Do I just have a "lemon" of a video card?

[kiddsupreme]

So I have been trying to troubleshoot this issue for the last few days, and every time I think I have it solved, it eventually rears its head again. First a bit of background.

 

I recently upgraded from my 980 to a 980TI (EVGA GeForce GTX 980 Ti Superclocked+ ACX 2.0+, P/N: 06G-P4-4995-KR). I originally built my computer last August, and haven't had any issues for that whole time (for specifics on what is in the system, look at my sig). I originally have a 780TI, then the 980, and now the 980TI. When I first installed the card, it booted up without issue. Went to work, then came back home ready for some gaming action when I was presented with this:

 

 

https://youtu.be/Piph5A-S0w4

 

Needless to say, I had never seen anything like that before. I started to try and eliminate anything ancillary -- unplugged USB devices, etc. I swapped out the power cables with new ones, moved the video card to another slot, etc. Every time, the same thing. Then, all of the sudden the issue disappeared. I thought I solved it. But of course, I went back to work and came home and was presented with the same thing again. I finally just removed the video card and plugged into the built in Intel graphics since I needed a computer to use.

 

I have a friend who is going to let me borrow his Geforce 760 just so I can eliminate any possibility of it being my computer. But while I wait to get my hands on the card, is there anything that I am missing? Is this just a matter I need to take up with EVGA and have them replace my card? Any input would be appreciated. Thanks in advance.

[othertomperson]

oh... it's not supposed to do that.

[OutaTheLoneWolf]

check cables (the video cable or try using a different output 

[Ostwind]

sounds like you hit all the bases, if you want extra confirmation wait on your friends 760 but you could probably go ahead with an RMA since you've tested as much as you have.

[Rohith_Kumar_Sp]

Edit : Remove the card and reinsert it properly. if it's a new card you just bought, it's bricked, just RMA it. my 780ti did the same thing when i bought it. 

[Hackentosher]

Have you tried turning it on and off again ? No I'm serious, try turning off the power supply and turning it back on. It's fixed a few of my hardware issues in the past, and it's a quick thing you can try. Good luck!

[Ralph Schaddelee]

Those dots already appear in the startup screen and when windows has loaded it crashes. That would suggest that something is wrong and uses the drivers makes it worse.

Complete shot in the dark, but have you tried a different PCI-e slot? If that does the same thing i would consider it DOA and send it back to the shop if possible.

[kiddsupreme]

check cables (the video cable or try using a different output 

Cables were checked, and replaced. No difference.

[kiddsupreme]

Have you tried turning it on and off again ? No I'm serious, try turning off the power supply and turning it back on. It's fixed a few of my hardware issues in the past, and it's a quick thing you can try. Good luck!

One of the first things I tried. Lost track of how many times I turned that AX1200i on and off.

[kiddsupreme]

Those dots already appear in the startup screen and when windows has loaded it crashes. That would suggest that something is wrong and uses the drivers makes it worse.

Complete shot in the dark, but have you tried a different PCI-e slot? If that does the same thing i would consider it DOA and send it back to the shop if possible.

The next thing I tried was moving it to another PCI-E slot. Same result.

[OutaTheLoneWolf]

Then you probably have a busted DDR5 chip, Same thing happened to me when I got my first 660Ti FTW+

 

Better get on that RMA game

[Snadzies]

Another thing I would try before RMAing it is booting in safe mode, uninstalling the drivers, cleaning them out with DDU (display driver uninstaller) and then reinstall the drivers.

I imagine the problem is hardware related but it is a quick and easy thing to try before you send the card back.

[ablangc]

EVGA is fast with their RMA.  Might as well show them that and explain everything like you did in the OP.  Better yet, call their Tech support.  They may be able to expedite the RMA process.  I was about to say, use another cable to connect it.  What connection are you using?

[Moose347]

have you tried in a different computer

[Guest Generallee]

Snippity

 

RMA m8, your card is kill

 

Have you tried turning it on and off again ? 

 

[Cheddle]

So I have been trying to troubleshoot this issue for the last few days, and every time I think I have it solved, it eventually rears its head again. First a bit of background.

 

I recently upgraded from my 980 to a 980TI (EVGA GeForce GTX 980 Ti Superclocked+ ACX 2.0+, P/N: 06G-P4-4995-KR). I originally built my computer last August, and haven't had any issues for that whole time (for specifics on what is in the system, look at my sig). I originally have a 780TI, then the 980, and now the 980TI. When I first installed the card, it booted up without issue. Went to work, then came back home ready for some gaming action when I was presented with this:

 

 

https://youtu.be/Piph5A-S0w4

 

Needless to say, I had never seen anything like that before. I started to try and eliminate anything ancillary -- unplugged USB devices, etc. I swapped out the power cables with new ones, moved the video card to another slot, etc. Every time, the same thing. Then, all of the sudden the issue disappeared. I thought I solved it. But of course, I went back to work and came home and was presented with the same thing again. I finally just removed the video card and plugged into the built in Intel graphics since I needed a computer to use.

 

I have a friend who is going to let me borrow his Geforce 760 just so I can eliminate any possibility of it being my computer. But while I wait to get my hands on the card, is there anything that I am missing? Is this just a matter I need to take up with EVGA and have them replace my card? Any input would be appreciated. Thanks in advance.

 

cards fucked. likely poor quality solder somewhere.

 

RMA it via the place you purchased it from and get another one (at least that's how it works in Australia)

[kiddsupreme]

RMA from EVGA came within 1 business day of me creating it -- got to appreciate the customer service. Put the new card in... and it came right up; no issues whatsoever. I have had the computer on for 3 days, and everything is still working as expected. Thanks again for all the suggestions. Appreciate it.

[Konrath]

Glad to see this was resolved!  I've used EVGA customer service before and they are awesome.