[Rant] German Retailer

[FloRolf]

[rant]

 

Holy f*cking shit..

I don't even know where to start. i'm SO upset.


Here's the story:

Sunday last week i ordered a Dell U3415W for 714,56€ (+40€ Shipping for no reason at all) aswell as a 14,67€ Steelseries QCK+ Mousepad.

All in all that's 774,23€, which i transfered to them.


Turns out though, that some asshat ordered the LAST u3415w just a few seconds before i did and that they won't have a
new one in stock for at least 3 weeks.
So i said f*ck it, i'll cancel my order because i needed the monitor by this upcoming *long* weekend.

But at that time, they already sent out the mousepad seperately, which in itself isnt a bad thing. But for some weird ass f*cking reason these b*tches calculated the 40€ shipping on that mousepad and 0€ shipping for the monitor.

As i then cancelled my order for the monitor i today finally got my cache back. But wait! I only got the 714,56€ for the monitor and NOT the other 40€ shipping, even though i particularly mentioned the shipping cost in my cancellation mail.

I hope i get the rest of my money back or i just wasted almost 60€ on a 15€ mousepad. yay.




Moral of the story:
Never buy hardware in germany, as almost all of our retailers SUCK. Either at pricing, shipping, availability or service.

 

[/rant]

[Najeeb Ullah Qadir]

ok Sad story

[LarsReviews]

I can only approve of the bad costumer service in Germany, The only stores with nice people are Amazon and ARLT, those guys are great. 

 

German Costumer Support be like

 

[FatalityDiablo]

caseking or alternate?

[Sauron]

Amazon ftw

[FloRolf]

I can only approve of the bad costumer service in Germany, except Amazon and ARLT, those guys are great. 

 

German Costumer Support be like

 

-snip-

 

Exactly lol

 

 

caseking or alternate?

 

Amazon ftw

 

German Amazon AND Caseking are both overpriced. I don't have many experiences with alternate though.

 

Example: the U3415W was 100€ more on Amazon and not even available at Caseking!

 

 

Germans would say "Läuft bei mir..."

[LarsReviews]

 

Germans would say "Läuft bei mir..."

 

[MoDtEc]

Im waiting for an answer on a ticket concerning a broken case for like 1 1/2 moth now from alternate

 

arlt, caseking and amazon are overpriced but they care at least a fair BIT about their consumers

 

but thinking about the overall kindness and service in our supermarkets nobody shuld be surprised ;D

[KamiKatze]

Exactly lol

 

 

 

 

German Amazon AND Caseking are both overpriced. I don't have many experiences with alternate though.

 

Example: the U3415W was 100€ more on Amazon and not even available at Caseking!

 

 

Germans would say "Läuft bei mir..."

 

So was it mindfactory? And if it was:

 

~ ~ ~ Mindfactory ~ ~ ~

[FloRolf]

Im waiting for an answer on a ticket concerning a broken case for like 1 1/2 moth now from alternate

 

arlt, caseking and amazon are overpriced but they care at least a fair BIT about their consumers

 

but thinking about the overall kindness and service in our supermarkets nobody shuld be surprised ;D

 

I didnt even mention my 2 month RMA for a gtx780...

 

 

So was it mindfactory? And if it was:

 

~ ~ ~ Mindfactory ~ ~ ~

 

10/10 wouldn't buy there again.

[KamiKatze]

I didnt even mention my 2 month RMA for a gtx780...

 

 

 

10/10 wouldn't buy there again.

 

Exactly my experience. Once i got my money for the GTX 970 back, they will never hear from me again.

[FatalityDiablo]

mindfactory has the most gheddo site ever, for that reason alone I wouldn't shop there caseking and alternate are pretty straight forward imo.

[Rheinwasser]

Amazon ftw

amazon germany has very few products and is way overpriced.

[Sauron]

amazon germany has very few products and is way overpriced.

 

but you can get stuff shipped from france or italy won't cost more than 40 euros...

[Xsilent(X)]

but you can get stuff shipped from france or italy won't cost more than 40 euros...

 

Holly crap France is way to expensive, Why Italy? the Netherlands and Belgium are cheap enough to, to buy from there. 

[c3p0_]

mindfactory has the most gheddo site ever, for that reason alone I wouldn't shop there caseking and alternate are pretty straight forward imo.

 

No love to hardwareversand.de? Sometimes buying from anobo even when they are a dissaster with shippingtime. Caseking is really "king" in germany Their support is like magical donuts in a roof. 10/10

 

mindfactory dipshits 

[Sauron]

Holly crap France is way to expensive, Why Italy? the Netherlands and Belgium are cheap enough to, to buy from there. 

 

just making examples

[snes]

Du überweist so eine Summe im voraus, bezahlst 40€ Porto und beschwerst dich dann noch?

[LogicalDrm]

Du überweist so eine Summe im voraus, bezahlst 40€ Porto und beschwerst dich dann noch?

 

Sorry but we need translation to that. This is english forum afterall.

 

On topic, I've had only positive experience from ordering German e-tailer. That was Alternate.de (I hear .at gets bad experiences). Only thing I would complain is the paying methods. 60€ extra for bank transfer made the whole thing cost just bit less than it would have been from ordering it from local store. Shipping cost was what I would expect and it was really fast, 3 days DHL.

[ADM-Ntek]

i always use mindfactory and never had any problems. also who in his right mind would pay for shipping at mindfactory they have midnight shopping. and they are often the cheapest retailer.

caseking has good service but they are so expensiv. and amazons prices are often even more insane.

[Rheinwasser]

but you can get stuff shipped from france or italy won't cost more than 40 euros...

well, i can't imaging amazon beeing better there and it takes away the advantagses of amazon.

[Sauron]

well, i can't imaging amazon beeing better there and it takes away the advantagses of amazon.

 

Those were just examples, you could order from the UK too. Shipping inside the EU is relatively cheap, and it's likely that if an item is not in amazon.de it will be in at least one of its other european counterparts, just like germany has some things that are not available elsewhere in europe.

[snes]

Sorry but we need translation to that. This is english forum afterall.

Basically asked him why he is whining. He sent a large amount of money in advance and knowingly paid 40€ for shipping, when he could have picked up his stuff in person for that amount of money.

[FloRolf]

i always use mindfactory and never had any problems. also who in his right mind would pay for shipping at mindfactory they have midnight shopping. and they are often the cheapest retailer.

caseking has good service but they are so expensiv. and amazons prices are often even more insane.

Midnight shopping doesnt work with bulky goods (monitors and TVs over 32")

Basically asked him why he is whining. He sent a large amount of money in advance and knowingly paid 40€ for shipping, when he could have picked up his stuff in person for that amount of money.

oh mr. Genius sir. Driving 800km to pick it up in their store and then driving 800km back is WAY cheaper than 40€ shipping. NOT.

Also, i check every store and there is none where i couldve got it cheaper even with the 40€ shipping.

[fringie]

I'm pretty sure that's illegal for them to do. Do you not have emails that say the shipping was for the monitor? If not return the mouse pad, f that price.

 

+ Unlucky, I hope this gets resolved for you .