This is how good Corsair's Customer support is LOL

[pete_agreatguy]

How bad of a response can you get ...

 

Quote

 

Dear Sir / Madam,

I am trying to find out which screws fit the following holes on the 750D case hard drive bay and hard drive cage as I need to fix my hard drives to the tray and the tray to the hard drive cage in order to help reduce vibration noise:

 

 

and ...

 

 

Thank you in advance for your aid

 

Corsair's Customer Support Response:
 

Quote

 

Hi Peter,

We don't have a specific screw for just that what we have would be the set http://www.corsair.com/en-eu/accessory-kit-730t-750d-760t-780t here is the link and the screw your looking for would be included.

Thank you

 

They design a case and then don't have a clue what they have designed.

[Ashleyyyy]

that was probably an automatic response. send by a robot. almost all big company have that.

 

just call them, that should work.

[79wjd]

He's not wrong, there isn't an HDD specific screw. There is a set of screws that is used for HDDs, ODDs, and basically everything that's not a fan/motherboard. 

[pete_agreatguy]

Well, I've worked out that the normal "HDD/ODD" screws are used to fit the hard drive to the hdd tray; however I am struggling to work out which screw fixes the hdd tray to the hdd cage. If anyone knows, please do @ me.

[kelvinhall05]

I think they like to screw around with people.

[Master Disaster]

You think the customer support staff know every screw that fits every case they make?

[79wjd]

7 minutes ago, pete_agreatguy said:

Well, I've worked out that the normal "HDD/ODD" screws are used to fit the hard drive to the hdd tray; however I am struggling to work out which screw fixes the hdd tray to the hdd cage. If anyone knows, please do @ me.

Probably the same screw. Just look at the pile of screws and try them. There's no harm in trying.

[MVPernula]

6 minutes ago, kelvinhall05 said:

I think they like to screw around with people.

[pete_agreatguy]

8 minutes ago, Master Disaster said:

You think the customer support staff know every screw that fits every case they make?

Aircraft manufactures know it for aircraft. So why not the same standard for a computer cas?. Why design a computer case and not make sure the components all fit together as they should? You wouldn't stick a cheap PSU in an overclocked build

[79wjd]

2 minutes ago, pete_agreatguy said:

Aircraft manufactures know it for aircraft. So why not the same standard for a computer cas?. Why design a computer case and not make sure the components all fit together as they should? You wouldn't stick a cheap PSU in an overclocked build

Are you seriously comparing a plane to a computer case.....

 

Also, all the parts do fit together. You just failed kindergarten and can't put the round screw in the round hole.

[pete_agreatguy]

Just now, djdwosk97 said:

Are you seriously comparing a plane to a computer case.....

 

Also, all the parts do fit together. You just failed kindergarten and can't put the round screw in the round hole.

In terms of consumer support, yes.

[Master Disaster]

36 minutes ago, djdwosk97 said:

Are you seriously comparing a plane to a computer case.....

 

Also, all the parts do fit together. You just failed kindergarten and can't put the round screw in the round hole.

In the picture its very clear the trays have a quick release system, if you ask me OP is trying to screw something in that just shouldn't be screwed in at all. It would defeat the purpose of quick release if you had to remove the entire cage to unscrew the tray so you could then use the quick release system.

 

Also on second glance it appears the hole you're trying to screw into is there so 2.5" SSDs will fit in the same tray as a 3.5" drive. The reason he can't get anything to fit is because there's no thread behind the hole for the screw to grip to.

 

38 minutes ago, pete_agreatguy said:

Aircraft manufactures know it for aircraft. So why not the same standard for a computer cas?. Why design a computer case and not make sure the components all fit together as they should? You wouldn't stick a cheap PSU in an overclocked build

Errr no, Aeroplane ENGINEERS will know which screws fit what for their specific part of the plane but suggesting that any one person would know every single screw on an Aeroplane is worse than trying to screw in a quick release hard drive tray. Besides that why would an Aeroplane manufacturer have a customer support department?

[79wjd]

6 minutes ago, Master Disaster said:

In the picture its very clear the trays have a quick release system, if you ask me OP is trying to screw something in that just shouldn't be screwed in at all. It would defeat the purpose of quick release if you had to remove the entire cage to unscrew the tray so you could then use the quick release system.

 

Errr no, Aeroplane ENGINEERS will know which screws fit what for their specific part of the plane but suggesting that any one person would know every single screw on an Aeroplane is worse than trying to screw in a quick release hard drive tray. Besides that why would an Aeroplane manufacturer have a customer support department?

I didn't pay much attention to the pictures, but you're right. 

 

Airplane manufacturers definitely do have support departments. They still need to support maintenance engineers of airlines/individuals.

[Drak3]

There are no screws for that, because the sled isn't supposed to be screwed to the cage. Using the HDD as reference, the holes on the sled and cage don't line up. Doesn't matter, the third hole on the sled is justanother point to screw some (likely older) HDDs to the sled.

[pete_agreatguy]

46 minutes ago, Master Disaster said:

In the picture its very clear the trays have a quick release system, if you ask me OP is trying to screw something in that just shouldn't be screwed in at all. It would defeat the purpose of quick release if you had to remove the entire cage to unscrew the tray so you could then use the quick release system.

I am wanting to screw the hard drives in to reduce vibration noise. In the manual for the case, there are diagrams indicating you can do so. The holes lineup perfectly.

46 minutes ago, Master Disaster said:

 

Also on second glance it appears the hole you're trying to screw into is there so 2.5" SSDs will fit in the same tray as a 3.5" drive. The reason he can't get anything to fit is because there's no thread behind the hole for the screw to grip to.

The SSDs screw in from the bottom on the trays

46 minutes ago, Master Disaster said:

 

Errr no, Aeroplane ENGINEERS will know which screws fit what for their specific part of the plane but suggesting that any one person would know every single screw on an Aeroplane is worse than trying to screw in a quick release hard drive tray. Besides that why would an Aeroplane manufacturer have a customer support department?

Aircraft engineers refer to datasheets which list which screw or rivet is required where in detail.

[pete_agreatguy]

Hi all,

 

I've managed to get somewhere after a lot of trial and error and reading up.

 

I used the standard HDD/ODD screws from the kit included with the case to secure the mechanical drives to the hdd trays.

 

I've used the HDD tray screws as indicated in the case manual to secure the trays to the hdd cage. They look like the bottom middle bagged screws in this image.

 

See the following post: http://forum.corsair.com/v3/showthread.php?t=154066