Borderline brand new PC hard restarting randomly

[NeosIII]

Hello, just recently upgraded my rig with a new motherboard, memory, ram, and graphics card. Since then I've been randomly running into the PC hard restarting randomly every now and then and can't seem to find a fix for it. I flashed the bios last night and that had seem to fix the issue until this morning when it did it again. Computer seems to be fine at idle but randomly will restart when playing games. Event viewer has no information about the restarts. The two games I've had it restart on me in are WoW(retail) and PC Building Simulator.

 

The CPU sits at around 50C while gaming, which should mean it's not overheating. I seriously have no idea what's going on with this PC, I believe I've updated all the drivers. If there's any information I'm forgetting please let me know.

 

Hardware:

Operating system: Windows 10 Pro 64Bit

CPU: Ryzen 5 2600

Stock CPU cooler

Memory: 16 GB (2x8GB) Corsair Vengeance DDR4 RGB Pro CMW16GX4M2D3000C16

Motherboard: MSI B450 Gaming Plus

Graphics Card: MSI RX 580 ARMOR OC 2

PSU: Corsair RM850x Modular (Yes I know it's overkill when the previous PSU died a year to 2 years ago it was the only option that I could get that day).

Running an intel SSD and a segate Harddrive.

 

Software:

iCUE

Radeon Adrenaline 2020

World of Warcraft(WoW)

PC Building Simulator

[Tristerin]

NOTHING in event viewer?  If nothing, not even the Kernel43, Im not sure how to help.  Sounds like PSU is just flat shutting off (if nothing in Event Viewer) - do you potentially have a grounded motherboard on a standoff?  Do you have GPU sag exhibited with this new GPU (the power fingers can be interrupted if so, prop it up level).

[NeosIII]

12 minutes ago, Tristerin said:

NOTHING in event viewer?  If nothing, not even the Kernel43, Im not sure how to help.  Sounds like PSU is just flat shutting off (if nothing in Event Viewer) - do you potentially have a grounded motherboard on a standoff?  Do you have GPU sag exhibited with this new GPU (the power fingers can be interrupted if so, prop it up level).

I guess I should respecify, nothing other then previous shutdown was unexpected.

 

What would I be looking for if the situation with the motherboard you mentioned?

 

GPU doesn’t seem to be sagging, I could look for something to try and prop it with though.

 

It use to be it would shut off, and kinda sounded like the PSU would click, and then it would immediately turn back on. Now it’s turning off and waiting a bit to turn back on.

[Tristerin]

1 minute ago, NeosIII said:

I guess I should respecify, nothing other then previous shutdown was unexpected.

 

What would I be looking for if the situation with the motherboard you mentioned?

 

GPU doesn’t seem to be sagging, I could look for something to try and prop it with though.

Well if it looks level, its likely not sagging enough to cause a power delivery issue on the PCIe fingers.  

 

Uninstall MSI Afterburner if you have it installed see if that fixes it

 

As for the motherboard, if it grounds itself (I.E. something wiggles in the room, causes the PC case to slightly shake creating a connection from a solder point on the motherboard to connect to the case causing a short - the PSU will shut itself down hard) it will exhibit this behavior.  

 

When I had a similar issue, after a week of troubleshooting it turned out Uninstalling MSI Afterburner fixed the issue.  I waited for the next Afterburner update and didn't have this problem ever again.  I blamed everything too lol.

[NeosIII]

1 minute ago, Tristerin said:

Well if it looks level, its likely not sagging enough to cause a power delivery issue on the PCIe fingers.  

 

Uninstall MSI Afterburner if you have it installed see if that fixes it

 

As for the motherboard, if it grounds itself (I.E. something wiggles in the room, causes the PC case to slightly shake creating a connection from a solder point on the motherboard to connect to the case causing a short - the PSU will shut itself down hard) it will exhibit this behavior.  

 

When I had a similar issue, after a week of troubleshooting it turned out Uninstalling MSI Afterburner fixed the issue.  I waited for the next Afterburner update and didn't have this problem ever again.  I blamed everything too lol.

So uninstall MSI afterburner, and make sure the motherboard is secure in the case?

 

and if that doesn’t work it’s most likely the PSU? (Going from your first reply?)

[Tristerin]

1 hour ago, NeosIII said:

So uninstall MSI afterburner, and make sure the motherboard is secure in the case?

 

and if that doesn’t work it’s most likely the PSU? (Going from your first reply?)

Start with uninstalling MSI Afterburner, see if it yields results

 

As for the mobo secure in the case, the best way to check if this is happening is to "breadboard" your PC.  Easiest way to confirm/deny you have a issue with something shorting.  (google breadboarding a PC - at work atm not a lot of time till tonight for me)

[NeosIII]

On 12/29/2019 at 3:33 PM, Tristerin said:

Start with uninstalling MSI Afterburner, see if it yields results

 

As for the mobo secure in the case, the best way to check if this is happening is to "breadboard" your PC.  Easiest way to confirm/deny you have a issue with something shorting.  (google breadboarding a PC - at work atm not a lot of time till tonight for me)

So it had appeared that maybe uninstalling afterburner had fixed the problem, but that is not the case. It’s done it to me twice in the past two days.

 

The last time it would not turn back on right away. This had been after the computer had been idling for a couple of hours.

[NeosIII]

-edited your remove post-

Edited January 1, 2020 by NeosIII

[Tristerin]

12 hours ago, NeosIII said:

So it had appeared that maybe uninstalling afterburner had fixed the problem, but that is not the case. It’s done it to me twice in the past two days.

 

The last time it would not turn back on right away. This had been after the computer had been idling for a couple of hours.

Check for GPU sag again, prop the far right closest to you corner of the GPU up.  Attached is a pic of mine, had this exact issue.  MSI afterburner removal slightly fixed it.  Propping up the GPU completely fixed it.  What I read after lots of digging is that the PCIe slot pins for (afterburner) communication and (gpu) power delivery are positioned nearest the IO of the board, and the sag can cause spacing issues between the connection which causes hard shut down.  Removing MSI afterburner in my situation fixed it...short term.  After propping the GPU up and eliminating all sag from my triple fan GPU - all issues went away.  It was even causing PSU whine for me during this (which I blamed first)