Brand New Dell Laptop doesn't detect its battery.

[ToolMan]

Hello everybody,

so we bought a new dell laptop the 7506 2 in 1 model. So I go to turn it on and...nothing.

I thought: "maybe the battery is dead." So I plugged in the power adaptor, and it worked.

But I soon noticed the laptop did not detect the battery, with a little X over the battery icon.

I tried uninstalling the battery driver and restarting, that didn't work.

Right now I am doing a bunch of updates, maybe that will help, but probably not.

I think I am going to have to force a bios update using CMD, since dell doesn't let you update the bios

unless you have both the battery and ac adapter plugged in.

Shame on dell for shipping a brand new laptop with possible driver or bios problems. 

 

Any suggestions, I would rather not force the bios update if there is another solution.

 

Thanks for reading! Any help would be greatly appreciated!

 

[Helpful Tech Witch]

Quote

Dell

Found your problem!

/s

Some times battery connectors come loose in shipping. Can you return/rma it?

[ToolMan]

LOL, you know what, just now, as you replied, now the battery icon shows 52% plugged in. Maybe its loose idk. Yeah, we can return it, just arrived today. 

Thanks for your response!

[Helpful Tech Witch]

Just now, ToolMan said:

LOL, you know what, just now, as you replied, now the battery icon shows 52% plugged in. Maybe its loose idk. Yeah, we can return it, just arrived today. 

Thanks for your response!

As soon as you ask for help, the tech gods fix it. Its just how it works.

[ToolMan]

1 minute ago, HelpfulTechWizard said:

As soon as you ask for help, the tech gods fix it. Its just how it works.

Fr lol, still has a orange flashing light like before, but now it detects the battery at least lol.