Windows 10 Support Staff Downloading .zip files??
Microsoft does have chat and phone support and they do use remote desktop-ing.
Now, I want to say that they use Microsoft Windows 10 Quick Assist feature and Remote Assistance on older versions of Windows, but this is Microsoft we are talking about! So they use LogMeIn Rescue Enterprise (last I check, I don't know if they continue to use this). I mean, why would a company like Microsoft use their own tool that a nice team put a lot of work and effort, and lots of money was spent on it. What is this silly thinking. Big corp problems. The one I work for, uses tools that does many thing you can already in Windows, which I already worked with in the past. Go figure.
To be safe, it is best to use the help app in Windows 10 to get chat. Like this you know you won't fall into a false website.
I am surprise that the guy uses Nirsoft ProductKey.. I wonder if they hire interns for managing support, and as a result is not using the proper internal tools. But, Nirsoft ProductKey is a legit tool. It looks like shit because, if I am not mistaken, it is done in Visual Basic, at least sure looks like. Now, the mistake from the guy on Microsoft support, is that this tool doesn't fully support Windows 10. On some license type it doesn't work.
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