My phones provider says there’s a LONG TERM outage for my Data. So what can I do? Otherwise I’m paying for Nothing!!! Full Signal yet don’t load NOUT

[WolfLoverPro]

Basically the area I go everyday has had a long term outage and they don’t know when it will be fixed or to me if it will be fixed to be honest 

 

I have already emailed and complained saying I’m unable to use my phone at all since data don’t work and they didn’t say jack about we’ll refund you or anything

great

 

Can I do anything? I’m paying for a bloody contract with UNLIMITED DATA yet I can’t even use it literally. I get service, I get 3 or full bars signal on 4g.... DONT LOAD! 

 

Well, I turn airplane mode off and back on and the internet loads or works for legit 5 seconds and then once it I guess connects fully to the tower or something it just stops working ffs. Full signal too. 

 

Also o don’t revive messages in that area although I am able to most times it’s just got a strange huge delay. But internet don’t work for shit 

 

surely I can file them because I’m paying for fok all

 

again they said there’s an long term outage in my area and they are working on it 

[dizmo]

Wow. I think this is the first time I've seen you ask an actually well thought out question that's not something bizarre.

Congrats

 

If it's an area you frequent I'd ask for a discount on the bill. If it really bothers you, I'd switch providers.

How long is long term?

 

[Damascus]

52 minutes ago, WolfLoverPro said:

Well, I turn airplane mode off and back on and the internet loads or works for legit 5 seconds

Wait... WHAT?  Airplane mode disables data, is it on or off?

[WolfLoverPro]

7 hours ago, Damascus said:

Wait... WHAT?  Airplane mode disables data, is it on or off?

Lol I turn on airplane mode which obviously disabled everything like Bluetooth n data n WiFi and when I turn it back on it basically reconnects to the tower 

[WolfLoverPro]

8 hours ago, dizmo said:

Wow. I think this is the first time I've seen you ask an actually well thought out question that's not something bizarre.

Congrats

 

If it's an area you frequent I'd ask for a discount on the bill. If it really bothers you, I'd switch providers.

How long is long term?

 

Idk they don’t say that because they want me to waste money and I do go in the area everyday for around 8 hours per day so I do use it frequently 

 

i did email them basically asking to discount me or something but nothing they just said it’s a LONG term delay and I did make out that I use this area 8 hours per day every day and I cannot use my phone but they don’t care do they as long as I’m paying 

[dizmo]

1 hour ago, WolfLoverPro said:

Idk they don’t say that because they want me to waste money and I do go in the area everyday for around 8 hours per day so I do use it frequently 

 

i did email them basically asking to discount me or something but nothing they just said it’s a LONG term delay and I did make out that I use this area 8 hours per day every day and I cannot use my phone but they don’t care do they as long as I’m paying 

You'll get nothing from simply emailing them. You'll also get nothing by talking to frontline staff. You have to go higher up.

[Zodiark1593]

If you're really in need abd they refuse to work with you, drop them ASAP, even if it requires eating an Early Termination Fee 

[WolfLoverPro]

3 hours ago, Zodiark1593 said:

If you're really in need abd they refuse to work with you, drop them ASAP, even if it requires eating an Early Termination Fee 

Maybe I’ll threaten them that I’ll leave over the phone 

 

but then when I think about it, I guess they can’t help an outage and if it’s unfixable? But then they should just give me the contract for free since I can’t use it idk

[Damascus]

4 hours ago, WolfLoverPro said:

Maybe I’ll threaten them that I’ll leave over the phone 

 

but then when I think about it, I guess they can’t help an outage and if it’s unfixable? But then they should just give me the contract for free since I can’t use it idk

They dont owe you a free contract if you can't use the service.  Ditch them, or pay for the 16 hours a day that you can use the services.

[Zodiark1593]

7 hours ago, WolfLoverPro said:

Maybe I’ll threaten them that I’ll leave over the phone 

 

but then when I think about it, I guess they can’t help an outage and if it’s unfixable? But then they should just give me the contract for free since I can’t use it idk

Fault is irrelevant. If the service doesn't fit your needs, it's time to move on. That's it.