Trident Z Lighting Control not detecting RAM in Slots and other issues...

[Wolvyreen]

Hi,

 

I have tried everything I can think of to get this working.  It's a bit of a long winded situation that I will try and explain and I really hope someone can help.

Before we get in to it, I am aware that the gigabyte software is SH@# but we have no other software to use to control the mobo lighting.

 

My System Deets:

 

• Lian Li PC-O11 Dynamic XL
• Corsair RM850i 850W 80 Plus Gold Certified Fully Modular Desktop Power Supply
• Gigabyte X570 AORUS MASTER AMD AM4 Rev 1.0
• AMD Ryzen 9 3900X
• G.Skill F4-3600C16D-32GTZRC Trident Z RGB 32GB (2x16GB) DDR4-3600MHz CL16
• Samsung MZ-V7S1T0B 970 EVO Plus 1TB NVMe M.2 2280
• Western Digital WD4003FFBX Pro Red 4TB SATA
• Galax GeForce RTX 2080 Ti HOF 28IULBUCV6HF 11GB GDDR6
• NZXT RL-KRX72-01 Kraken X72 360mm All-In-One Closed Loop CPU Cooler
• 7X Corsair CO-9050041-WW ML120 Pro 120mm Fans
• Corsair CL-9011110 Commander Pro All-In-One Controller
• Windows 10 Professional 64Bit 1909 (OS Build 18363.592)
• BIOS Version is latest F11 (Release date: 2019-12-09)
• Nothing has been OC'd as yet

So, yesterday I noticed that everytime I tried opening the RGB Fusion app, it would say "Please Wait..." and then just exit.  the same would happen with the Trident Z lighting control Software.

 

So I started the whole troubleshooting saga and eventually

 

• Completely uninstalled ALL Gigabyte software and G.Skill Trident Z Lighting Control Software.
• I used CCleaner to remove any remnants of files and cleaned up the registry as well.
• I also manually scanned my entire drive for an  anything related to RGB Fusion and G.Skill
• I then reinstalled the RGB Fusion software and I was surprised to see it work.  However, NOW I can only control my mobo RGB and not the RAM.

The RAM is now stuck on RAINBOW.

 

 

So I figured, well I don't care, I will anyway control the RAM using the Triden Z Lighting Control software but when I started the G.Skill app, it also opened now but shows NO RAM sticks to manage.

 

So then I realise that the RAM is now not being detected.

 

 

And so I start becoming concerned that maybe CCleaner has borked my drivers or OS or something but then I realised that this all started BEFORE I touched CCleaner so.....

• I shut the machine down, removed and reseated the RAM sticks and tried again....NOTHING
• Then I shut the machine down, cleared the CMOS and reset the BIOS settings and tried again....NOTHING
• I then ran sfc /scannow from the command line as administrator....NOTHING
• I then ran DISM /Online /Cleanup-Image /ScanHealth from the command line as adminstrator....NOTHING
• I tried REINSTALLING the Chipset drivers and reboot....NOTHING

Then I look over to the LED display on my Galax 2080 ti HOF and notice that the display info is not showing.  So...

• I check if the Xtreme Tuner software is running and it is.
• So I open up the app and exit it and restart it and the LED display STILL shows NOTHING.

 

So now I am at a loss...I don't know where to from here....

Has anyone got ANY suggestions for me??  I would really appreciate someones help here.

[DoctorNick]

I have the same problem on my hero XI.. And tried everything. On my crosshair VII hero, it just works.

[Wolvyreen]

20 minutes ago, DoctorNick said:

I have the same problem on my hero XI.. And tried everything. On my crosshair VII hero, it just works.

At least I'm not alone but I find it amazing how rare this seems to be.  I can't believe that noone else has had this problem and a solution hasn't been found

 

Im going to try installing windows on another drive now to see if it is something wrong with the Windows installation or Drivers.

[Wolvyreen]

So some news,  Reinstalling the Xtreme Tuner for the Galax 2080ti HOF GPU seems to have resolved the LED Display issue.

so 1 down...

[Wolvyreen]

So the final update is the following for any future people having the same problem.

 

I was ready to reinstall my windows when I read somewhere that someone downloaded the ASUS Aura software and was able to control their RAM Modules that way.

 

So I figured that if I was going to reinstall, I had nothing to lose....

 

It worked!  I can't believe it.  Running the ASUS Aura software to control my G.Skill RAM on a Gigabyte Aorus Master.

 

GG!!!