Jump to content

Lots of dead pixels on newish monitor

dave3818

Hi, I bought a Samsung curved monitor for my PC around half a year ago, I love it, but there are around 35 clearly visible dead pixels and it gets ridiculously hot where the power button is on the back, almost too hot to touch(reminds me of my old HTC One M7 :P). Anyone else had problems with Samsung monitors? Won't be buying from them again...

Link to comment
Share on other sites

Link to post
Share on other sites

My dad bought some 200-ish euro panel and after about 3 days he had a horizontal row of dead pixels (count up with me, that's 1920 dead pixels so far), a vertical line of sub pixels (1080 sub pixels).. and some sub pixels where these two lines met, so in total I would say around 1920 dead pixels and roughly 1100 sub pixels. Thankfully the store replaced the monitor and didn't have any issues with the new panel.

 

Normally Samsung is seen as one of the better brands in terms of panels and they make (seemingly) panels for most brands out there (including, but not limited to iPhones and Iiyama IPS panels), so of course they are bound to have an issue here and there... But this sort of stuff still shouldn't happen.

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards workhttps://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

Link to comment
Share on other sites

Link to post
Share on other sites

Most warranties are pretty stingy on their coverage of dead pixels, but I would imagine that 35 of them would be more than enough for any policy.  Considering it's only about half a year old, has tons of dead pixels, and gets super hot (neither of which are normal things) I think you should be able to RMA

Solve your own audio issues  |  First Steps with RPi 3  |  Humidity & Condensation  |  Sleep & Hibernation  |  Overclocking RAM  |  Making Backups  |  Displays  |  4K / 8K / 16K / etc.  |  Do I need 80+ Platinum?

If you can read this you're using the wrong theme.  You can change it at the bottom.

Link to comment
Share on other sites

Link to post
Share on other sites

You do realise Samsung is the second largest display manufacturer in the world right, second only to LG. Not buying Samsung displays is harder than you'd think, even if the brand on the monitor isn't Samsung, there's a fairly high chance the panel was still made by Samsung.

 

One bad experience doesn't justify boycotting a brand for everything else. 

 

Still, check to see if you can RMA the monitor. Most manufacturers are pretty strict with dead pixels, requiring them to be in the centre of the screen or having a certain spacing between them, but 35 is a lot, so most warranties should cover it. 

Link to comment
Share on other sites

Link to post
Share on other sites

14 minutes ago, Ryan_Vickers said:

Most warranties are pretty stingy on their coverage of dead pixels, but I would imagine that 35 of them would be more than enough for any policy.  Considering it's only about half a year old, has tons of dead pixels, and gets super hot (neither of which are normal things) I think you should be able to RMA

I'm more baffled as to why the OP wouldn't do something sooner.  For me, personally, don't look for dead pixels because if I can't see them from normal viewing, then I'm ignorant to them and they might as well not exist.  35 on the other hand I'd be all 'This goes back in the box RIGHT NOW.'

Link to comment
Share on other sites

Link to post
Share on other sites

That's a LOT of dead pixels, are you sure they aren't just stuck pixels?

 

Here's some stuff to try if you haven't already:-

 

https://www.aurelitec.com/pixelhealer/windows/download/

https://www.aurelitec.com/injuredpixels/windows/download/

 

Then if they're still stuck or they are actually dead, then contact them for RMA for sure.

 

Please quote my post, or put @paddy-stone if you want me to respond to you.

Spoiler
  • PCs:- 
  • Main PC build  https://uk.pcpartpicker.com/list/2K6Q7X
  • ASUS x53e  - i7 2670QM / Sony BD writer x8 / Win 10, Elemetary OS, Ubuntu/ Samsung 830 SSD
  • Lenovo G50 - 8Gb RAM - Samsung 860 Evo 250GB SSD - DVD writer
  •  
  • Displays:-
  • Philips 55 OLED 754 model
  • Panasonic 55" 4k TV
  • LG 29" Ultrawide
  • Philips 24" 1080p monitor as backup
  •  
  • Storage/NAS/Servers:-
  • ESXI/test build  https://uk.pcpartpicker.com/list/4wyR9G
  • Main Server https://uk.pcpartpicker.com/list/3Qftyk
  • Backup server - HP Proliant Gen 8 4 bay NAS running FreeNAS ZFS striped 3x3TiB WD reds
  • HP ProLiant G6 Server SE316M1 Twin Hex Core Intel Xeon E5645 2.40GHz 48GB RAM
  •  
  • Gaming/Tablets etc:-
  • Xbox One S 500GB + 2TB HDD
  • PS4
  • Nvidia Shield TV
  • Xiaomi/Pocafone F2 pro 8GB/256GB
  • Xiaomi Redmi Note 4

 

  • Unused Hardware currently :-
  • 4670K MSI mobo 16GB ram
  • i7 6700K  b250 mobo
  • Zotac GTX 1060 6GB Amp! edition
  • Zotac GTX 1050 mini

 

 

Link to comment
Share on other sites

Link to post
Share on other sites

35 is more than enough RMA. Just do it when it is still under warranty.

PC: AMD Ryzen 9 5900X, Gigabyte GeForce RTX 4090 OC 24G, X570 AORUS Elite WIFI Motherboard, HyperX FURY 32GB DDR4-3200 RGB RAM, Creative Sound Blaster AE-9 Sound Card, Samsung 970 Evo Plus M.2 SATA 500GB, ADATA XPG SX8200 Pro M.2 SATA 2TB, Asus HyperX Fury RGB SSD 960GB, Seagate Barracuda 7200RPM 3.5 HDD 2TB, Cooler Master MASTERLIQUID ML240R ARGB, Cooler Master MASTERFAN MF120R ARGB, Cooler Master ELV8 Graphics Card Holder ARGB, Asus ROG Strix 1000G PSU, Lian Li LANCOOL II MESH RGB Case, Windows 11 Pro (22H2).


Laptop: Asus Vivobook "A Bathing Ape" - ASUS Vivobook S 15 OLED BAPE Edition: Intel i9-13900H, 16 GB RAM, 15.6" 2.8K 120hz OLED | Apple MacBook Pro 14" 2023: M2 Pro, 16 GB RAM, NVMe 512 GB | Asus VivoBook 15 OLED: Intel® Core™ i3-1125G4, Intel UHD, 8 GB RAM, Micron NVMe 512 GB | Illegear Z5 SKYLAKE: Intel Core i7-6700HQ, Nvidia Geforce GTX 970M, 16 GB RAM, ADATA SU800 M.2 SATA 512GB.

 

Monitor: Samsung Odyssey OLED G9 49" 5120x1440 240hz QD-OLED HDR, LG OLED Flex 42LX3QPSA 41.5" 3840x2160 bendable 120hz WOLED, AOC 24G2SP 24" 1920x1080 165hz SDR, LG UltraGear Gaming Monitor 34" 34GN850 3440x1440 144hz (160hz OC) NanoIPS HDR, LG Ultrawide Gaming Monitor 34" 34UC79G 2560x1080 144hz IPS SDR, LG 24MK600 24" 1920x1080 75hz Freesync IPS SDR, BenQ EW2440ZH 24" 1920x1080 75hz VA SDR.


Input Device: Asus ROG Azoth Wireless Mechanical KeyboardAsus ROG Chakram X Origin Wireless MouseLogitech G913 Lightspeed Wireless RGB Mechanical Gaming Keyboard, Logitech G502X Wireless Mouse, Logitech G903 Lightspeed HERO Wireless Gaming Mouse, Logitech Pro X, Logitech MX Keys, Logitech MX Master 3, XBOX Wireless Controller Covert Forces Edition, Corsair K70 RAPIDFIRE Mechanical Gaming Keyboard, Corsair Dark Core RGB Pro SE Wireless Gaming Mouse, Logitech MK850 Wireless Keyboard & Mouse Combos.


Entertainment: LG 55" C9 OLED HDR Smart UHD TV with AI ThinQ®, 65" Samsung AU7000 4K UHD Smart TV, SONOS Beam (Gen 2) Dolby Atmos Soundbar, SONOS Sub Mini, SONOS Era 100 x2, SONOS Era 300 Dolby Atmos, Logitech G560 2.1 USB & Bluetooth Speaker, Logitech Z625 2.1 THX Speaker, Edifier M1370BT 2.1 Bluetooth Speaker, LG SK9Y 5.1.2 channel Dolby Atmos, Hi-Res Audio SoundBar, Sony MDR-Z1R, Bang & Olufsen Beoplay EX, Sony WF-1000XM5, Sony WH-1000XM5, Sony WH-1000XM4, Apple AirPods Pro, Samsung Galaxy Buds2, Nvidia Shield TV Pro (2019 edition), Apple TV 4K (2017 & 2021 Edition), Chromecast with Google TV, Sony UBP-X700 UltraHD Blu-ray, Panasonic DMP-UB400 UltraHD Blu-ray.

 

Mobile & Smart Watch: Apple iPhone 15 Pro Max (Natural Titanium), Apple Watch Series 8 Stainless Steel with Milanese Loop (Graphite).

 

Others Gadgets: Asus SBW-06D2X-U Blu-ray RW Drive, 70 TB Ext. HDD, j5create JVCU100 USB HD Webcam with 360° rotation, ZTE UONU F620, Maxis Fibre WiFi 6 Router, Fantech MPR800 Soft Cloth RGB Gaming Mousepad, Fantech Headset Headphone Stand AC3001S RGB Lighting Base Tower, Infiniteracer RGB Gaming Chair

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×