Question about LSI RAID card compatibility with the latest Windows 10 2004

[jimbo6262]

Hello everyone,

I'm having an issue with LSI 9270-8i card and Windows 10 Pro 2004 version.

So I am running Windows 10 Pro 1909 and everything works fine no issue no BSOD.

However, I wanna try to freshly reinstall Windows 10 Pro 2004 version from a USB drive. But for some reason, as soon as I boot into the Windows 10 Pro 2004 from USB, It blue screen (Storport.sys and DRIVER NOT EQUAL OR LESS) after 2 circles cycles. But if I remove LSI raid card, it can boot into Windows installation USB.

I updated the BIOS to 7A32v1NV(Beta version). I even tried 7A32v1L and still the same issue.

So I tried to do the same thing and different USB but Windows 10 Pro 1909 installation USB, and it works just fine no issue no BSOD.

But the question is, why only Windows 10 Pro 2004 version?

My current setup is:
Ryzen 1700X
MSI X370 GAMING CARBON PRO
16GB Gskill Trident Z 3200MHZ Cl14
GIGABYTE GTX970 G1 GAMING
Intel x520 10GBE NIC from 10GTek
LSI 9270 8i
6X2TB Raid 50
2x1TB Raid 1
One WD BLACK 256GB NVME

Does anyone have this issue?

 

Thank you,

[Jarsky]

I use an LSI 9271-8i (the Retail layout version of the 9270-8i) on Windows Server 2019 v1903 and it runs just fine. 

So Storport.sys is a general Windows storage driver, are you seeing LSI_SAS.sys errors as well in the minidump or event logs?

 

The card has the latest Firmware 23.34.0-0019 ?

You're using the latest Driver 06.714.18.00  ?

[jimbo6262]

1 hour ago, Jarsky said:

I use an LSI 9271-8i (the Retail layout version of the 9270-8i) on Windows Server 2019 v1903 and it runs just fine. 

So Storport.sys is a general Windows storage driver, are you seeing LSI_SAS.sys errors as well in the minidump or event logs?

 

The card has the latest Firmware 23.34.0-0019 ?

You're using the latest Driver 06.714.18.00  ?

My LSI Raid card firmware version is 23.34.0-0019 and the AVAGO MegaRAID SAS Adapter driver version is 

6.714.5.0

 

But I think the version is not the issue. When I boot into the USB Windows installation, it BSOD as soon as I boot in.

However, it only happens with the new Windows 10 Pro 2004.

I don't know if Microsoft removes or upgrades some kind of default drivers in the Windows 10 Pro 2004 installation that causes this LSI RAID card to get BSOD.

 

I even tried enabling above 4G decoding and turning off onboard audio in the BIOS and still BSOD.

 

LOL I don't know what is going on.

 

BTW, I also installed fresh Win 10 Pro 1909 and upgraded to 2004 but it went to black screen after restart and it stuck at black screen. After a couple of mins later, it rolls back to the 1909 version.

[Jarsky]

And so with the LSI card removed Windows build 2004 boots fine? Sounds like it might need to be reported to Broadcom...haven't yet updated anything to 2004 myself. 

[NelizMastr]

13 hours ago, Jarsky said:

And so with the LSI card removed Windows build 2004 boots fine? Sounds like it might need to be reported to Broadcom...haven't yet updated anything to 2004 myself. 

I'd say it's a reason NOT to update a machine that does server duties to bleeding edge software versions, but hey, that's my opinion as a sysadmin

[jimbo6262]

20 hours ago, Jarsky said:

And so with the LSI card removed Windows build 2004 boots fine? Sounds like it might need to be reported to Broadcom...haven't yet updated anything to 2004 myself. 

I guess I'll stick with Windows 10 Pro 1909 for now. There is another guy (https://forums.tomshardware.com/threads/some-ports-dont-work-in-windows-10-but-do-in-the-bios-msi-b450-tomahawk.3616723/) having the same issue but it's on Intel system. So.... Yeah.... Thanks for the reply

[jimbo6262]

7 hours ago, NelizMastr said:

I'd say it's a reason NOT to update a machine that does server duties to bleeding edge software versions, but hey, that's my opinion as a sysadmin

Hopefully, LSI updates the firmware in the near future. Thanks 

[NelizMastr]

11 hours ago, jimbo6262 said:

Hopefully, LSI updates the firmware in the near future. Thanks 

The firmware shouldn't be the issue. I also wouldn't count on a 2012 card to still get updates. If you want to run Windows 10, look into obtaining a key for a LTSC version. The 1809 LTSC version is supported until 2029.

[Nigel Johnstone]

Last night I had exactly the same problem, I have an IBM M5016 which is the IBM OEM version of the LSI 9265-8i. My firmware is an older version (3.30.02.2, June 17, 2014), if I update to a newer version, my CV BBU is no longer recognised. This was on a Gigabyte GA-B150M-D3H motherboard, 16GB ram and Intel Pentium G4400 processor. Windows 10 x64 2004 BSODs within a few seconds of booting off a USB flash drive with the storport.sys IRQ error. I also tried Windows 10 x86 2004 and does exactly the same thing. Windows 10 x64 1909 boots perfectly and I can install it on the RAID 10 I set up on the M5016 without issue.

 

After much messing around, I couldn't get 2004 to install straight off the USB flash drive, so I installed 1909 first, went to Broadcom's website and downloaded and installed the latest Windows 10 driver for the card https://www.broadcom.com/support/download-search?pg=Legacy+Products&pf=Legacy+RAID+Controllers&pn=MegaRAID+SAS+9265-8i&pa=Driver&po=&dk=&pl= and then did an in-place upgrade from 1909 to 2004 making sure that no apps and files were kept from 1909. 2004 upgraded fine without issues using the driver linked above.

 

I know it's not the same as a fresh 2004 install, but it's the best that could come up with until MS hopefully checks storport.sys and fixes the bug.

[jimbo6262]

On 6/24/2020 at 1:05 AM, Nigel Johnstone said:

Last night I had exactly the same problem, I have an IBM M5016 which is the IBM OEM version of the LSI 9265-8i. My firmware is an older version (3.30.02.2, June 17, 2014), if I update to a newer version, my CV BBU is no longer recognised. This was on a Gigabyte GA-B150M-D3H motherboard, 16GB ram and Intel Pentium G4400 processor. Windows 10 x64 2004 BSODs within a few seconds of booting off a USB flash drive with the storport.sys IRQ error. I also tried Windows 10 x86 2004 and does exactly the same thing. Windows 10 x64 1909 boots perfectly and I can install it on the RAID 10 I set up on the M5016 without issue.

 

After much messing around, I couldn't get 2004 to install straight off the USB flash drive, so I installed 1909 first, went to Broadcom's website and downloaded and installed the latest Windows 10 driver for the card https://www.broadcom.com/support/download-search?pg=Legacy+Products&pf=Legacy+RAID+Controllers&pn=MegaRAID+SAS+9265-8i&pa=Driver&po=&dk=&pl= and then did an in-place upgrade from 1909 to 2004 making sure that no apps and files were kept from 1909. 2004 upgraded fine without issues using the driver linked above.

 

I know it's not the same as a fresh 2004 install, but it's the best that could come up with until MS hopefully checks storport.sys and fixes the bug.

What!?!?!?! I did that too but the upgrade failed after restart and it goes to black screen. Then it rolls back to 1909.... hm..  ok I'll give it a shot on July 1st and update the status. Thanks.

[David_Salomon]

I had the same thing happen a few weeks ago and finally gave up.  My MB is an Asus ROG Maximus XI Hero Wi-Fi.  I tried everything I could think of for several weeks and finally gave up.  This machine is not a server machine, so I stayed with 2004 and just used a different LSI card for now.  I'm using Intel software raid for the moment until I can figure out what's going on.  Decided to go this route because I don't expect LSI to come out with a fix for a card that they stopped making in 2012.  

[cawilkey]

I just got this to work.  I removed the LSI RAID controller physically.  Upgraded Windows 10 from 1909 to 2004.  Put the card back in after upgrade, it blue-screened.  I then removed the card, booted back into Windows and under device manager I selected "show hidden devices" and upgraded the drivers to the raid card with the latest from Broadcom (used to be AVAGO).  Then, I uninstalled it from Windows via device manager (DO NOT DELETE THE DRIVER).  I then shutdown, reinstalled the card physically, and Windows 10 Pro 2004 booted.  I went into device manager again and the LSI MegaRAID card showed up with the newest Broadcom driver.  Array showed up as before with no issues.

 

[Patrick3D]

Same thing with Windows 10 2004 not booting when a Highpoint 2720SGL SAS controller is installed. Windows 10 no longer has a driver for it and trying to install the old driver isn't working. I tried downloading the driver from the Windows Update Catalog and from Highpoint themselves. The driver installs but the card doesn't work. I've got a Highpoint 3720A on order that is coming in Thursday to see if it's a matter of legacy hardware being dropped. To get around Windows not booting I just pull the boot drive (it's in a removable cage) and wait for the Highpoint to begin initializing drives, then pop the boot drive back in. Edit- Forgot to mention to boot I have to have a bootable USB connected to get the Highpoint card to begin initializing then pull the USB and pop the drive in while the card is initializing.

[PC Hot Rodding]

On 7/16/2020 at 11:11 AM, cawilkey said:

I just got this to work.  I removed the LSI RAID controller physically.  Upgraded Windows 10 from 1909 to 2004.  Put the card back in after upgrade, it blue-screened.  I then removed the card, booted back into Windows and under device manager I selected "show hidden devices" and upgraded the drivers to the raid card with the latest from Broadcom (used to be AVAGO).  Then, I uninstalled it from Windows via device manager (DO NOT DELETE THE DRIVER).  I then shutdown, reinstalled the card physically, and Windows 10 Pro 2004 booted.  I went into device manager again and the LSI MegaRAID card showed up with the newest Broadcom driver.  Array showed up as before with no issues.

 

 

 

I had the same issue. Followed these instructions above and added a couple of steps as I have an LSI 9265-8i and an Intel expander card (RES2SV240) and 20 drives total. Removing the RAID card, expander and disconnecting the drives then reinstalling them one by one solved the issue.

 

1) Removed the 9265-8i and expander card.

2) Upgraded from 1909 to 2004. Boots fine.

3) Installed the updated drivers;

4) Uninstalled the hidden 9265-8i as per above instructions, Shut down.

5) Reinstalled the 9265-8i (leaving the expander card uninstalled) and no drives attached.

6) Boot to windows and ensure driver is updated.Shut down.

7) Install the expander card but kept it disconnected from the 9265-8i and the drives. Boot in to windows normally. Shut down

8) Reattach the drives to the expander card. Boot into windows normally.

All drives and data perfectly fine.

 

 

 

[mooseHoose]

On 7/16/2020 at 7:11 PM, cawilkey said:

I just got this to work.  I removed the LSI RAID controller physically.  Upgraded Windows 10 from 1909 to 2004.  Put the card back in after upgrade, it blue-screened.  I then removed the card, booted back into Windows and under device manager I selected "show hidden devices" and upgraded the drivers to the raid card with the latest from Broadcom (used to be AVAGO).  Then, I uninstalled it from Windows via device manager (DO NOT DELETE THE DRIVER).  I then shutdown, reinstalled the card physically, and Windows 10 Pro 2004 booted.  I went into device manager again and the LSI MegaRAID card showed up with the newest Broadcom driver.  Array showed up as before with no issues.

 

 

Thankyou so much, the sequence in your solution worked for me too on a LSI Nytro Megaraid 8100-4i when using the driver link from Nigel Johnstone.

 

 

[jimbo6262]

On 6/21/2020 at 4:01 PM, jimbo6262 said:

Hello everyone,

I'm having an issue with LSI 9270-8i card and Windows 10 Pro 2004 version.

So I am running Windows 10 Pro 1909 and everything works fine no issue no BSOD.

However, I wanna try to freshly reinstall Windows 10 Pro 2004 version from a USB drive. But for some reason, as soon as I boot into the Windows 10 Pro 2004 from USB, It blue screen (Storport.sys and DRIVER NOT EQUAL OR LESS) after 2 circles cycles. But if I remove LSI raid card, it can boot into Windows installation USB.

I updated the BIOS to 7A32v1NV(Beta version). I even tried 7A32v1L and still the same issue.

So I tried to do the same thing and different USB but Windows 10 Pro 1909 installation USB, and it works just fine no issue no BSOD.

But the question is, why only Windows 10 Pro 2004 version?

My current setup is:
Ryzen 1700X
MSI X370 GAMING CARBON PRO
16GB Gskill Trident Z 3200MHZ Cl14
GIGABYTE GTX970 G1 GAMING
Intel x520 10GBE NIC from 10GTek
LSI 9270 8i
6X2TB Raid 50
2x1TB Raid 1
One WD BLACK 256GB NVME

Does anyone have this issue?

 

Thank you,

I have the answer. After reading a lot of solution including my question on the LTT forum, (https://linustechtips.com/topic/1212612-question-about-lsi-raid-card-compatibility-with-the-latest-windows-10-2004/) instead of installing fresh copy's of Windows 10 1909 and then update the driver for the LSI card and then update the Windows 10 to the latest one, I recently successfully installed Windows 10 20H2 without upgrade from the old version of Windows 10.

 

What I did (thanks to Nigel Johnstone) is I unplug any Mini SAS cable from the LSI 9271-8i card and just install the card ONLY (NO HDDs ATTACHED) and then plug USB for installing a fresh copy of Windows 10 20H2 or newer) and then do all the installation of drivers including LSI 9271-8i from Broadcom (the official driver site) by entering device manager > find Avago LSI RAID card under the storage controller > manually update the driver (in my case MR Windows Driver - 06.714.18.00 ). Once the driver is done, SHUTDOWN system and then re plug in all the MINI SAS cables back to the card and then boot into Windows. DONE!

 

Thank you, anyone, suggest plugging the RAID card WITHOUT the MINI SAS cable ideas!!!

 

[i3v]

I was experiencing the same BSOD (Storport.sys , DRIVER NOT EQUAL OR LESS) when trying to upgrade my Windows 10 1903 to 2004. As well as to 20H2. 

I also have LSI MegaRAID card installed (ASUS Pike 2208, which is effectively the same as LSI MegaRAID 9265-8i; Firmware Package Version 23.16.0-0021; Driver Version 6.714.05.00).

Upgrading LSI card driver to 6.714.18.0 changed nothing by itself - the next installation attempt failed as well.

But after I ran "Disk cleanup" with admin permissions (this removed "$WINDOWS.~BT" and etc), the next 20H2 upgrade attempt was successful.

 

If anyone would run into this again - consider upvoting this FeedBack hub problem report , Windows 10 (2004) and LSI 9271-8i, LSI Logic RAID Controllers to highlight the issue for Microsoft.

[suggestable]

I've also experienced the same issue. Unfortunately for me, my server boots from an array on one of my MegaRAID cards (there's two 9285CV-8e controllers in the system).

 

For now, my server (and its 200TB of storage) is stuck on 1909, unless someone knows a better solution?

 

I'm tempted to turn the current bare-metal install into a VM and run Hyper-V Server 2019 on the hardware (as it's based on an older build, this *should* run fine, I think?). An alternative to this might be to return the chassis to the original non-expander backplane so I can run SATA cables from four of the motherboard ports to it to allow me to use Windows Dynamic Disks (urgh software RAID!) to run the OS directly, so I can update the drivers, etc. with the MegaRAID cards disconnected, then put it back how it was after the upgrade. (that's an "if all else fails" option, as this is a "proper" server board with decent, modern IPMI, which I'd be wasting by switching to Hyper-V Server).

 

In case it's relevant, the server in question is running the following kit:
ASRock Rack X470D4U

Ryzen 5 3600 (with Dynatron A24 2U cooler)

32GB Corsair DDR4-3000 (2x16GB)

Supermicro SC826 chassis with 800W redundant PSUs

Windows 10 Pro

QLogic QLE8152 dual-port 10GbE CNA

 

(First) MegaRAID 9285CV-8e:

2x Samsung 850 Evo 500GB - configured in RAID-1 for base system OS

2x Samsung 850 Pro 512GB - configured in RAID-1 for the VM that runs my Plex install

24x 6TB SATA disks (mix of WD Red and Seagate Barracuda - mix of retail and shucked drives) - configured in RAID-60

(Second) MegaRAID 9285CV-8e:

12x 10TB WD Red (mix of retail and shucked drives)

 

The SSDs are in the front slots of the main chassis (using an SFF8087-SFF8088 adapter and a "loopback" cable), running via a Supermicro 6Gbps SAS expander I bought separately and fitted to this chassis.

The 36 other drives are housed in Xyratex HB1235E enclosures.

 

Incidentally, I've noticed a significantly higher failure rate on the 6TB WD Red drives than the Seagate Barracuda, despite both being SMR (which I was unaware of at the time of initial purchase). I've also had two of the WD Red 10TB disks fail within two years of purchase.

 

In case this helps @Nigel Johnstone, to successfully get the CacheVault (supercapacitor-flash backup) working properly after a firmware update, you also need to update the "gas gauge" firmware on the card(s). I've had to do this to several of my MegaRAID cards, including an M5016 (that I had previously written off as faulty - updating the gas gauge firmware fixed it!).

[Syd.Chen]

On 12/20/2020 at 6:53 PM, jimbo6262 said:

I have the answer. After reading a lot of solution including my question on the LTT forum, (https://linustechtips.com/topic/1212612-question-about-lsi-raid-card-compatibility-with-the-latest-windows-10-2004/) instead of installing fresh copy's of Windows 10 1909 and then update the driver for the LSI card and then update the Windows 10 to the latest one, I recently successfully installed Windows 10 20H2 without upgrade from the old version of Windows 10.

 

What I did (thanks to Nigel Johnstone) is I unplug any Mini SAS cable from the LSI 9271-8i card and just install the card ONLY (NO HDDs ATTACHED) and then plug USB for installing a fresh copy of Windows 10 20H2 or newer) and then do all the installation of drivers including LSI 9271-8i from Broadcom (the official driver site) by entering device manager > find Avago LSI RAID card under the storage controller > manually update the driver (in my case MR Windows Driver - 06.714.18.00 ). Once the driver is done, SHUTDOWN system and then re plug in all the MINI SAS cables back to the card and then boot into Windows. DONE!

 

Thank you, anyone, suggest plugging the RAID card WITHOUT the MINI SAS cable ideas!!!

 

Thanks for you idea. You save me from my HTPC upgrade.

One more question: when you finish all of then,  you array and data still good?

[Shadowarez]

I know this is a necro thread resurrection but has anyone tried this with LSI card's flashed into IT Mode or is there a newer firmware to update it and stay in IT Mode planning on building Nas 8x18TB HDDs and a 480GB Optane SSD for cache.

Edited December 15, 2021 by Shadowarez

[Pheckphul]

This is still an issue with Win 10 21H2. i.e. Microsoft hasn't updated the driver to fix this issue.

 

I have an LSI SAS 9271-8i. A fresh install of Win 10 21H2 with storage attached results in the storport.sys BSOD described above. Disconnecting the storage and rebooting results in a complete boot and no BSOD. The version of driver installed by 21H2 is 6.714.20.00, which numerically is greater than the newest available driver from Broadcom, 6.714.18.00. The .18.00 is signed by both Avago and Microsoft in 2018, while the 21H2 driver, .20.00, is signed only by Microsoft and in 2019. So, this is really a driver downgrade to get the system functioning.

 

I wonder what version of this driver is shipping with Server 2022?

[Jarsky]

15 hours ago, Pheckphul said:

This is still an issue with Win 10 21H2. i.e. Microsoft hasn't updated the driver to fix this issue.

 

I have an LSI SAS 9271-8i. A fresh install of Win 10 21H2 with storage attached results in the storport.sys BSOD described above. Disconnecting the storage and rebooting results in a complete boot and no BSOD. The version of driver installed by 21H2 is 6.714.20.00, which numerically is greater than the newest available driver from Broadcom, 6.714.18.00. The .18.00 is signed by both Avago and Microsoft in 2018, while the 21H2 driver, .20.00, is signed only by Microsoft and in 2019. So, this is really a driver downgrade to get the system functioning.

 

I wonder what version of this driver is shipping with Server 2022?

 

Try the 6.714.18.00 driver, apparently it should work. Not sure where this x.20.00 driver comes from, ive seen it as well; but should stick to the last official driver release from LSI/Broadcom

[Jarand]

On 6/24/2020 at 5:35 PM, Nigel Johnstone said:

Last night I had exactly the same problem, I have an IBM M5016 which is the IBM OEM version of the LSI 9265-8i. My firmware is an older version (3.30.02.2, June 17, 2014), if I update to a newer version, my CV BBU is no longer recognised. This was on a Gigabyte GA-B150M-D3H motherboard, 16GB ram and Intel Pentium G4400 processor. Windows 10 x64 2004 BSODs within a few seconds of booting off a USB flash drive with the storport.sys IRQ error. I also tried Windows 10 x86 2004 and does exactly the same thing. Windows 10 x64 1909 boots perfectly and I can install it on the RAID 10 I set up on the M5016 without issue.

 

After much messing around, I couldn't get 2004 to install straight off the USB flash drive, so I installed 1909 first, went to Broadcom's website and downloaded and installed the latest Windows 10 driver for the card https://www.broadcom.com/support/download-search?pg=Legacy+Products&pf=Legacy+RAID+Controllers&pn=MegaRAID+SAS+9265-8i&pa=Driver&po=&dk=&pl= and then did an in-place upgrade from 1909 to 2004 making sure that no apps and files were kept from 1909. 2004 upgraded fine without issues using the driver linked above.

 

I know it's not the same as a fresh 2004 install, but it's the best that could come up with until MS hopefully checks storport.sys and fixes the bug.

Just wanted to say this fixed my issue with my 9270-8i

I thought my old intel system was the reason my upgrades were failing. After upgrading to a ryzen system and getting storport.sys errors, I was wracking my brain and tallying up how much time and money I'd need to throw at the problem

 

Thanks so much for the advice as 1909 auto-picked up the volume, upgrading the driver changed the name to LSI, then the upgrade to 22H2 was quick and painless.

THANKS SO MUCH

[DocMadCow]

Bumping this old thread.  After reading several sites the solution appears to be unplug the drives (provided they aren't your OS drive), go into the device manager and upgrade the drivers.  The BSOD at bootup only happens when drives are connected to the controller.  I'm too skittish to disconnect my drives so I picked up another IBM M5016 controller (Megaraid 9265 8i) on eBay for $60 booted up Windows 11 and upgraded the drivers.  After I turned off the system swapped controllers and it booted up without issue.

 

Out of curiosity what are the largest drives everyone is running on their older Megaraid controllers?