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USB Connectivity issues on Dell WD19TBS Dock

Go to solution Solved by SetOutMode,

I performed a clean install of Windows 11 on System 2 and the issue was resolved.

Originally posted to r/Dell with no replies three weeks ago.

 

Okay, I'm having some weirdness with USB connectivity on a Dell Dock. Connected to this dock is an Aukey powered USB hub with all of my peripherals plugged in.

I'm using three different computers with a WD19TBS, one at a time. I do not attempt to connect two systems to the dock at the same time.

System number 1 is an Asus laptop I use for games. It sucks to work on and it's really only good for games.

System number 2 is a personal Dell Latitude 7400 that I use when I want to be mobile, but I also use it at home for general tasks. Windows 11 8th gen i7 8665U with 32gb RAM.

System number 3 is a work issued Dell Latitude 5440 that I use for work related purposes.

I use the same dock for all three of these devices to mate up to my dual monitor set up on my desk at home. All three systems are up to date as of today.

Systems 1&3 work flawlessly. No issues whatsoever. However, When I use system 2, nothing in the USB hub is detected by windows. Displays, wired networking, and charging all work. When my peripherals are attached to the hub and not connected to a computer, they enter a default state with pulsing rainbow LED's, stream deck shows the stream deck logo, etc.

When I boot up system 2, everything works flawlessly aside from anything connected to any USB port is not detected by windows. Display output and networking work perfectly fine. But nothing connected to any USB port on the hub is detectable by windows.

Here's a list of steps I have tried to fix the issue:

  • Rebooted, numerous times

  • Installed all updates through Windows Update, Dell Command Update, and Dell Support Assist

  • Disabled power management on all USB devices in Windows

  • Moved individual peripherals to USB ports on the laptop and verified that peripherals work

  • Moved the USB hub to a USB port on the laptop and verified that peripherals work

  • Plugged a USB drive directly into dock when connected to System 2 does not work

  • Plugged a USB drive directly into dock when connected to System 1 and System 3 and verified that it does work

  • Attempted to update the firmware through the Dell Firmware Update Utility|Dell Dock which states "No Dell Dock attached. This firmware utility only works with a single Dell Dock attached".

  • Reset the dock by removing the thunderbolt cable from the laptop, removed the AC adapter from the dock, held down the power button for between 30-40 seconds, then plugged the AC adapter back in.

  • When attached to System 3 utilizing the Dell Firmware Update Utility|Dell Dock that the dock firmware is up to date.

I'm really not sure if this is a windows problem or a dock problem, but these two certainly don't seem to get along very well.

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59 minutes ago, SetOutMode said:

I'm really not sure if this is a windows problem or a dock problem, but these two certainly don't seem to get along very well.

What does USBTreeView show for all three of them?

Main System (Byarlant): Ryzen 7 5800X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 16GB G.Skill DDR4 3200MT/s CAS-14 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 960 PRO 512GB / 4× Crucial MX500 2TB (RAID-0) | Corsair RM750X | a 10G NIC (pending) | Inateck USB 3.0 Card | Hyte Y60 Case | Dell U3415W Monitor | Keychron K4 Brown (white backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi (all-around awesome machine)

 

Proxmox Server (Veda): Ryzen 7 3800XT | AsRock Rack X470D4U | Corsair H80i v2 | 64GB Micron DDR4 ECC 3200MT/s | 4x 10TB WD Whites / 4x 14TB Seagate Exos / 2× Samsung PM963a 960GB SSD | Seasonic Prime Fanless 500W | Intel X540-T2 10G NIC | LSI 9207-8i HBA | Fractal Design Node 804 Case (side panels swapped to show off drives) | VMs: TrueNAS Scale; Ubuntu Server (PiHole/PiVPN/NGINX?); Windows 10 Pro; Ubuntu Server (Apache/MySQL)


Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s CAS-22 | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB / TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | Mellanox ConnectX-2 10G NIC | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

Camera: Sony ɑ7II w/ Meike Grip | Sony SEL24240 | Samyang 35mm ƒ/2.8 | Sony SEL50F18F | Sony SEL2870 (kit lens) | PNY Elite Perfomance 512GB SDXC card

 

Network:

Spoiler
                           ┌─────────────── Office/Rack ────────────────────────────────────────────────────────────────────────────┐
Google Fiber Webpass ────── UniFi Security Gateway ─── UniFi Switch 8-60W ─┬─ UniFi Switch Flex XG ═╦═ Veda (Proxmox Virtual Switch)
(500Mbps↑/500Mbps↓)                             UniFi CloudKey Gen2 (PoE) ─┴─ Veda (IPMI)           ╠═ Veda-NAS (HW Passthrough NIC)
╔═══════════════════════════════════════════════════════════════════════════════════════════════════╩═ Narrative (Asus USB 2.5G NIC)
║ ┌────── Closet ──────┐   ┌─────────────── Bedroom ──────────────────────────────────────────────────────┐
╚═ UniFi Switch Flex XG ═╤═ UniFi Switch Flex XG ═╦═ Byarlant
   (PoE)                 │                        ╠═ Narrative (Cable Matters USB-PD 2.5G Ethernet Dongle)
                         │                        ╚═ Jesta Cannon*
                         │ ┌─────────────── Media Center ──────────────────────────────────┐
Notes:                   └─ UniFi Switch 8 ─────────┬─ UniFi Access Point nanoHD (PoE)
═══ is Multi-Gigabit                                ├─ Sony Playstation 4 
─── is Gigabit                                      ├─ Pioneer VSX-S520
* = cable passed to Bedroom from Media Center       ├─ Sony XR65A80K (Google TV)
** = cable passed from Media Center to Bedroom      └─ Work Laptop** (Startech USB-PD Dock)

Retired/Other:

Spoiler

Laptop (Rozen-Zulu): Sony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Samsung 850EVO 250GB SSD | Blu-ray Drive | Intel 7260 Wifi (lived a good life, retired with honor)

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M | HooToo USB 3.0 PCIe Card | Osprey 230 Video Capture | NZXT H230 Case

TrueNAS Server (La Vie en Rose): Xeon E3-1241v3 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 1x Kingston 16GB SSD / Crucial MX500 500GB

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Posted (edited)
On 4/17/2024 at 6:38 PM, AbydosOne said:

What does USBTreeView show for all three of them?

Here's the output for USBTreeView.

 

Also, it occurred to me that I had not isolated this to being a port issue, so I grabbed a Generic USB dongle and attached USB devices to that and the system recognizes all of the USB devices through that dongle on the same thunderbolt port that I am attaching the dock to.

 

 

System 1:

System1.png

 

 

System 2:

System2.png

 

System 3:

 

System3.png

Edited by SetOutMode
Added further information, edited formatting.
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I noticed this appearing as "Unknown Device" change during further troubleshooting attempts after attaching the cable to the Dell Dock:

 

 

System 2-2.png

 

I also noticed that I'm a dunce and System 2 was connected by WiFi, not ethernet. Disabling WiFi reveals that the ethernet on the dock is not working on System 2, but two displays work. It appears that on system 2 I may only be getting display output through the dock.

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I performed a clean install of Windows 11 on System 2 and the issue was resolved.

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