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Background keeps going black.

jimenezarmando37
By jimenezarmando37
in Troubleshooting
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Posted

After having someone from technical support control my screen to help me diagnose a problem in my computer, my wallpaper went black and when I change it back, after a while goes back to black (my wallpaper was not the problem i was originally trying to fix). Can someone please help me, this thing is very annoying.

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Is all of Explorer.exe failing on your desktop? Screen black, no task bar, no Start Menu? If so, then it's a driver issue or that remote user did something they shouldn't have.

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Do you mean it goes to sleep? Are you not moving the mouse for a few minutes?

 

LOL I swear if it's this...

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After having someone take over my screen to help me diagnose a problem in my computer, my background went black and when I change it back, after a while goes back to black. Can someone please help me, this thing is very annoying.

Is your copy of Windows activated? Mine did that before I activated it.

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After having someone take over my screen to help me diagnose a problem in my computer, my background went black and when I change it back, after a while goes back to black. Can someone please help me, this thing is very annoying.

lol we can't help you if you don't respond

PC SPECS: Athlon 860k, MSI 380 4GB, 8GB memory, 1TB HDD, Fractal Design Core 1000

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Posted
  • Author

Is all of Explorer.exe failing on your desktop? Screen black, no task bar, no Start Menu? If so, then it's a driver issue or that remote user did something they shouldn't have.

Everything is working, it's just my wallpaper
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Do you mean it goes to sleep? Are you not moving the mouse for a few minutes?

No I'm talking about the background.

After having someone take over my screen to help me diagnose a problem in my computer, my background went black and when I change it back, after a while goes back to black. Can someone please help me, this thing is very annoying.

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  • 4 weeks later...
Posted

explorer.exe crashing, happens every now and then for me too, Windows 8 Pro licence as well as now upgraded to Windows 10 Pro.

Never found a fix, but you could find more info by searching the event log start > run > eventevr

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You could try refreshing windows (the option that doesn't affect your files)

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Is it possible that the remote client still has access to his computer?

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