Jump to content

USB Connectivity issues on Dell WD19TBS Dock

SetOutMode
By SetOutMode
in Troubleshooting
 Share
Go to solution Solved by SetOutMode,

I performed a clean install of Windows 11 on System 2 and the issue was resolved.

Posted

Originally posted to r/Dell with no replies three weeks ago.

 

Okay, I'm having some weirdness with USB connectivity on a Dell Dock. Connected to this dock is an Aukey powered USB hub with all of my peripherals plugged in.

I'm using three different computers with a WD19TBS, one at a time. I do not attempt to connect two systems to the dock at the same time.

System number 1 is an Asus laptop I use for games. It sucks to work on and it's really only good for games.

System number 2 is a personal Dell Latitude 7400 that I use when I want to be mobile, but I also use it at home for general tasks. Windows 11 8th gen i7 8665U with 32gb RAM.

System number 3 is a work issued Dell Latitude 5440 that I use for work related purposes.

I use the same dock for all three of these devices to mate up to my dual monitor set up on my desk at home. All three systems are up to date as of today.

Systems 1&3 work flawlessly. No issues whatsoever. However, When I use system 2, nothing in the USB hub is detected by windows. Displays, wired networking, and charging all work. When my peripherals are attached to the hub and not connected to a computer, they enter a default state with pulsing rainbow LED's, stream deck shows the stream deck logo, etc.

When I boot up system 2, everything works flawlessly aside from anything connected to any USB port is not detected by windows. Display output and networking work perfectly fine. But nothing connected to any USB port on the hub is detectable by windows.

Here's a list of steps I have tried to fix the issue:

  • Rebooted, numerous times

  • Installed all updates through Windows Update, Dell Command Update, and Dell Support Assist

  • Disabled power management on all USB devices in Windows

  • Moved individual peripherals to USB ports on the laptop and verified that peripherals work

  • Moved the USB hub to a USB port on the laptop and verified that peripherals work

  • Plugged a USB drive directly into dock when connected to System 2 does not work

  • Plugged a USB drive directly into dock when connected to System 1 and System 3 and verified that it does work

  • Attempted to update the firmware through the Dell Firmware Update Utility|Dell Dock which states "No Dell Dock attached. This firmware utility only works with a single Dell Dock attached".

  • Reset the dock by removing the thunderbolt cable from the laptop, removed the AC adapter from the dock, held down the power button for between 30-40 seconds, then plugged the AC adapter back in.

  • When attached to System 3 utilizing the Dell Firmware Update Utility|Dell Dock that the dock firmware is up to date.

I'm really not sure if this is a windows problem or a dock problem, but these two certainly don't seem to get along very well.

Link to post
Share on other sites
Posted
59 minutes ago, SetOutMode said:

I'm really not sure if this is a windows problem or a dock problem, but these two certainly don't seem to get along very well.

What does USBTreeView show for all three of them?

Main System (Byarlant): Ryzen 7 5800X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 32GB G.Skill DDR4 3600MT/s CL16 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 960 PRO 512GB / 4× Crucial MX500 2TB (RAID-0) | Corsair RM750X | Silicom (Intel) X540-AT2 10G NIC | Inateck USB 3.0 Card | Hyte Y60 Case | Dell U3415W Monitor | Keychron K4 Brown (white backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB DDR4 3200MT/s (soldered) | Vega II 384SP Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi | Asus 2.5G USB NIC | Asus ProArt PA278QV | Keychron K12 Blue (RGB backlight)

 

Proxmox Server (Veda): Ryzen 7 3800XT | ASRock Rack X470D4U | Corsair H80i v2 | 64GB Micron DDR4 ECC 3200MT/s | 4× WD 10TB / 4× Seagate 14TB Exos / 8× WD 12TB (custom external SAS enclosure) / 2× Samsung PM963a 960GB SSD | Seasonic Prime Fanless 500W | Intel X550-T2 10G NIC | LSI 9300-8i HBA | Adaptec 82885T SAS Expander | Fractal Design Node 804 Case

 

Proxmox Server (La Vie en Rose): GMKtec Mini PC | Ryzen 7 5700U | 32GB Lexar DDR4 (SODIMM) | Vega II 512SP Graphics | Lexar 1TB 610 Pro SSD | 2× Realtek 8125 2.5G NICs


Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | TrendNet (Aquantia AQC107) 10G NIC | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

Workbench (Doven Wolf): Lenovo m715q | Ryzen Pro 3 2200GE | 16GB Crucial DDR4 3200MT/s (SODIMM) | Vega 8 Graphics | SKHynix (OEM) 256GB NVMe SSD | uni 2.5G USB NIC | HDMI add-in module

 

Network:

Spoiler 
                       ┌─────────────── Office/Rack ───────────────────────────────────────────────────────┐
Google Fiber Webpass ── Cloud Gateway Max ═╦════ Flex 2.5-8 ═╦════ Flex XG ═╦═ Veda
                           La Vie en Rose ═╣ La Vie en Rose ═╬═ Doven Wolf  ╠═ Veda-NAS
                                     Veda ─╜      Narrative ═╝              ╟─ Switch 8-60W ─┬─ Veda
╔═══════════════════════════════════════════════════════════════════════════╝                └─ Veda (IPMI)
║    ┌ Closet ┐     ┌───────── Bedroom ─────────┐
╚════ Flex XG ═╦╤═══ Flex XG ═╤╦═ Byarlant
        (PoE)  ║│             │╠═ Narrative 
Kitchen Jack ══╣└─ Dual PoE ┐ │╚═ Jesta Cannon*
   (Testing)   ║┌─ Injector ┘ └── Work Laptop
     Bedroom ══╝│
        Jack #2 │        ┌──────── Media Center ───────────────────────────┐
                └──────── Switch 8 ────────────┬─ nanoHD Access Point (PoE)
Notes:                                         ├─ Sony PlayStation 4 
─── is Gigabit / ═══ is Multi-Gigabit          ├─ Pioneer VSX-S520
* = cable passed from Bedroom to Media Center  └─ Sony XR65A80K (Google TV)

 

Link to post
Share on other sites
Posted (edited)
  • Author
On 4/17/2024 at 6:38 PM, AbydosOne said:

What does USBTreeView show for all three of them?

Here's the output for USBTreeView.

 

Also, it occurred to me that I had not isolated this to being a port issue, so I grabbed a Generic USB dongle and attached USB devices to that and the system recognizes all of the USB devices through that dongle on the same thunderbolt port that I am attaching the dock to.

 

 

System 1:

System1.png

 

 

System 2:

System2.png

 

System 3:

 

System3.png

Edited by SetOutMode
Added further information, edited formatting.
Link to post
Share on other sites
Posted
  • Author

I noticed this appearing as "Unknown Device" change during further troubleshooting attempts after attaching the cable to the Dell Dock:

 

 

System 2-2.png

 

I also noticed that I'm a dunce and System 2 was connected by WiFi, not ethernet. Disabling WiFi reveals that the ethernet on the dock is not working on System 2, but two displays work. It appears that on system 2 I may only be getting display output through the dock.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×