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What to do?

Lays
By Lays
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I recently sold an H100i GTX to a guy on the forums, he asked if it had compatibility with AM3, which it does. (Clearly says on the website that it does as well)

 

I included EVERY accessory, and the manuals as well.   He can't figure out how to get it mounted, and apparently says to get it mounted he'd have to "remove a fan I need and adjust some wires which I really don't want to do."

He now wants a full refund and to return it to me, even though everything I sent him is in working condition AND has ALL accessories included, and is compatible with his CPU + board.

 

The only thing I messed up on was sending him an empty tube of thermal paste, I told him I'd send him a tube that actually has some in it, I didn't realize it was empty. (even though it doesn't even come with any in the first place)

 

 

 

What do I do?  (Also I am in no way trying to flame him or anything, I just want legitimate answers on what to do.)

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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If you think you did him right, then fine.  Its all about if you can sleep at night.

 

It sounds like he doesnt want to remove his current heatsink and fan.  Maybe he bit off more than he could chew.

Please spend as much time writing your question, as you want me to spend responding to it.  Take some time, and explain your issue, please!

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I recently sold an H100i GTX to a guy on the forums, he asked if it had compatibility with AM3, which it does. (Clearly says on the website that it does as well)

 

I included EVERY accessory, and the manuals as well.   He can't figure out how to get it mounted, and apparently says to get it mounted he'd have to "remove a fan I need and adjust some wires which I really don't want to do."

He now wants a full refund and to return it to me, even though everything I sent him is in working condition AND has ALL accessories included, and is compatible with his CPU + board.

 

The only thing I messed up on was sending him an empty tube of thermal paste, I told him I'd send him a tube that actually has some in it, I didn't realize it was empty. (even though it doesn't even come with any in the first place)

 

 

 

What do I do?  (Also I am in no way trying to flame him or anything, I just want legitimate answers on what to do.)

User error. Why should you accept a return of something that was sold and is fully operational because he doesn't know how to install it. Roflmao

 

 

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Tell him it works and he should look up how to mount it

3 tips to have a good time on the LTT forums | 1. When you reply to someone please quote them | 2. Please follow your threads | 3. Follow the C.o.C 

If you follow these 3 tips you should have a blast.

i'm rather proud of this for some reason. http://imgur.com/6ttS5XZ

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User error. Why should you accept a return of something that was sold and is fully operational because he doesn't know how to install it. Roflmao

 

Tell him to sell it, there's nothing wrong with what you sold him, he got exactly what he wanted and its in working condition. 

It's not your fault he doesn't know what the fuck he's doing.

 

You don't want to make the person pissed, cause then they might start a PayPal refund.

Main Gaming PC (new): HP Omen 30L || i9 10850K || RTX 3070 || 512GB WD Blue NVME || 2TB HDD, 4TB HDD, 8TB HDD ||  750W P2 ||  16GB HyperX Black DDR4

Main Gaming PC (old, still own) : Intel Core i7 7700K @5.0Ghz || GPU: GTX 1080 Seahawk EK X || Motherboard: Maximus VIII Impact || Case: Fractal Design Define Nano S || RAM : 32GB Corsair Vengeance LPX 

Cooling: EK XRES D5 100mm || Alphacool ST30 280mm w/ Vardars || Alphacool ST30 240mm w/ Vardars || Swiftech 3/8 x 1/2'' Lok-Seal Compressions || Swiftech EVGA Hydrocopper Block || Primochill Advanced LRT Orange || Distilled Water

Folding@Home Rig: 2x X5690s @4.6Ghz || GPUs: 2x Radeon HD 7990 || Motherboard: EVGA SR-2 || Case: Corsair 900D || RAM: 48GB Corsair Dominator GT 2000Mhz CL9

Ethereum Mining Rig: Pentium G4400 || Gigabyte Z170X-UD5 TH || 2x GTX 1060s (Samsung & Hynix) 1x GTX 1070 (Micron), 2x RX480s BIOS modded (Samsung), 1x R9 290X 8GB, 1x GTX 1660 Super = ~ 195 Mh/s

Peripherals: 3x U2412M (5760x1200), 1x U3011 (2560x1600) || Logitech G710 (Cherry Blues) || Logitech G600 || Brainwavz HM5 with @Gofspar Mod 

Laptop: Dell XPS 15 || "Infinity Edge" 4K IPS Screen || i7 7700HQ || GTX 1050 || 16GB 2400Mhz RAM 

 

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He has no business building a computer if he doesn't want to "remove a fan I need and adjust some wires"...good riddance.

 

Poor judgment on his part.

Case: Corsair 4000D Airflow; Motherboard: MSI ZZ490 Gaming Edge; CPU: i7 10700K @ 5.1GHz; Cooler: Noctua NHD15S Chromax; RAM: Corsair LPX DDR4 32GB 3200MHz; Graphics Card: Asus RTX 3080 TUF; Power: EVGA SuperNova 750G2; Storage: 2 x Seagate Barracuda 1TB; Crucial M500 240GB & MX100 512GB; Keyboard: Logitech G710+; Mouse: Logitech G502; Headphones / Amp: HiFiMan Sundara / Mayflower Objective 2; Monitor: Asus VG27AQ

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You don't want to make the person pissed, cause then they might start a PayPal refund.

 

 

I can simply call up paypal and tell them that it's all compatible & in working order though, it's not like they can do anything if I have verified proof that it works on his parts.

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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I can simply call up paypal and tell them that it's all compatible & in working order though, it's not like they can do anything if I have verified proof that it works on his parts.

 

Usually PayPal sides with the buyer. It's messed up, but that's how it works.

Main Gaming PC (new): HP Omen 30L || i9 10850K || RTX 3070 || 512GB WD Blue NVME || 2TB HDD, 4TB HDD, 8TB HDD ||  750W P2 ||  16GB HyperX Black DDR4

Main Gaming PC (old, still own) : Intel Core i7 7700K @5.0Ghz || GPU: GTX 1080 Seahawk EK X || Motherboard: Maximus VIII Impact || Case: Fractal Design Define Nano S || RAM : 32GB Corsair Vengeance LPX 

Cooling: EK XRES D5 100mm || Alphacool ST30 280mm w/ Vardars || Alphacool ST30 240mm w/ Vardars || Swiftech 3/8 x 1/2'' Lok-Seal Compressions || Swiftech EVGA Hydrocopper Block || Primochill Advanced LRT Orange || Distilled Water

Folding@Home Rig: 2x X5690s @4.6Ghz || GPUs: 2x Radeon HD 7990 || Motherboard: EVGA SR-2 || Case: Corsair 900D || RAM: 48GB Corsair Dominator GT 2000Mhz CL9

Ethereum Mining Rig: Pentium G4400 || Gigabyte Z170X-UD5 TH || 2x GTX 1060s (Samsung & Hynix) 1x GTX 1070 (Micron), 2x RX480s BIOS modded (Samsung), 1x R9 290X 8GB, 1x GTX 1660 Super = ~ 195 Mh/s

Peripherals: 3x U2412M (5760x1200), 1x U3011 (2560x1600) || Logitech G710 (Cherry Blues) || Logitech G600 || Brainwavz HM5 with @Gofspar Mod 

Laptop: Dell XPS 15 || "Infinity Edge" 4K IPS Screen || i7 7700HQ || GTX 1050 || 16GB 2400Mhz RAM 

 

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Do you have any proof you sent everything?

 

He's claiming it didn't have an AMD backplate, but as far as I know AMD motherboards essentially have that built in don't they?

 

The fact that the part he said wasn't included doesn't exist would be enough wouldn't it?  I showed him a picture of everything included in the kit, the AMD hold down plate + all the standoffs, fans, etc.  There isn't an AMD backplate because it mounts like this:

 

iX2DZ.jpg

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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Offer to explain to him how to mount the thing over a skype call. Or assist him with mounting it, if he has a second computer.

i7 4790K || R9 290X + R9 290 || 16GB G.Skill TridentX 1866 || Gigabyte Z97MX Gaming 5 || Crucial MX100 256GB || WD Caviar Blue 1TB

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Tag him please. I have my popcorn ready.

 

You should tag him so we can try to help this scrub.

 

 

As I said in the OP, I don't want to point fingers or anything at him.  I'm just trying to figure out what I should do ya know?

 

I feel like none of his problems are actually my fault, except the thermal paste (which it doesn't come with anyways), and I already offered to send him a new tube of paste since I messed up.

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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Tag him please. I have my popcorn ready.

 

 

You should tag him so we can try to help this scrub.

 

Tag him 

Main Gaming PC (new): HP Omen 30L || i9 10850K || RTX 3070 || 512GB WD Blue NVME || 2TB HDD, 4TB HDD, 8TB HDD ||  750W P2 ||  16GB HyperX Black DDR4

Main Gaming PC (old, still own) : Intel Core i7 7700K @5.0Ghz || GPU: GTX 1080 Seahawk EK X || Motherboard: Maximus VIII Impact || Case: Fractal Design Define Nano S || RAM : 32GB Corsair Vengeance LPX 

Cooling: EK XRES D5 100mm || Alphacool ST30 280mm w/ Vardars || Alphacool ST30 240mm w/ Vardars || Swiftech 3/8 x 1/2'' Lok-Seal Compressions || Swiftech EVGA Hydrocopper Block || Primochill Advanced LRT Orange || Distilled Water

Folding@Home Rig: 2x X5690s @4.6Ghz || GPUs: 2x Radeon HD 7990 || Motherboard: EVGA SR-2 || Case: Corsair 900D || RAM: 48GB Corsair Dominator GT 2000Mhz CL9

Ethereum Mining Rig: Pentium G4400 || Gigabyte Z170X-UD5 TH || 2x GTX 1060s (Samsung & Hynix) 1x GTX 1070 (Micron), 2x RX480s BIOS modded (Samsung), 1x R9 290X 8GB, 1x GTX 1660 Super = ~ 195 Mh/s

Peripherals: 3x U2412M (5760x1200), 1x U3011 (2560x1600) || Logitech G710 (Cherry Blues) || Logitech G600 || Brainwavz HM5 with @Gofspar Mod 

Laptop: Dell XPS 15 || "Infinity Edge" 4K IPS Screen || i7 7700HQ || GTX 1050 || 16GB 2400Mhz RAM 

 

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I recently sold an H100i GTX to a guy on the forums, he asked if it had compatibility with AM3, which it does. (Clearly says on the website that it does as well)

 

I included EVERY accessory, and the manuals as well.   He can't figure out how to get it mounted, and apparently says to get it mounted he'd have to "remove a fan I need and adjust some wires which I really don't want to do."

He now wants a full refund and to return it to me, even though everything I sent him is in working condition AND has ALL accessories included, and is compatible with his CPU + board.

 

The only thing I messed up on was sending him an empty tube of thermal paste, I told him I'd send him a tube that actually has some in it, I didn't realize it was empty. (even though it doesn't even come with any in the first place)

 

 

 

What do I do?  (Also I am in no way trying to flame him or anything, I just want legitimate answers on what to do.)

You sold an item that wasnt broken and he knew what he was buying, theres no refund beacuse he bought the wrong item or beacuse he is too lazy to do stuff on his computer...

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OP

Hi Lays, If I were in your situation I would either do two things:

  1. Tell them "Too bad" since you included all of the parts. This is assuming they are out of the return period.
  2. Tell them they can return it, but not at full cost and they have to pay for return shipping. Your not a retailer, you shouldn't have to pay for others mistakes.

*Risky click of the day*

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@op

I didn't read the whole thread, but I want to drop this in here

http://www.ebay.com/itm/Asetek-Liquid-Cooler-AMD-Retention-Ring-Kit-/281611096917

Asetek sells mounting kits on their ebay page

This is for the normal asetek based coolers withe the retention teeth, but the backplate that comes with it will work. 

.

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@op

I didn't read the whole thread, but I want to drop this in here

http://www.ebay.com/itm/Asetek-Liquid-Cooler-AMD-Retention-Ring-Kit-/281611096917

Asetek sells mounting kits on their ebay page

This is for the normal asetek based coolers withe the retention teeth, but the backplate that comes with it will work. 

 

 

I messaged him back with full installation pictures, and instructions.

 

These are the pictures to be precise:

 

 

iX4uH.png

 

 

iX4vR.png

 

iX4wx.png

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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He's claiming it didn't have an AMD backplate, but as far as I know AMD motherboards essentially have that built in don't they?

 

The fact that the part he said wasn't included doesn't exist would be enough wouldn't it?  I showed him a picture of everything included in the kit, the AMD hold down plate + all the standoffs, fans, etc.  There isn't an AMD backplate because it mounts like this:

Then if it comes to proving that the buyer is an idiot you just need to verify that with Corsair and you should be good to go.

.

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