine:

https://www.dell.com/community/Customer-Care/Is-the-email-from-dellteam-com-genuine-authorized/td-p/5141610

https://who.is/whois/dellteam.com

 

But there's no way you should go ahead for a repair quote that's twice as much as the machine's value...

[tikker]

3 hours ago, dumbman said:

well i called the number i used last time and the support email is from @dellteam.com but its kind of sus
from the text fronts and the wrong service tag(the tag i search was a dell optiplex 3070)
did they send me the wrong thing entirely 

the device i got was new in 16 months ago with the one year free warranty 
it was having some lanes of lcd on the upperside of the screen having problems showing some colors starting like few months ago when i was watching some youtube
a month ago the screen just turn on then turning black when i was gaming jc3 
tell me is it real dell or im just going to find a third party to repair it 

If I remember correctly from my dealings with Dell your service tag is unique to you, so you can't just search for that. If they sent you the wrong one that is a first sign to start paying a bit of attention. Some big red flags in this email to me:

1. They say "underscore in the email, not a dot" yet you clearly see the recipient has a dot.
2. Email hyperlink is messed up.
3. All the colours an weird mixed formatting. I could understand one maybe two simple colours, but you have red, pink, blue, purple, bold, not bold, inconsistent font size. I personally would not think of Dell sending such a weird email.
4. They only accept cash or ATM transfer. What kind of company, especially Dell, would want cash or a direct transfer?
5. "Parts will be shipped to you first" does not sound like Dell to me either, but may be different over there. Either you send your device in, or they determine what they think needs fixing and send an on-site engineer who brings the required parts.
6. "Dear customer" maybe not a red flag, but most Dell Support communication addressed me by name and not as "customer"

I don't know how common this type of email formatting or payment is in your region, but honestly this screams scam to me and I would personally not trust this to be actually from Dell. I would go to the official website and use the contact information there, or hit them up on social media to confirm it's really them. Only once you have verified it's really them I would proceed if you'd be willing to pay this much money.

[tkitch]

So, a 6-7 month lead?  And double the repair cost?

 

Eff that.  Ask for it back and cut your losses.