500 mbps service , slow download and high ping

[ArinBane]

Hey I recently started having problems with my internet connection, everything was working until last few days, my internet speed is 500 Mbps down and 500 Mbps up, but when I start downloading something like from steam , blizzard , uplay , origin or microsoft store I am not getting more than 7-10 MBps download speed and my ping goes over 100-150ms when pinging google via cmd ( I am using the command ''ping www.google.com -t'' ) and the rest of the bandwith goes down to 40-50 mbps while using speedest.net with ping over 100-150ms,  which is quite unusable for me.  If I turn off the download my results on speedtest.net are 1-2ms ping 500 Mbps download 500 mbps upload. I am connected via cat6 ethernet cable aprox 5 meters long from the router to the switch. I allready tried  reseting my router multiple times , I reinstalled my motherboard drivers , I reseted the switch (which is rated for 10/100/1000mbps) that my and my girlfriends pc are connected through . I havent been changing any settings , everything is how it was before when it was working. I also want to mention that the problem is happening on my gf's pc which has very different hardware. I would appreciate some help with this cuz I cant seem to fix it.

[Jayraven]

Maybe talk to your internet provider and ask what is happening as they may be throttling the speeds down whenever you download something.

[Nimoy007]

As far as your download speed, that is typical for downloads. Steam (and others) aren't going to let users pull a sustained load of 500 Mbps, so your DL speed is throttled. I get about the same DL speed as you. Your ingest speed will also depend on the weakest link in the chain, so if your storage and CPU are slow, you can't store and uncompress fast enough to download at higher speeds.

[ArinBane]

6 minutes ago, Nimoy007 said:

As far as your download speed, that is typical for downloads. Steam (and others) aren't going to let users pull a sustained load of 500 Mbps, so your DL speed is throttled. I get about the same DL speed as you. Your ingest speed will also depend on the weakest link in the chain, so if your storage and CPU are slow, you can't store and uncompress fast enough to download at higher speeds.

thats the thing, I was getting speeds over 50 MBps before, my pc can handle it I have i7 9700k, 32gigs of ram , m.2 nvme ssd , and a sata ssd which I am  to downloading games to. the other week I was downloading ghost recon breakpoint on uplay and my download peaked at 64 MBps

[Nimoy007]

As far as the ping is concerned, first, know that speedtest.net should only be considered a relative measure, and has been known to over-report Internet speeds, and, much like a benchmark, is rather synthetic, and may not always give an accurate picture of your Internet's reliability.

Also, your ping should not generally be affected by simultaneous downloads, as far as I know, so I would agree with you that something is amiss there.

If there is any equipment in your home that is managed (switch/router), it may be prioritizing other traffic over your gaming traffic. It also can't hurt to ask your ISP to run some tests.

[Nimoy007]

1 minute ago, ArinBane said:

thats the thing, I was getting speeds over 50 MBps before, my pc can handle it I have i7 9700k, 32gigs of ram , m.2 nvme ssd , and a sata ssd which I am  to downloading games to. othe other week I was downloading ghost recon breakpoint on uplay and my download peaked at 64 MBps

Ah, well maybe Steam has initiated measures to combat higher usage during the pandemic?

[Chris Pratt]

34 minutes ago, Nimoy007 said:

Ah, well maybe Steam has initiated measures to combat higher usage during the pandemic?

No. I regularly pull 40-50MBps on Steam downloads, even now.

[Chris Pratt]

52 minutes ago, ArinBane said:

Hey I recently started having problems with my internet connection, everything was working until last few days, my internet speed is 500 Mbps down and 500 Mbps up, but when I start downloading something like from steam , blizzard , uplay , origin or microsoft store I am not getting more than 7-10 MBps download speed and my ping goes over 100-150ms when pinging google via cmd ( I am using the command ''ping www.google.com -t'' ) and the rest of the bandwith goes down to 40-50 mbps while using speedest.net with ping over 100-150ms,  which is quite unusable for me.  If I turn off the download my results on speedtest.net are 1-2ms ping 500 Mbps download 500 mbps upload. I am connected via cat6 ethernet cable aprox 5 meters long from the router to the switch. I allready tried  reseting my router multiple times , I reinstalled my motherboard drivers , I reseted the switch (which is rated for 10/100/1000mbps) that my and my girlfriends pc are connected through . I havent been changing any settings , everything is how it was before when it was working. I also want to mention that the problem is happening on my gf's pc which has very different hardware. I would appreciate some help with this cuz I cant seem to fix it.

Are you using your ISPs DNS servers? If so, that can dramatically affect your ping. Download speeds are a function of so many factors, it's hard to say what's going on there. Sometimes, something as simple as rebooting your modem will be enough to fix the problem. It might also be an infrastructure issue. Few people realize that cable internet speeds are shared. The more people in your area saturating the connection, the less you're going to be able to pull. Given the current situation with many people working from home now, that might be a factor.

[Jarsky]

It's worth noting that many ISP's implement their own caching equipment for Steam and the major CDN's like akamai and google. So theres a lot of variable factors in play. 

But if your ping is jumping up to 100-150ms latency it sounds like you're saturating an interface somehow.

 

Are you certain you're connected via the ethernet, and you haven't accidentally enabled maybe an onboard wifi? 

If you're definately using ethernet, do you by any chance have other PC's in the house you can test from, to ensure its not something happening on your PC?

[ArinBane]

6 hours ago, Jarsky said:

It's worth noting that many ISP's implement their own caching equipment for Steam and the major CDN's like akamai and google. So theres a lot of variable factors in play. 

But if your ping is jumping up to 100-150ms latency it sounds like you're saturating an interface somehow.

 

Are you certain you're connected via the ethernet, and you haven't accidentally enabled maybe an onboard wifi? 

If you're definately using ethernet, do you by any chance have other PC's in the house you can test from, to ensure its not something happening on your PC?

I have z390 aorus elite , it does not have on board wi fi. It is happening om my gf's pc as well ! She has and older asus z97 motherboard , we both are running window 10 Pro

[ArinBane]

15 hours ago, Chris Pratt said:

Are you using your ISPs DNS servers? If so, that can dramatically affect your ping. Download speeds are a function of so many factors, it's hard to say what's going on there. Sometimes, something as simple as rebooting your modem will be enough to fix the problem. It might also be an infrastructure issue. Few people realize that cable internet speeds are shared. The more people in your area saturating the connection, the less you're going to be able to pull. Given the current situation with many people working from home now, that might be a factor.

I am using all default settings , I never changed anything . So got my router, plugged it in , everything was working. And about the infrastructure , I dont know I never had any problems until now. Whenever I am not downloading anything and do a speedtest everyting is fine , as soon as I start the problem happens. 

[HoleGhost]

from what i understand you have 500Mbps download on speedtest.net but when downloading on both you gf or your pc you only get 50 to 64 MBps speed using steam, blizzard, etc i would try checking if you are using the correct speeds on both pc it could be that you read it wrong maybe change the setting on speedtest.net to see if that helps

[ArinBane]

On 7/14/2020 at 11:12 AM, HoleGhost said:

from what i understand you have 500Mbps download on speedtest.net but when downloading on both you gf or your pc you only get 50 to 64 MBps speed using steam, blizzard, etc i would try checking if you are using the correct speeds on both pc it could be that you read it wrong maybe change the setting on speedtest.net to see if that helps

7-10 MBps not 50-64 MBps

[Escapenz]

30 minutes ago, ArinBane said:

7-10 MBps not 50-64 MBps

router/switch/modem or what ever you use not faulty ? I have a 1000/800mbps connection and i was hitting a wall one day out of the blue. Massive ping spikes downloading and would cap out at 100mbps. Turns out the unit had gone faulty and once replaced everything went back to normal