Dell Customer Support

[GoodBytes]

Dell has 2 service.

 -> Home

 -> Buisness

 

Dell Home got recently SEVER cuts. You can't even call to place and order now. It's via chat (which is online) or online.

This has to do with Dell selling systems with virtually no profits and too low cost to afford after sale service. It has to do it, as other companies are doing it.

PLUS, (these cuts where done before their privatized), shareholders wanted larger and larger profits every quarters, in a market where people are no longer buying desktop and laptops systems (it got better now, but at the time, it was a "crash" in laptops and desktop sales). Dell will need a recovering laptop/desktop market sales, and lots of time to fix/restructure itself. Perhaps even drop low end hardware and focus on more on the high-end, and not try to compete with Acer and other low-end brands.

 

Dell small business (and up) is another story. While it did gets cuts, and they started to put some level of junk on the system (still minimal though), their service is great. It's fast, and offer the ability to send a technician at your place with no fuss to fix your problem on your system at your place (or company), the next business day, allowing you to keep the system with you, make sure the work is done right, and that your problem is properly fixed.

Of course, the systems cost more, and warranty costs more because of this.

 

Alienware line is interesting, they are both home and business, but the price of the system remains the same. So if you plan to order an Alienware, CALL DELL SMALL BUSINESS, so that you have the business side service quality

(although to get the in home/office service you pay more).

 

For laptops and productivity tablets, I highly recommend to get 2 or 3 year warranty. It's seriously not that much more, and totally worth it, you will probably use it, whether be change the fan or need new thermal paste or optical drive broke (common issues). It good to have.

 

Anyway for next time.

[interneteducated]

try twitter

[,,,,,,,,,,,,,,,,,,,,,,,,,,]

yEaH. .M8. .tH.a.N.k.S. f.O.r. pOi.N.t.I.nG. tHaT. oUt. APrEcIaTe. ThE. hElP

 

I think you meant: "Yeah mate thanks for pointing that out, appreciate the help." 

[Fgtfv567]

I have an i7 4770, and I have an nvidia 760. Google the Alienware x51, not sure if you have seen it or not, but the cooling on it is horrendous. My CPU temps on idle are around 60c, and under load they are in the 90-95c range.

Temps are that bad?! (Before you start calling me a hypocrite, I never got any temp monitoring software)

Edit: What's going on with your PC? I might be able to help, couldn't tell through that giant wall of text

[Mattr567]

Dell's customer support experience so far has been one of the worst ever.  My warranty is now a month up, but that is because I have had so much trouble contacting them.  I call them, they say I called the wrong department, and then they give me a different number to call.  Then I repeat that one or two times with the new number they give me with the same result, but with new excuses.  "Oh, we service everything but CPU's in this department", "We only service Dell computers, not Alienware", their robot system that works 1/10 times, or their accents being way to strong to remotely understand.  When I finally did connect to them, they would tell me bogus excuses why my computer kept crashing and how to fix it, "It seems your CPU and GPU aren't working properly, try buying a new one and see if that fixes it.  If it doesn't, call us back", "Your operating system is not supported, buy Windows 7 because it came with your computer" I told them that my computer came with Windows 8 but it was having the same issues then, and that is why I tried Windows 10 Technical Preview, but they said, "No, listen to me, you must buy what came with your computer, which is Windows 7".  They told me a ton of other basic stuff to try and did their signature, let me control your computer to figure out the problem.  He started randomly clicking things that had nothing in common whatsoever to what was wrong with my computer.  Then he "lost connection", but my computer actually crashed.  He wouldn't listen to me when I told him that was what I am trying to fix.  When we finally "finished", his conclusion was that my CPU is overheating and needs to be replaced.  That makes sense, but when I was reconnected to the agent that I email, she told me that it was because my operating system was not supported.  

 

I am so confused about what I am supposed to do with my computer.  They keep giving me contradicting opinions about what is wrong with it.  Which agent should I listen to?  Should I try getting a new CPU, or re-buy the operating system that apparently 'came with my computer', Windows 7, or get what actually came with my computer, Windows 8.  Would it just be worth it to sell my computer and upgrade to a new system instead?  Sorry for the long article, but I wanted to give my whole story.   Thanks in advance for any feedback.  

 

Immediately reminded of of this: 

 

 

In all seriousness, the crashing is probably overheat protection. the CPU could be the problem, but isn't likely. The OS is definitely not the answer. Try spending $30 on something like a 212 EVO with quality thermal paste, Arctic Sliver 5 for example. This could simply be down to the CPU cooler. Also how are the temps of the other components in the system?

[KemoKa]

The Dell consumer gets treated like shit, but businesses are treated like GODS. Been that way since the beginning of time.

[Guest]

Update:  I downloaded a Windows 7 .iso from a reliable website.  After the 20 min download, I open it and download Windows 7 to my computer.  Finally, the computer restarts and starts to boot up, when I get a black screen saying:

 

 

A recent hardware of software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software form an unknown source.

 

If you have a Windows installation disc, insert the disc and restart your computer.  Click "Repair your computer," and then choose a recovery tool.

 

Otherwise, to start Windows so you can investigate further, press the ENTER key to display the boot menu, press F8 for Advanced Boot Options, and select Last Known Good.  If you understand why the digital signature cannot be verified and want to start Windows without this file, temporarily disable driver signature enforcement.

 

File: \$WINDOWS.~BT\Windows\system32\winload.efi

 

Status: 0xc0000428

 

Info: The digital signature for this file couldn't be verified.

 

 

What do I do?  This computer is really starting to get on my nerves.....

[Guest]

Immediately reminded of of this: 

 

 

In all seriousness, the crashing is probably overheat protection. the CPU could be the problem, but isn't likely. The OS is definitely not the answer. Try spending $30 on something like a 212 EVO with quality thermal paste, Arctic Sliver 5 for example. This could simply be down to the CPU cooler. Also how are the temps of the other components in the system?

A 212 will DEFINITELY not fit into my case.  My case, at the thickest point, is around 4 inches.  The inside has even less room than that.  IDK about the other temps in the system, can't even turn it on anymore.

[ZacDaMan72]

A 212 will DEFINITELY not fit into my case. My case, at the thickest point, is around 4 inches. The inside has even less room than that. IDK about the other temps in the system, can't even turn it on anymore.

Look at a low profile cooler like the Cooler Master Gemini M4, it's called something like that or if you have more money to spend the Noctua L9i.

[Guest]

Look at a low profile cooler like the Cooler Master Gemini M4, it's called something like that or if you have more money to spend the Noctua L9i.

I'l check it out as soon as I get it to boot.  I gotta do some research to make sure it fits though.

[Mattr567]

A 212 will DEFINITELY not fit into my case.  My case, at the thickest point, is around 4 inches.  The inside has even less room than that.  IDK about the other temps in the system, can't even turn it on anymore.

 

Thats what I call a shitty case with no expandablility. Damn it dell. My guess is the motherboard or PSU. If you CPU is dead then the motherboard can still be tested to see if its working.

 

First remove the cpu, Plug some speakers into the mobo, then press the power button to see if you get any beeps through the speakers, this would be the mobo telling you no cpu detected.

No beeps = a dead mobo or a dead PSU so the mobo itself isn't even getting any power for the test. If it beeps now, put everything back together and try to boot, still nothing means a dead CPU.

 

If it doesn't beep in this case, then go buy a new PSU and try the test again, beeps = put everything back together and try to boot. if nothing happens, dead CPU.  Still no beeps = dead mobo.

 

RAM wise, your system should still be able to get into the bios without RAM, so it isn't causing your pc to not be able to turn on at ALL.

 

Hope this helps.

[Mattr567]

Update:  I downloaded a Windows 7 .iso from a reliable website.  After the 20 min download, I open it and download Windows 7 to my computer.  Finally, the computer restarts and starts to boot up, when I get a black screen saying:

 

 

A recent hardware of software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software form an unknown source.

 

If you have a Windows installation disc, insert the disc and restart your computer.  Click "Repair your computer," and then choose a recovery tool.

 

Otherwise, to start Windows so you can investigate further, press the ENTER key to display the boot menu, press F8 for Advanced Boot Options, and select Last Known Good.  If you understand why the digital signature cannot be verified and want to start Windows without this file, temporarily disable driver signature enforcement.

 

File: \$WINDOWS.~BT\Windows\system32\winload.efi

 

Status: 0xc0000428

 

Info: The digital signature for this file couldn't be verified.

 

 

What do I do?  This computer is really starting to get on my nerves.....

 

OK, this is down to the ISO.

[13CA350]

Why'd you buy a Dell? Lol

 

But I've never heard good things about them or HP or Microsoft 

[Guest DollarPC]

Well if you hate dell you'll murder HP for there service

[Guest]

Why'd you buy a Dell? Lol

 

But I've never heard good things about them or HP or Microsoft 

Why did I buy a Dell?  What about why did I buy an Alienware?  To be honest, it was the cheapest small form factor pc with the specs I wanted.  Ironic, right?

[Guest]

Well if you hate dell you'll murder HP for there service

I personally don't even like their products, at least dell uses quality components in their systems like aluminum and carbon fiber.  

[Guest]

Thats what I call a shitty case with no expandablility. Damn it dell. My guess is the motherboard or PSU. If you CPU is dead then the motherboard can still be tested to see if its working.

 

First remove the cpu, Plug some speakers into the mobo, then press the power button to see if you get any beeps through the speakers, this would be the mobo telling you no cpu detected.

No beeps = a dead mobo or a dead PSU so the mobo itself isn't even getting any power for the test. If it beeps now, put everything back together and try to boot, still nothing means a dead CPU.

 

If it doesn't beep in this case, then go buy a new PSU and try the test again, beeps = put everything back together and try to boot. if nothing happens, dead CPU.  Still no beeps = dead mobo.

 

RAM wise, your system should still be able to get into the bios without RAM, so it isn't causing your pc to not be able to turn on at ALL.

 

Hope this helps.

Wtf kind of PSU would I use, it uses a beefed up laptop PSU pretty much, only 330w.  It is external with the same connector as the old laptop one.

[linusforsell]

Interesting to see all the negativity towards Dell's customer service. I have been in contact with them both as a company representative and for personal issues; And the reception has always been flawless and the decisions have always been made in my favor. Any complaint were swiftly dealt with free of charge, even when my product wasn't covered for the issue at hand.

—Weird keyboard defect on laptop; "Pick an option: We send you a service guy to fix it, we send you a new keyboard and talk you through how to fix it yourself, or you can send in your laptop to have it fixed. All options are free."

—Bad calibration on monitor; "We'll send you a new one. Send the one you have back in the package you receive your new monitor in."

—Dead pixel on another monitor; "You didn't pay for the extra support for dead pixels, but I guess we can send you a new monitor anyway. Please send the old one back in the package your new monitor arrives in."

 

... And so on. The support always acts professionally and owns up to the flaws of their products. The impression I have of Dell is incredibly good customer support.

[Mattr567]

Wtf kind of PSU would I use, it uses a beefed up laptop PSU pretty much, only 330w.  It is external with the same connector as the old laptop one.

 

Oh, its not a conventional PSU? Damn it Dell. Well it seems like your PSU is working, you got it to run window 7, sorta. But just because it works doesn't mean it isn't malfunctioning though.

Just follow the same steps but exclude the PSU part. I put that in there just in case it was the PSU's fault it wasn't booting.

 

My moneys still on the mobo.

 

Also:

 

 

Oh hell no is a 212 evo ever going to fit in that.

 

What horrid piece of shit! No airflow, no expandability, and a laptop PSU.

Its basically a console!

[Guest]

What horrid piece of shit! No airflow, no expandability, and a laptop PSU.

Its basically a console!

 

 My thoughts exactly.  That is why I just want to get it over with, sell it, and build my own "real" computer.

[Mattr567]

 My thoughts exactly.  That is why I just want to get it over with, sell it, and build my own "real" computer.

 

 

Well we all make buying mistakes. I once bought Beats By Dre (i know), even for $100 they were complete shit that always fell off my head. Resold them for $90, at least I got most of my investment back.

You could resell the parts separately, but it may be worth more if you can get it to work as a whole.

 

 

I have a similar story with my old HP laptop, a DV6. After 2 years of overheating, and a screaming fan, this:

 

 

 It still boots, but it gives me a battery error, and a cooling fan error. The battery also heats up really fast, probably not safe.

I'm tired of these companies like Dell, HP and ISP's treating us like trash.

[awesomes8wc3]

OP, your boot error could be because SecureBoot is on in your BIOS, since your machine came with Windows 8, that's a possibility.

You also have to enable CSM.

 

If that doesn't help, it's your ISO.

[Guest]

Update:  Dell told me that that I need to pay them to assess the issue further.  WTF Dell, why do I have to pay you to figure out what is wrong, so I can pay you more for what is "broken"?  It makes no sense.  First they tell me my processor is fried, second that Windows 10 Technical Preview is messing with the drivers, and now that since I installed Windows 7, I need to pay them to probably do nothing at all.  I have had it with them.