Trying to decide between Amazon and Newegg

[Beilish]

Okay so I'm ordering an EVGA RTX 2070 Super but it will only be in stock on October 26th. After that, it's another 7-10 days of shipping to my country. On the other hand, I have that same GPU available on Newegg with 2-3 days shipping.

I heard bad things about their support and with something expensive like a GPU, I'd like to have Amazon's amazing support on my side. Someone told me that EVGA offers good customer support as well, so maybe it's not all bad?

Maybe I can just go for the third option which is to pick a different RTX 2070 Super...

 

What do you guys think?

[Dedayog]

Had stellar buying and RMA experiences with both Newegg and Amazon.  IMO, they're both the gold standard for retailers.

 

Just my 2 cents.

[Tristerin]

My experience, in the USA, Amazon has a much better returns policy with far less hassle than Newegg.  Newegg fights returns whereas Amazon seemingly never does.  

 

I shop Newegg VERY often however, and in the end I haven't had an issue that wasn't rectified in my favor - however its about the legwork I had to put in, with Newegg compared to Amazon when those things turn up that upsets me.

 

In the end Newegg isn't bad, just not as good as Amazon.  My personal opinion about Amazon however makes sure I rarely if ever give Jeff Bezos my money.  Id rather give it to Newegg.

[Lady Fitzgerald]

2 hours ago, Tristerin said:

My experience, in the USA, Amazon has a much better returns policy with far less hassle than Newegg.  Newegg fights returns whereas Amazon seemingly never does.  

 

I shop Newegg VERY often however, and in the end I haven't had an issue that wasn't rectified in my favor - however its about the legwork I had to put in, with Newegg compared to Amazon when those things turn up that upsets me.

 

In the end Newegg isn't bad, just not as good as Amazon.  My personal opinion about Amazon however makes sure I rarely if ever give Jeff Bezos my money.  Id rather give it to Newegg.

Except for the fact I've never had any problems doing returns with Newegg (then again, I've rarely had a need to do a return with Newegg), I agree with what you said. Back before I started boycotting Amazon for everything except e-books, I frequently had to return items that arrived damaged or broken due to Amazon's unbelievably poor packaging. The final straws for me were Amazon's insistence on using their grossly incompetent delivery company and their inept customer "service" agents.

[Alan G]

In over ten years of building PCs I have only had to do one return (maybe I'm lucky) and that was for a noisy CPU cooler.  I've ordered from both Amazon and Newegg without any issues at all.  I do like to support Newegg as much as possible because of behemoth Amazon's size.

[Tristerin]

3 minutes ago, Lady Fitzgerald said:

Except for the fact I've never had any problems doing returns with Newegg (then again, I've rarely had a need to do a return with Newegg), I agree with what you said. Back before I started boycotting Amazon for everything except e-books, I frequently had to return items that arrived damaged or broken due to Amazon's unbelievably poor packaging. The final straws for me were Amazon's insistence on using their grossly incompetent delivery company and their inept customer "service" agents.

Likely comes down to frequency of purchasing.  I do approx. 2 shipments (spanning various quantities of items) from Newegg a week.  Due to that frequency I experience a return about 4 times a year at minimum just glancing at that history.  Having to spend 30 minutes defending my position with Newegg gets old, fighting for a return label gets old.  I always win but its the point of being a hassle.  

 

My experience with Amazon - Oh you got something incorrect?  Here let me send you a label or would you rather keep the item and we refund you either way.

 

But, F Bezos so Ill keep going to Newegg even it if creates hassle for me in comparison.

[Mooshi]

3 hours ago, Beilish said:

Okay so I'm ordering an EVGA RTX 2070 Super but it will only be in stock on October 26th. After that, it's another 7-10 days of shipping to my country. On the other hand, I have that same GPU available on Newegg with 2-3 days shipping.

I heard bad things about their support and with something expensive like a GPU, I'd like to have Amazon's amazing support on my side. Someone told me that EVGA offers good customer support as well, so maybe it's not all bad?

Maybe I can just go for the third option which is to pick a different RTX 2070 Super...

 

What do you guys think?

Amazon's support used to be legendary, now it's just as garbage as any other company. During Prime Day, I had an order glitch where I paid for it and then everything was voided. Same credit card I use elsewhere with no issue.

 

Chat support said order was stored somewhere and I could get the same discounts if I reordered -- sales were over on those items by then. When we called in to ask about it, phone rep was basically chat rep lied and offered a pitty $10 gift card with the lost saving about $150. Declined and didn't renew my membership when it expired.

 

Companies don't really value you as an individual, my stance after that incident is buy whoever has the best price with shipping included.

[Lady Fitzgerald]

4 hours ago, Tristerin said:

Likely comes down to frequency of purchasing.  I do approx. 2 shipments (spanning various quantities of items) from Newegg a week.  Due to that frequency I experience a return about 4 times a year at minimum just glancing at that history.  Having to spend 30 minutes defending my position with Newegg gets old, fighting for a return label gets old.  I always win but its the point of being a hassle.  

 

My experience with Amazon - Oh you got something incorrect?  Here let me send you a label or would you rather keep the item and we refund you either way.

 

But, F Bezos so Ill keep going to Newegg even it if creates hassle for me in comparison.

Granted, I do not do as much business with Newegg as you do but I never had to spend more than five minutes to get a return approved.

 

Amazon will (or would; I haven't bought anything other than e-books for a few years) quickly approve returns due to breakage but much of the replacement merchandise would also arrive broken due to their lousy packaging. Complaints about the packaging would result in a response saying the complaint was forwarded to the responsible party (which promptly ignored them). I once ordered some light bulbs from them (they were a hard to find style that had been discontinued by Phillips). It took two replacement shipments to replace the ones broken in the original shipment because of the breakage in the replacements due to lousy packing. When the second replacement shipement arrived, I just asked for a refund on the broken bulbs in that shipment.

[Lady Fitzgerald]

3 hours ago, Mooshi said:

...buy whoever has the best price with shipping included.

I totally agree. And my experience was, more often than not, it wasn't Amazon. And this doesn't take into consideration that customer service from vendors other than Amazon was usually much better.

[dizmo]

I'd go with Amazon. I've had nothing but problems with NewEgg.

[SaviorSix]

I've had great experiences with both.

[DemonicTaco]

I've bought 3 computers worth of parts from Newegg and have NEVER had an issue.

 

One motherboard I had shorted out, probably because of how I was handling it. But I contacted the motherboard manufacturer and they replaced it. Oftentimes you can go to the manufacturer website and get support from them. As long as you have your receipt you'll more than likely be good to go from either newegg or the part manufacturer.

[Mick Naughty]

Never had bad products so I can’t say. I buy from both. Prefer Newegg over amazon normally for pc parts. But it’s the exact same as both have vendors on their site. 

[BTGbullseye]

I've bought mostly from Newegg, but a few from Amazon... Never had to deal with the Amazon return process, (thank God) but Newegg's is painless. Usually it's less than 3 minutes from the start of the process to having a return label. (even if it's day 60 of a 60 day return policy)