my experience with apple support

[Guest Johnny5g]

so i had some issues with my iPad (long story). i called apple support. i did have my worries. this would decide if i would continue being an apple fan boy......... to make a long story short, they did better than i expected. the man didn't seam too technical but his way of fixing it worked. all of my data was deleted but i could reinstall my apps books and songs. on a scale of 1 to 10 i give it a 7.5. there are more pros to talk about but i bet you don't want to know about the cons rather than the pros.. so was it worth it? i would say yes. thanks!

 

 

 

http://linustechtips.com/main/topic/429214-urgent-i-cant-get-into-my-ipad/ the iPad issue.

[amp88]

A non-technical person reset your device and permanently deleted your data. I'm not saying there was definitely another option, but perhaps escalating it up the chain (from someone who didn't seem "too technical" to someone who did seem a bit more technical) would have resulted in a slightly better outcome.

You rate that a 7.5/10?

[Guest Johnny5g]

A non-technical person reset your device and permanently deleted your data. I'm not saying there was definitely another option, but perhaps escalating it up the chain (from someone who didn't seem "too technical" to someone who did seem a bit more technical) would have resulted in a slightly better outcome.

You rate that a 7.5/10?

yes because it worked and there was a lot of pros to doing this like the guy gave me an exception and let me have support even though i shouldn't have.

[BrandonTheCat]

*Sigh* Apples "Technical" support is literally a guy at a computer googling things for you. 

 

Next time plug into itunes or take it to an apple store. 

 

Also I agree with @amp88 .  He told you to just erase your phone. Not very 'technical' there. At most, he was probably thinking "Oh the easy way out of this is to just reset the device" 

7.5/10? I would be pissed of. 0/10.

 

Edit: Dont take it to the apple store, they would probably erase it as well lol

[PowerPigeon]

Apple iDevice support does often end in a device restore, but that's because of what they are trying to accomplish in my opinion. They know that many of their iDevice users are not very technically inclined and trying to explain how to try every possible option would take forever. That's why a restore is often what happens, because it's fastest and easiest for both the support person and the customer and most times no data is lost as iCloud backups are automatic.

[Analog]

A friend of mine had to change the battery of his MacPro. Apple charged 300 Euros and took almost 3 weeks to do it.... Enough said! 

 

I have also heard of people who go in with a broken HDD and get ripped off for 150-200 Euros for the repair and wait almost 2 weeks.... 

[GamerDude]

Bah, that's rather meh......wanna talk about good support? My recent experience with AKG has made me a full blown AKG fanboy. It started when the right side of my K812 went dead, it isn't a cheap can, it's AKG's TOTL can actually and cost a fair bit. Now, I was expecting AKG to charge me 500-700USD to replace the dead driver. Was told by the local distributor that my can had to be shipped to AKG in Austria for assessment. I believe mine was off warranty so I wasn't looking forward to paying for the replacement driver. Admittedly, it took a while (about 6 weeks), but when the local distributor got back to me, I was most pleasantly surprised. AKG offered to replace the spoiled K812 with a BRAND NEW unit! :wub: I had to pay for shipping cost which totaled about 50USD, and that was all! Now, that is awesome support and goodwill if you ask me!   They took out a brand new sealed K812 and gave the headphone and cable (fair since I gave them my can and cable as well) and am now an AKG fanboy.....waiting for an excuse to get a closed-back can from them soon.