Opinion: Google Makes Terrible Quality Phones and Their Customer Service Sucks

[wojoxx98]

 

Back in February 2019, I bought a Google Pixel 3 to replace my iPhone 6s. I'm paying $846.94 for it over 24 months. I thought it was an excellent phone, but then I started having issues with it about 3 months ago. At first, the charger had issues with staying in the port if the phone vertical on the mount in my car. It slowly progressed to the charger only being able to inserted halfway into the port, and not being able to provide power at all. I contacted Google Support about it on December 19, and about 30 minutes later I had a replacement phone ordered. I had to provide my credit card info so they could put a hold until they received my old phone, as I can't be without a phone due to my job. On December 23 I received my replacement phone, and there was immediately an issue; the bottom speaker was blown. Because of this, I couldn't take phone calls on speaker, or hear any alarms or notifications, as all those sounds only played through the bottom speaker. I tried to live with it for a little over a week until the speaker went from very distorted to completely non-functioning. On January 5, I contacted support again, and 30 minutes later a second replacement phone was on the way. I received that phone today, January 8, and it too had an issue. On the bottom right corner of the screen there is an issue with the pixels; it displays green when the rest of the screen is white, and the color is distorted when any other color is displayed. I immediately contacted customer support and requested a refund. They told me they could not do that because the limit for returns was in March, a month after I received my first phone. The only thing he could do was send me a third replacement phone. I reluctantly agreed to do that, but made sure to let them know I was very disappointed with the devices they were sending. He said he was sorry and he would pass it on. I'm fed up with this. The replacement phones they send are all refurbished, but so far it seems like they don't even bother checking that these phones work before sending them back out. Also, they charge full price for replacement phones if the old one isn't returned in time, even though the phone they send is refurbished. Doesn't seem too fair to me. But if this third phone they send me is also defective, I will fight harder for a refund. I should not be spending nearly $1,000 to have such a lousy experience. I would not recommend buying a Google phone at all. Stick with an iPhone. They actually work properly. 

[Shimejii]

Good luck getting your iphone fixed if anything happens to it, they will reccomend you just buy a new phone  Apple is no better in some regards for this

[wojoxx98]

@Shimejii Fair point. I've heard of the issues that people have had with iPhone support, but I've never dealt with it myself. I got an iPhone 5c for Christmas in 2013, and then the 6s in 2016. I never had a problem with either of them. Then again I baby my phones; I try to never drop them, though it has happened a few times, and both iPhones had Otterbox Defender cases. Once you cleaned the dirt off of them, they looked brand new even after years of use. Same with my Pixel. None of the 3 Pixel phones I've had so far had even a scratch on them. but none of them worked completely right in one way or another. You could say I'm very biased. I've had more issues in 11 months of Pixel ownership than I did in 5+ years of iPhone. 

[dizmo]

I can't help but think a little research before putting in your purchase probably would have done you good.

Most Pixel phones have been plagued with issues at the start of device sales, and they get ironed out about 6 to 8 months down the line.
This is why I'll never buy a Pixel device. Well, that, and it's lack of added features.

[D13H4RD]

The only Pixel phone I've actually liked is the 3A. Most of the other Pixel phones are just too expensive, come with a lot of flaws and frankly just under-featured in comparison to the competition.

 

I can forgive a lot of those for the 3A because it's relatively affordable. But I cannot do the same for the flagship line of phones that are sold at iPhone-tier prices.