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Enermax 360 mm TR4 leaked onto (2) gtx 1080tis

as the title states, my afternoon was ruined. please tell me Enermax will replace these parts. I haven't found much online. I sent in a support ticket today, should probably get a response tomorrow. I should clarify I didn't know it was leaking until after I saw a spark and puff of smoke. what is at risk of being broken here?  my first assumption is GPus and processor. should I be worried about ram, mobo, and m.2 SSD? 

 

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Block_Dripping .jpg

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Unplug them then dry them in well vented area. I don't know what is in your loop (as far as I know it could be Lime Koolaid) but if they have not died, dry them and possibly use a little 99/91 isopropyl alcohol to wash the residue off PCB. I don't know about the new cards though. Good Luck.

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Most warranties only cover replacement of the faulty unit itself.

In an honest world it might be different but in the world we live in people would abuse it and just throw in broken parts and expect them to be replaced.

If you're interested in a product please download and read the manual first.

Don't forget to tag or quote in your reply if you want me to know you've answered or have another question.

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10 minutes ago, Lil Bee said:

 

You can see a tear down here, dunno if they'll replace the 1080s. I guess your O-ring wasn't tight enough or has some defect with it?
 

 

I edit my posts a lot, Twitter is @LordStreetguru just don't ask PC questions there mostly...
 

Spoiler

 

What is your budget/country for your new PC?

 

what monitor resolution/refresh rate?

 

What games or other software do you need to run?

 

 

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4 minutes ago, Win7Guy said:

Unplug them then dry them in well vented area. I don't know what is in your loop (as far as I know it could be Lime Koolaid) but if they have not died, dry them and possibly use a little 99/91 isopropyl alcohol to wash the residue off PCB. I don't know about the new cards though. Good Luck.

You should do that but i would also let the motherboard dry out just in case. was it on when it happened and did it suddenly shut off?

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18 minutes ago, Win7Guy said:

Unplug them then dry them in well vented area. I don't know what is in your loop (as far as I know it could be Lime Koolaid) but if they have not died, dry them and possibly use a little 99/91 isopropyl alcohol to wash the residue off PCB. I don't know about the new cards though. Good Luck.

this is an aoi, so I don't know what's in it either. I found what made the spark.... hopefully the damage from a faulty product.. otherwise I just threw $1000 away.  

20180305_230531.jpg

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15 minutes ago, unkn0wn1 said:

You should do that but i would also let the motherboard dry out just in case. was it on when it happened and did it suddenly shut off?

no it didn't shut off from what I could tell. I didn't even have the HDMI plugged in to know what was going on in the bios. after I saw the spark I did see that all of the leds were still lit from all components, then I yanked the power cable out of the wall.  the only damage I can find is on the top gpu. 

20180305_230531.jpg

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5 minutes ago, Lil Bee said:

this is an aoi, so I don't know what's in it either.

It's the same as any other water cooler, just distilled water with some additives to prevent growth/corrosion.

I edit my posts a lot, Twitter is @LordStreetguru just don't ask PC questions there mostly...
 

Spoiler

 

What is your budget/country for your new PC?

 

what monitor resolution/refresh rate?

 

What games or other software do you need to run?

 

 

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This is exactly the reason why my motherboard is upside down. GPU on top CPU on bottom.

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32 minutes ago, keskparane said:

Most warranties only cover replacement of the faulty unit itself.

Corsair and EVGA have an unwritten but active policy of replacing other parts on a case by case basis, although it is rare for them to deny a claim if their product is clearly at fault from what I have seen, so it is not unheard of for AIO makers to cover damage caused by faulty hardware. That said, not all companies have this policy and I do not know Enermax's and that is one reason I recommend that if they are going to use an AIO they make sure it is from a company that does have a compensation system in place.

The Potato Box:

AMD 3950X

EVGA K|NGP|N 2080Ti

64gb 3200 CL16 RAM

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12 minutes ago, Amaranth said:

Corsair and EVGA have an unwritten but active policy of replacing other parts on a case by case basis, although it is rare for them to deny a

Enermax is the only company making proper threadripper AIOs.

I edit my posts a lot, Twitter is @LordStreetguru just don't ask PC questions there mostly...
 

Spoiler

 

What is your budget/country for your new PC?

 

what monitor resolution/refresh rate?

 

What games or other software do you need to run?

 

 

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Looking at Enermax warranty website it does appear your hardware that was damage might also be covered. As they have a couple clauses in there stating they are not responsible for damage to other components in the event of improper use, etc...

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You won't be able to power that card back up safely with how fucked the power section of the PCB is.  I'd take it off your hands for cheap since I could probably clean it up with my rework station :P

Workstation: 9900KF @ 4.9Ghz || Gigabyte Z390 Aorus Master || Gigabyte Gaming G1 1080Ti || G.Skill DDR4-3800 @ 3600 4x8GB || Corsair AX1500i || 11 gallon whole-house loop.

LANRig/GuestGamingBox: 9900 nonK || ASRock Z390 Taichi Ultimate || EVGA Titan X (Maxwell) || Corsair SF600 || CPU+GPU watercooled 280 rad push only.

Server Router (Untangle): 8350K @ 4.7Ghz || ASRock Z370 ITX || 2x8GB || PicoPSU 250W, running on AX1200i from Server Storage || 11 gallon whole-house loop.

Server Compute: E5-2696v4 || Asus X99 mATX WS || LSI 9280i + Adaptec + Intel Expander || 5x10TB Seagate Enterprise Raid 6, 4x8TB Seagate Archive Backup, Corsair AX1200i (drives)  || 11 gallon whole-house loop.

Laptop: HP Elitebook 840 G3 (Intel 8350U), Razer Blade Stealth 13" 2017 (Intel 8550U)

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1 minute ago, AnonymousGuy said:

You won't be able to power that card back up safely with how fucked the power section of the PCB is.  I'd take it off your hands for cheap since I could probably clean it up with my rework station :P

Chances are he will need it. Enermax will probably have him send it in with the AIO.

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the psu might have turned off when it detected the short, so you might still have a chance

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