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Very impressed with WD RMA

thebennyboy
By thebennyboy
in Storage Devices
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Had to RMA two DOA WD Blacks and the turnaround was insane, they received them yesterday and replacements were sent out today. Safe to say i'll be buying WD exclusively from now on.

 

wd.png


Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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Nice :)

Thankfully have never had to do an RMA with WD, but their products are quality so I often prefer them over Seagate (even though I had Seagate in the past and never had any bad experiences with them. Like both, prefer WD most of the time)

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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Yeah, I had the same experience when my one of my Red drives came DOA a few years back. WD's service is really nice.

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And here i am sitting here with two clicking seagate drives

 

damn it

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Bad news, one of the replacement drives is reporting bad sectors. :(

 

Not happy about having pay to return yet another bad drive. Can i get WD to send me a pre-paid label?

 

R.I.P 3 day old RMA replacement drive. This was done after a 30 minute surface test. :(

 

rmadrive.png

Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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-snip-

 

I see you lost the hard drive lottery (Yeah, they are DOA at times).

 

I would contact WD support and they should get you a prepaid label? I've never had the replacement drive die so I'm not sure how that customer service experience is.

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~snip~

 

Hey there thebennyboy,
 
Thanks for the kind words and I'm really sorry to hear about the DOA drive. I'd contact our live support and get a proper replacement for that. Here are our live support contacts: http://products.wdc.com/support/kb.ashx?id=BvwI0q :)
Feel free to post back if you have any other questions or concerns!
 
Captain_WD.

If this helped you, like and choose it as best answer - you might help someone else with the same issue. ^_^
WDC Representative, http://www.wdc.com/ 

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Hey there thebennyboy,
 
Thanks for the kind words and I'm really sorry to hear about the DOA drive. I'd contact our live support and get a proper replacement for that. Here are our live support contacts: http://products.wdc.com/support/kb.ashx?id=BvwI0q :)
Feel free to post back if you have any other questions or concerns!
 
Captain_WD.

 

 

Over 24 hours later and still not had a reply from customer services who supposedly escalated my case.

Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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Tempted to just initiate an Advance RMA and just foot the bill for postage, really can't be doing with slow CS. Especially on expensive drives such as the WD Blacks! Shame this is happening after such a positive first RMA experience!

Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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Just got off the phone with WD, the rep promised to chase it up. He said there was a special procedure which is meant to be used when a customer receives a faulty replacement drive. He said he could try to speed it up but couldn't promise anything.

 

Was quite hard to understand the CS rep as the line wasn't good at all.

Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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~snip~

 

I'm sorry to hear about the trouble with the RMA procedure of your drive. You should be receiving updates soon and your drive should arrive sooner rather than later. If you have troubles or there's more delay contact our live support again and post here. :)
 
Captain_WD.

If this helped you, like and choose it as best answer - you might help someone else with the same issue. ^_^
WDC Representative, http://www.wdc.com/ 

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48 hours now and no reply from CS. Starting to regret my purchase.  :(

 

All i want is a pre-paid label to return the drive and for a new drive to be sent out.

 

24 hours ago the WD twitter apparently forwarded my case to a "specialist", that seemed to be fruitless.

 

Any way you can help @Captain_WD

 

I did ring again and basically got told the same thing, "we'll try to expedite your request but no guarantees".

Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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~snip~

 

 I will see if I can help in any way :) 

If this helped you, like and choose it as best answer - you might help someone else with the same issue. ^_^
WDC Representative, http://www.wdc.com/ 

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 I will see if I can help in any way :)

 

Will you need any details from me? There is an open case.

Case: Phanteks Enthoo Pro | PSU: Enermax Revolution87+ 850W | Motherboard: MSI Z97 MPOWER MAX AC | GPU 1: MSI R9 290X Lightning | CPU: Intel Core i7 4790k | SSD: Samsung SM951 128GB M.2 | HDDs: 2x 3TB WD Black (RAID1) | CPU Cooler: Silverstone Heligon HE01 | RAM: 4 x 4GB Team Group 1600Mhz

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~snip~

 

@thebennyboy could you send me your details on a PM so I can see what I can do :) Location and case number should be enough for me to see the progress of your case. Apologies again for the delay. 
 
Captain_WD.

If this helped you, like and choose it as best answer - you might help someone else with the same issue. ^_^
WDC Representative, http://www.wdc.com/ 

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