Random Idle restarts on AMD build

[lukeakascooter]

Hi everyone, 

 

My pc is 

ASRock B450 Pro4 AMD Socket AM4 Motherboard

Ryzen 5 3600X

Adata XPG Gammix D10 8GB x2 3000MHz DDR4

PowerColor Radeon RX 5700 XT 8GB GPU

Kingston A400 120GB M.2-2280 SATA III SSD

Antec 700W VP700P

BIOS update was required to boot with 3000 series cpu.

 

I bought all my parts new a few months back and ever since I have had this issue of random Idle restarts not under load only idle/light load, normally when I leave and return to the pc. (Chrome open on paused video for example). I have tried pretty much everything to try and replicate it but with no result. I even returned and got a replacement on my cpu but I have just had the same after no crash for a few days. I did replicate the error when undervolting my CPU but its the same error with anything power related overclocking or under volting cpu or GPU.etc  

 

I have already tried the following...

 

Changing PSU from Corsair CX600 to a Antec 700W VP700P to meet the graphics power requirement. 

Every AMD/manufacture drivers available for both chipset and GPU. 

 

 

The error I am referring too is the following in event viewer showing in red normally in this order with others not in red in-between them...

 

Error Event log 6008

Error volmgr 161

Critical Kernal-Power 41

Error WHEA-Logger 18 (just above out of view)

 

 

Would vender certified ram be the issue as I realised this after building my PC the RAM is not listed under the M/B compatibility list? not had an issue on other PCs running uncertified ram.

 

anywho I hope someone can help me out with this as I am really out of ideas. 

 

[nick name]

How is your CPU setup in BIOS?  PBO?  EDC bug?  What are your LLC settings?  Is your CPU core voltage on Auto?  What is your IF set to?

[lukeakascooter]

 

1 minute ago, nick name said:

How is your CPU setup in BIOS?  PBO?  EDC bug?  What are your LLC settings?  Is your CPU core voltage on Auto?  What is your IF set to?

the CPU is all set to auto and has been since I got it. 

[nick name]

The first thing I would try is increasing Load Line Calibration then.  For CPU and SOC.  

[lukeakascooter]

16 minutes ago, nick name said:

The first thing I would try is increasing Load Line Calibration then.  For CPU and SOC.  

Ok thanks for the fast reply and suggestion! , I will try and find it in BIOS and report if and when it happens again, it does seem less frequent after the replacement CPU as I used to get a 2-3 crashes a day.EDIT I could not find LLC in BIOS... also looked online apparently it does not have it unless I am just missing it?

[nick name]

Hmmmm I couldn't find it in the manual.  You could also just add a touch of extra offset voltage on CPU core voltage.  Like one or two steps.  That should look like +.00625V or +.01250V when CPU core voltage is set to offset.  

[-rascal-]

@lukeakascooter do you have the AMD Ryzen optimized power plan installed and selected?

It should have came with the chipset drivers for the motherboard.

 

 

The new Antec PSU isn't the best quality PSU either...

Same "Tier D" as your CX 600.

That said, it may or may not be the cause of your rebooting issue...

 

Are you using a single daisy-chained PCI-E cable for your 5700 XT, or two SEPERATE PCI-E 8-pin cables?

[lukeakascooter]

7 minutes ago, nick name said:

Hmmmm I couldn't find it in the manual.  You could also just add a touch of extra offset voltage on CPU core voltage.  Like one or two steps.  That should look like +.00625V or +.01250V when CPU core voltage is set to offset.  

Yeah I was thinking of trying this at some point anyway, i will try tomorrow now as its late here i UK now and need some sleep, i will post here again if i get any crashes , as stated above it can crash a lot and sometimes not its so random. Thanks again for the quick reply

[Mark Kaine]

not going to directly solve your issue but I had something very similar on b450 board. replaced it. no "idle reboots" since.

 

(and yes I'm using the b350 board in my sig)

[lukeakascooter]

9 hours ago, -rascal- said:

@lukeakascooter do you have the AMD Ryzen optimized power plan installed and selected?

It should have came with the chipset drivers for the motherboard.

 

 

The new Antec PSU isn't the best quality PSU either...

Same "Tier D" as your CX 600.

That said, it may or may not be the cause of your rebooting issue...

 

Are you using a single daisy-chained PCI-E cable for your 5700 XT, or two SEPERATE PCI-E 8-pin cables?

Does not matter which power plan I choose, still get them even the amd ones. 

 

my corsair PSU was fine with my old build too with a 4670k over clocked to 4ghz and gtx680 from asus overclocked also.  

 

I am using two separate PCI cables to the GPU too as I thought this might of been the issue but has not made a difference. 

 

thanks for your ideas

 

5 hours ago, Mark Kaine said:

not going to directly solve your issue but I had something very similar on b450 board. replaced it. no "idle reboots" since.

 

(and yes I'm using the b350 board in my sig)

yeah I have seen other people have problems with them but not like this... I am starting to lean towards the board  

[lukeakascooter]

@nick name are the settings attached in the photo ok?, im pretty sure it will set my cpu to just be at the one frequency and not benefit from powerplans could not find a "offset" setting EDIT UPDATE: I ran these settings, went out for an hour or so and came back to a frozen desktop? different kind of crash, I assume it was the 4.3 overclock and set it to 4.2 and will see if it crashes again when I go out to work later. 

[viceice]

Same happened to me today, also on a Ryzen system. I was on desktop, watching a Zoom lesson

 

Gigabyte B450 Gaming X

Ryzen 7 2700x

GTX 1080

PSU High Power Performance GD 750W (Tier B psu)

GPU is being fed with two seperate PCI-e cables

Chipset and Windows is updated to their last versions

No overclock on RAM (if clock 1500 mhz, ram is xmp ballistix 3000 mhz, ryzen certified)

Been using the PC for 7 months, its the first time this happened.

 

Will update if it happens again (I can't replicate)

 

 

PC seemingly restarted itself and came book and with no DUMPs.

 

Maybe it's a Ryzen-Windows 10 related issue with recent updates?

 

 

[Goghor]

The same thing happened to my friend's PC.

 

I found a temporary workaround for him, try setting Windows Power Plan to High Performance. It fixed the crashing on idle on my friend's PC.

 

His PC is BSOD for no reason when idling at desktop, reading web pages, watching YouTube videos, etc. But runs very normal when playing games. All with BIOS default no XMP no nothing. Changed PSU, motherboard, same result.

 

Try this workaround, and when 5000 series is available on market, RMA it and ask for upgrade. My friend was offered to upgrade to 3700X but I told him to delay the RMA so he can ask to upgrade for 5000 instead in the next month.

[lukeakascooter]

1 hour ago, Goghor said:

The same thing happened to my friend's PC.

 

I found a temporary workaround for him, try setting Windows Power Plan to High Performance. It fixed the crashing on idle on my friend's PC.

 

 

This i have tried but no results, even the amd power plans that come with the chipset drivers

[lukeakascooter]

4 hours ago, viceice said:

Same happened to me today, also on a Ryzen system. I was on desktop, watching a Zoom lesson

 

Gigabyte B450 Gaming X

Ryzen 7 2700x

GTX 1080

PSU High Power Performance GD 750W (Tier B psu)

GPU is being fed with two seperate PCI-e cables

Chipset and Windows is updated to their last versions

No overclock on RAM (if clock 1500 mhz, ram is xmp ballistix 3000 mhz, ryzen certified)

Been using the PC for 7 months, its the first time this happened.

 

Will update if it happens again (I can't replicate)

 

 

 

@viceice did you also get whea-logger 18?

[viceice]

No, can u provide additional screenshot for that error? I looked every kind of tab but i couldnt find such an error.

 

Didn't happen still, but kinda irked me. this is what I hate about computers... randomness and crashes  

[lukeakascooter]

@viceice i will once im done at work 2 hours time but whea-logger 18 is what i get everytime it crashes, black screens...reboots. The volmgr is also sometimes just before it 

[SavageNeo]

try to boot with safe mode and networkking on. you sohuld be able to get in to zoom all with that

[-rascal-]

40 minutes ago, lukeakascooter said:

@viceice i will once im done at work 2 hours time but whea-logger 18 is what i get everytime it crashes, black screens...reboots. The volmgr is also sometimes just before it 

 

Oh...you didn't say anything about your system being overclocked.

In that case, an unstable CPU / DRAM / GPU overclock can cause issues.

 

It is always advised to troubleshoot a system at it's default / NON-overclocked state.

The overclock just adds another variable.

[lukeakascooter]

28 minutes ago, -rascal- said:

 

Oh...you didn't say anything about your system being overclocked.

In that case, an unstable CPU / DRAM / GPU overclock can cause issues.

 

It is always advised to troubleshoot a system at it's default / NON-overclocked state.

The overclock just adds another variable.

@-rascal- yeah i think I will put it all to default like it was before, I only over clocked to see if it crash idle when overclocked.... saying that good news no crash after being at work for 4 hours! 4.2ghz 1.2v I will see how long it can go for. 

 

@viceice here is a screen shot of the error 

 

I am leaning more and more towards the M/B settings being a weird default or something. 

[dilpickle]

22 hours ago, Mark Kaine said:

not going to directly solve your issue but I had something very similar on b450 board. replaced it. no "idle reboots" since.

 

(and yes I'm using the b350 board in my sig)

This. If you have random reboots and you eliminate the power supply its gotta be the motherboard. I had the same problem. If you're lucky you can find some BIOS settings that will work otherwise either RMA it or go with a different board.

[Mark Kaine]

5 hours ago, -rascal- said:

 

Oh...you didn't say anything about your system being overclocked.

In that case, an unstable CPU / DRAM / GPU overclock can cause issues.

 

It is always advised to troubleshoot a system at it's default / NON-overclocked state.

The overclock just adds another variable.

that's true, reminds me of the thing that happened to jatztwocents though... he had a system that he previously used without issues, after some time he wanted to use it again but it wouldn't boot at default settings... so he put THE CPU OC that he previously used again and system worked without issues... removed the OC... system wouldn't boot...

 

¯\_(ツ)_/¯

 

 

 

[lukeakascooter]

@Mark Kaine yeah I remember this video of his... I have been 17 hours powered on so far with the 4.2ghz 1.2v, slept though the night idling no reboot YET... I need to do some car maintenance later today so I will continue leaving on idle again and see what happens. I am curious to see what happens if I go back to normal default CPU bios settings again.

[lukeakascooter]

I have just had another reboot... I reset the the auto settings on the CPU... I think some people are right in saying its the mobo

[viceice]

Sadly I couldn't repeat what I happened to me. Since the last incident (friday), not a single issue happened, in general

 

i hope it was a one time issue and won't haunt me in the future, but u never know