Random crashes while playing games

[amsga]

Hi All,

 

I think there is something wrong with my graphics card or something related to it.

I am running with the following hardware:

• Ryzen 7 3700X
• ASUS ROG Strix X570-F
• G.Skill Trident Z Neo 32GB DDR4-3600
• Power Color Radeon RX 5700 8GB Red Dragon
• Seasonic PRIME Gold 650W

If I am doing anything light like watching YouTube or surfing the web, there doesn't seem to be a problem.

However, if I am playing games, there will be a random crashes.

Either my screen blacks out and nothing is responsive,

Or I am able to see an error about DirectX and I can go back to windows but I cannot load any videos from YouTube or any Audio as I am running Audio and Video from HDMI.

 

Any advice is greatly appreciated.

[Radium_Angel]

32 minutes ago, amsga said:

screen blacks out and nothing is responsive

Sounds like a failing power supply perhaps.

Have you looked in the Event Viewer logs for anything that might give you more clue as to what's going on behind the scenes?

[ZzLy]

8 hours ago, amsga said:

Hi All,

 

I think there is something wrong with my graphics card or something related to it.

I am running with the following hardware:

• Ryzen 7 3700X
• ASUS ROG Strix X570-F
• G.Skill Trident Z Neo 32GB DDR4-3600
• Power Color Radeon RX 5700 8GB Red Dragon
• Seasonic PRIME Gold 650W

If I am doing anything light like watching YouTube or surfing the web, there doesn't seem to be a problem.

However, if I am playing games, there will be a random crashes.

Either my screen blacks out and nothing is responsive,

Or I am able to see an error about DirectX and I can go back to windows but I cannot load any videos from YouTube or any Audio as I am running Audio and Video from HDMI.

 

Any advice is greatly appreciated.

1. Check the temperatures to make sure they're alright while gaming

2. Check if you don't have any overclocks running that could be tampering with stability

3. It doesn't have to be your GPU, it could also be ram or motherboard or anything really. You should test all the parts individually in other known good systems to check if they work alright.

[Gohardgrandpa]

Probably has something to do with that video card. I have a rx5700 and it’s going back to amazon. I’ve had more issues with this card then I have in all my years of using nvidia cards. 
Im talking about back to the 8800gt days 

[amsga]

14 hours ago, Radium_Angel said:

Sounds like a failing power supply perhaps.

Have you looked in the Event Viewer logs for anything that might give you more clue as to what's going on behind the scenes?

Just bought the PSU in December 2019.

Any idea what should I look out for the event logs?

[amsga]

6 hours ago, ZzLy said:

1. Check the temperatures to make sure they're alright while gaming

2. Check if you don't have any overclocks running that could be tampering with stability

3. It doesn't have to be your GPU, it could also be ram or motherboard or anything really. You should test all the parts individually in other known good systems to check if they work alright.

1. Any idea how to check the temps?

2. Running factory overclock, not sure if there is a base clock profile or not.

3. Sold my last system for this new complete overhaul. Gonna be tricky to test each part individually.

[amsga]

4 hours ago, Gohardgrandpa said:

Probably has something to do with that video card. I have a rx5700 and it’s going back to amazon. I’ve had more issues with this card then I have in all my years of using nvidia cards. 
Im talking about back to the 8800gt days 

I don't think I can get a refund from my local PC hardware shop.

At best I can only do an RMA for it and hope for the best?

[ZzLy]

5 hours ago, amsga said:

1. Any idea how to check the temps?

2. Running factory overclock, not sure if there is a base clock profile or not.

3. Sold my last system for this new complete overhaul. Gonna be tricky to test each part individually.

There are plenty of progrems to check temps. Google is your best friend here

[Gohardgrandpa]

12 hours ago, amsga said:

1. Any idea how to check the temps?

2. Running factory overclock, not sure if there is a base clock profile or not.

3. Sold my last system for this new complete overhaul. Gonna be tricky to test each part individually.

1. I use Hwinfo to monitor all my temps. 
2. Shouldn’t have to worry about that, just in case tho you can go into Radeon settings and try auto undervolting the card 

3. That sucks, most people only have 1 pc. 

[amsga]

Used Radeon Software overlay to show temperature readings.

 

My worst case was around 80 degrees C, but there was no signs of it crashing.

 

It did crash once at around 55 - 60 degrees C, so I don't know what to make of it.

[Tonberry]

Have you tried to change the PCIe setting in BIOS (if your motherboard has that setting) from Auto to Gen 3. I did it and that actually fixed all the BSOD I got on 5700 XT

[BTGbullseye]

1 hour ago, Sakaki_Makio said:

Have you tried to change the PCIe setting in BIOS (if your motherboard has that setting) from Auto to Gen 3. I did it and that actually fixed all the BSOD I got on 5700 XT

Indeed, many motherboards are having trouble with the PCI-e 4.0 standards trying to connect when it's not able to.

[amsga]

On 2/4/2020 at 10:56 PM, Sakaki_Makio said:

Have you tried to change the PCIe setting in BIOS (if your motherboard has that setting) from Auto to Gen 3. I did it and that actually fixed all the BSOD I got on 5700 XT

I'll go try that tomorrow. Not sure I have that setting though.

[amsga]

Finally tested with PCIe 3.0.

Still getting the crashes.

 

Interestingly enough, SWTOR does not seem to crash my PC after a good 12 hour play session.

[TOPET3]

Has to be the card. I have a Sapphire Pulse 5700xt. I got a lot of random black screens with sound and then nothing. Sometimes when installing or updating drivers something fail and they are not stable. At least that is what Hardware Unboxed said.You must already read this but get latest bios version, unistall the drivers with DDU on safe mode and reinstall, in my case version 20.1.3 seems to do the trick.

[amsga]

6 hours ago, TOPET3 said:

Has to be the card. I have a Sapphire Pulse 5700xt. I got a lot of random black screens with sound and then nothing. Sometimes when installing or updating drivers something fail and they are not stable. At least that is what Hardware Unboxed said.You must already read this but get latest bios version, unistall the drivers with DDU on safe mode and reinstall, in my case version 20.1.3 seems to do the trick.

So far I don't see any BIOS updates for both the GPU or the motherboard in recent weeks.

I'll try the DDU trick. Previously I only used the factory reset option when installing the drivers.