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Windows 11 Pro - Intel I225-V Driver 2.1.3.3 - losing connection while being connected, have to restart pc.

mtbboy1993
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I've eliminated the 5g/4g Antenna

can't be the Ethernet cable.

The motherboard is ASUS ROG MAXIMUS XIII HERO

 

Ethernet port blinks orange, sometimes orange and green. I have two Ethernet ports, I've had the same issue on both, and the windows update did not solve it.

Windows tells me I'm connected sometimes, sometimes it tells me I'm disconnected but antenna is always connected, always green light.

I've updated to latest windows update. It did not solve this issue but solved other issues, including the updated Lightroom being slow but Nvidia Driver also sped up things.

So now things are faster.

But still not figured out the connection issues.

 

Should I try the latest driver?

 

Intel I225/I226 LAN NDIS driver V1.1.4.38 for Windows 10 64-bit and Windows 11 64-bit.

https://rog.asus.com/motherboards/rog-maximus/rog-maximus-xiii-hero-model/helpdesk_download/

 

I see others have issues with  Driver 2.1.3.3

I see someone did this. No idea if it will solve anything.

 

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I just installed V1.1.4.38, I will see how it goes.
 

 

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25 minutes ago, mtbboy1993 said:

I just installed V1.1.4.38, I will see how it goes.
 

 

I beat my head against the wall on my X670e Aorus Master that uses the same Intel 2.5Gb NIC, same problem. Ended up getting a 2.5Gb expansion card for $30 instead.

 

I tried a few times to troubleshoot it, potentially just an issue with Windows 11 and that NIC and Ryzen potentially.

Ryzen 7950x3D PBO +200MHz / -15mV curve CPPC in 'prefer cache'

RTX 4090 @133%/+230/+1000

Builder/Enthusiast/Overclocker since 2012  //  Professional since 2017

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27 minutes ago, Agall said:

I beat my head against the wall on my X670e Aorus Master that uses the same Intel 2.5Gb NIC, same problem. Ended up getting a 2.5Gb expansion card for $30 instead.

 

I tried a few times to troubleshoot it, potentially just an issue with Windows 11 and that NIC and Ryzen potentially.

I accidentally installed wrong driver so will have to redo it.

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1 minute ago, mtbboy1993 said:

Now windows says I got 1.0.2.8not the V1.1.4.38 I installed. what a mess

Windows Update might be messing with it too, forcing a driver 'update'. For me, it worked perfectly fine for months with Windows 11 Pro being the only OS my X670e Aorus Master has seen, just all a sudden would continuously crash. Swapped to Wifi for the meanwhile and made several attempts to fix it, ended up just going with a $30 2.5Gb PCIe NIC. Wifi would be an acceptable option if my firewall/router wasn't literally 1ft from my computer, just felt bad.

 

Its not an uncommon issue with Windows 11 and that specific NIC. We're not alone in this realm.

Ryzen 7950x3D PBO +200MHz / -15mV curve CPPC in 'prefer cache'

RTX 4090 @133%/+230/+1000

Builder/Enthusiast/Overclocker since 2012  //  Professional since 2017

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1 minute ago, Agall said:

Windows Update might be messing with it too, forcing a driver 'update'. For me, it worked perfectly fine for months with Windows 11 Pro being the only OS my X670e Aorus Master has seen, just all a sudden would continuously crash. Swapped to Wifi for the meanwhile and made several attempts to fix it, ended up just going with a $30 2.5Gb PCIe NIC. Wifi would be an acceptable option if my firewall/router wasn't literally 1ft from my computer, just felt bad.

 

Its not an uncommon issue with Windows 11 and that specific NIC. We're not alone in this realm.

I installed wrong driver. But corrected my mistake.

I installed correct driver on both ports.

I will see how it goes. But one thing I had to do for Wifi hot spot to work is to enable it in windows settings. So now I can use Wifi from pc on my phone.

image.png.8533c19c6828a0968cd05ef91957878d.png

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11 hours ago, mtbboy1993 said:

I installed wrong driver. But corrected my mistake.

I installed correct driver on both ports.

I will see how it goes. But one thing I had to do for Wifi hot spot to work is to enable it in windows settings. So now I can use Wifi from pc on my phone.

image.png.8533c19c6828a0968cd05ef91957878d.png

Personally I'd use https://www.intel.com/content/www/us/en/support/detect.html

Router:  Intel N100 (pfSense) WiFi6: Zyxel NWA210AX (1.7Gbit peak at 160Mhz)
WiFi5: Ubiquiti NanoHD OpenWRT (~500Mbit at 80Mhz) Switches: Netgear MS510TXUP, MS510TXPP, GS110EMX
ISPs: Zen Full Fibre 900 (~930Mbit down, 115Mbit up) + Three 5G (~800Mbit down, 115Mbit up)
Upgrading Laptop/Desktop CNVIo WiFi 5 cards to PCIe WiFi6e/7

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On 2/3/2024 at 8:15 AM, Alex Atkin UK said:

Personally I'd use https://www.intel.com/content/www/us/en/support/detect.html

Thank you I did not know of it, I will look into it.

But here is my current situation:

 

Already on latest Intel LAN driver (1.1.4.38). I have to deactivate the Ethernet connection and activate it again. If that does not work or can't load it at all, nor any internet related which is Network and internet in windows settings, the menu from the task bar too, also Wifi Hot spot gets disabled and greyed out, or/and the pc gets super slow, I have to restart the PC. The power saving is turned off for the Ethernet port, I did it for both ports and WIFI too. Seems like I have to restart the PC after being on for too many hours or days. So eventually I have to restart it. But before updating the LAN driver It could lose connection after restarting, so had to restart twice or trice. Now that does not happen. But now if the PC is on for a few days, I get lost connection within minutes or seconds sometimes.

Wifi driver is up to date.

  • Version23.30.0.6
  • Date1/21/2024

Skjermbilde 2024-03-26 035212.png

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On 2/3/2024 at 8:15 AM, Alex Atkin UK said:

Personally I'd use https://www.intel.com/content/www/us/en/support/detect.html

I ran it here are the specs:

Intel® Driver & Support Assistant

Detailed Report

Last scan: 3/26/2024 6:16 PM

Computer

KomplettPC
Manufacturer ASUSTeK COMPUTER INC.
Model ROG MAXIMUS XIII HERO
Version Rev 1.xx
BiosVersion 1007
Date 7/13/2021

Operating System

Microsoft Windows 11 Pro (64-biters)
VersionBuild 22H2 (10.0.22631)

Processor

11th Gen Intel® Core™ i9-11900K @ 3.50GHz
Device Details
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 167 Stepping 1
Architecture x64
# of Cores 8
# of Threads 16
Processor Base Frequency 3504 MHz
Current Voltage 9.
Level 2 Cache 4096 Kb
Level 3 Cache 16384 Kb
Processor Id 0xA0671
Availability Running at full power

Graphics

NVIDIA GeForce RTX 3090
Driver Details
Provider NVIDIA
Version 31.0.15.4665
Date 1/12/2024
Device Details
Adapter Compatibility NVIDIA
Video Processor NVIDIA GeForce RTX 3090
Resolution 2560 x 1440
Bits Per Pixel 32
Number of Colors 4294967296
Refresh Rate - Current 164 Hz
Refresh Rate - Maximum 164 Hz
Refresh Rate - Minimum 29 Hz
Adapter DAC Type Integrated RAMDAC
Availability Running at full power
Status This device is working properly.
Location PCI bus 1, device 0, function 0
Device Id PCI\VEN_10DE&DEV_2204&SUBSYS_87B31043&REV_A1\4&2AC16492&0&0008

Audio

High Definition Audio Device
Driver Details
Provider Microsoft
Name HdAudio.sys
Version 10.0.22621.436
Date 7/13/2022
Device Details
Device Id HDAUDIO\FUNC_01&VEN_8086&DEV_2816&SUBSYS_80860101&REV_1000\4&6CED5D&0&0201
Sonic Studio Virtual Mixer
Driver Details
Provider Nahimic
Name AVoluteSS3Vad.sys
Version 1.0.2.0
Date 10/14/2021
Device Details
Device Id SWD\DRIVERENUM\{1B98EF90-CA0E-11E7-8F1A-0800200C9A66}#AVOLUTESS3VAD&7&24D906DC&B
NVIDIA High Definition Audio
Driver Details
Provider NVIDIA Corporation
Name nvhda64v.sys
Version 1.3.40.14
Date 1/19/2023
Device Details
Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_009A&SUBSYS_104387B3&REV_1001\5&27C29B90&0&0001
NVIDIA RTX Voice
Driver Details
Provider NVIDIA
Name nvrtxvad64v.sys
Version 1.0.0.2
Date 2/2/2020
Device Details
Device Id ROOT\UNNAMED_DEVICE\0001
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver Details
Provider NVIDIA
Name nvvad64v.sys
Version 4.49.0.0
Date 9/22/2022
Device Details
Device Id ROOT\UNNAMED_DEVICE\0002
Realtek USB Audio
Driver Details
Provider Realtek Semiconductor Corp.
Name RtUsbA64.sys
Version 6.3.9600.2342
Date 9/15/2022
Device Details
Device Id USB\VID_0B05&PID_19AC&MI_00\6&1406276D&0&0000
ASUS Utility
Driver Details
Provider ASUSTek Computer Inc.
Name igovsd.sys
Version 1.0.2.0
Date 12/10/2020
Device Details
Device Id ROOT\MEDIA\0000
USB Audio Device
Driver Details
Provider Microsoft
Name USBAUDIO.sys
Version 10.0.22621.436
Date 7/13/2022
Device Details
Device Id USB\VID_19F7&PID_000A&MI_00\6&259F5272&0&0000

NetworkingAndIo

Intel® Ethernet Controller (3) I225-V
Driver Details
Provider Intel
Version 1.1.4.38
Date 2/9/2023
Device Details
Manufacturer Intel
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 04:42:1A:0C:04:70
Service Name e2fexpress
Device Id PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_03\04421AFFFF0C047000
Revision 03
Intel® Ethernet Controller (3) I225-V #2
Driver Details
Provider Intel
Version 1.1.4.38
Date 2/9/2023
Device Details
Manufacturer Intel
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 04:42:1A:0C:04:6B
Service Name e2fexpress
Device Id PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_03\04421AFFFF0C046B00
Revision 03
Intel® Wi-Fi 6E AX210 160MHz
Driver Details
Provider Intel
Version 23.30.0.6
Date 1/21/2024
Device Details
Manufacturer Intel Corporation
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 80:45:DD:70:D2:8A
Service Name Netwtw14
Device Id PCI\VEN_8086&DEV_2725&SUBSYS_00248086&REV_1A\4&32A50B6A&0&00DF
Revision 1A
Microsoft Wi-Fi Direct Virtual Adapter #2
Driver Details
Provider Microsoft
Version 10.0.22621.1
Date 6/21/2006
Device Details
Manufacturer Microsoft
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address 82:45:DD:70:D2:8A
Service Name vwifimp
Device Id {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&E9AD00D&0&12
Thunderbolt Controller 1
Driver Details
Version 1.41.1229.0
Device Details
Thunderbolt™ Generation Thunderbolt 4 (1137)
Number Of Ports 2
Security Level Unknown
NVM Firmware Version 28:0
Pcie Tunneling False
Intel® Wireless Bluetooth®
Driver Details
Provider Intel Corporation
Version 23.30.0.3
Date 1/16/2024
Device Details
Manufacturer Intel Corporation
Status OK
Device Id USB\VID_8087&PID_0032\6&1047e282&0&3

Memory

64 GB
Device Details
Physical Memory - Total 64 GB
Physical Memory - Available 35.02 GB
Virtual Memory - Total 67.88 GB
Virtual Memory - Available 29.27 GB
Page File C:\pagefile.sys
Page File Space 4.00 GB

Storage

ST4000DM004-2U9104
Driver Details
Provider Microsoft
Version 10.0.22621.1690
Date 6/21/2006
Device Details
Capacity 3726.02 GB
Serial Number ZTT3RLZ8
Partitions 1
Device Id SCSI\DISK&VEN_ATA&PROD_ST4000DM004-2U91\4&1AF22802&0&000500
Device Path \\.\PHYSICALDRIVE0
Firmware Details
Version 0001
D:
File System NTFS
Compressed False
Capacity 3726.02 GB
Free Space 935.66 GB
Force MP600
Driver Details
Provider Microsoft
Version 10.0.22621.1690
Date 6/21/2006
Device Details
Capacity 1863.01 GB
Serial Number 6479_A751_6020_290E.
Partitions 4
Device Id SCSI\DISK&VEN_NVME&PROD_FORCE_MP600\5&2DD3DA35&0&000000
Device Path \\.\PHYSICALDRIVE1
Firmware Details
Version EGFM13.0
C:
File System NTFS
Compressed False
Capacity 1861.66 GB
Free Space 630.30 GB
Seagate Backup+ Hub BK SCSI Disk Device
Driver Details
Provider Microsoft
Version 10.0.22621.1690
Date 6/21/2006
Device Details
Capacity 5589.03 GB
Serial Number NA9REP9W
Partitions 1
Device Id SCSI\DISK&VEN_SEAGATE&PROD_BACKUP+_HUB_BK\7&1DC18632&0&000000
Device Path \\.\PHYSICALDRIVE4
Firmware Details
Version D781
H:
File System NTFS
Compressed False
Capacity 5588.90 GB
Free Space 851.66 GB
Seagate Backup+ Hub BK SCSI Disk Device
Driver Details
Provider Microsoft
Version 10.0.22621.1690
Date 6/21/2006
Device Details
Capacity 5589.03 GB
Serial Number NA9REP90
Partitions 1
Device Id SCSI\DISK&VEN_SEAGATE&PROD_BACKUP+_HUB_BK\7&33A6395C&0&000000
Device Path \\.\PHYSICALDRIVE3
Firmware Details
Version D781
G:
File System NTFS
Compressed False
Capacity 5588.90 GB
Free Space 1779.54 GB
WDS200T1X0E-00AFY0
Driver Details
Provider Microsoft
Version 10.0.22621.1690
Date 6/21/2006
Device Details
Capacity 1863.01 GB
Serial Number E823_8FA6_BF53_0001_001B_444A_49A5_33C6.
Partitions 1
Device Id SCSI\DISK&VEN_NVME&PROD_WDS200T1X0E-00AF\5&2BBB37EA&0&000000
Device Path \\.\PHYSICALDRIVE2
Firmware Details
Version 614600WD
E:
File System NTFS
Compressed False
Capacity 1863.01 GB
Free Space 1313.37 GB

Intel Software

Intel.jpg

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Have you checked on the support page for your MB? 
I have the same Intel NIC on my MSI board, intel I225-V #3. I'm using driver version 2.1.3.15 dated 29/06/23

 

I haven't had a problem with this, also if you haven't already, you might want to stop windows from putting the NIC to sleep as well, power management tab. 

image.png.2d1aaf32c1384c31d64e618418c5af67.pngimage.png.09427d6f88ee58cd66742885740c0df6.png

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Just now, mattrulz12 said:

Have you checked on the support page for your MB? 
I have the same Intel NIC on my MSI board, intel I225-V #3. I'm using driver version 2.1.3.15 dated 29/06/23

 

I haven't had a problem with this, also if you haven't already, you might want to stop windows from putting the NIC to sleep as well, power management tab. 

image.png.2d1aaf32c1384c31d64e618418c5af67.pngimage.png.09427d6f88ee58cd66742885740c0df6.png

It might help (if windows was trying to be smart being the cause of the issue). 

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9 hours ago, mattrulz12 said:

Have you checked on the support page for your MB? 
I have the same Intel NIC on my MSI board, intel I225-V #3. I'm using driver version 2.1.3.15 dated 29/06/23

 

I haven't had a problem with this, also if you haven't already, you might want to stop windows from putting the NIC to sleep as well, power management tab. 

image.png.2d1aaf32c1384c31d64e618418c5af67.pngimage.png.09427d6f88ee58cd66742885740c0df6.png

I already did that a long time ago, that was one of the first things I tried before even updating the driver.

I have the latest driver from the support page, which is 1.14.38.

https://rog.asus.com/no/motherboards/rog-maximus/rog-maximus-xiii-hero-model/helpdesk_download/

The driver you have is not listed there.

But I see users had the same issues with the driver I started with, and including yours, but in the link below apparently, but Intel's answer was confusing:

https://community.intel.com/t5/Ethernet-Products/Intel-R-Ethernet-Controller-I225-V-Driver-Software-issue/td-p/1513224

 

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It maybe the latest on release date but not driver version it would appear. 
If you click on the show all button under the listed item, you will see all of their versions of drivers. I would recommend trying the others, I would start with the version 2.1.2.3. 

I presume your using windows 11?


image.thumb.png.608d153b463ce1b094e594cc75a17c58.png

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3 hours ago, mattrulz12 said:

It maybe the latest on release date but not driver version it would appear. 
If you click on the show all button under the listed item, you will see all of their versions of drivers. I would recommend trying the others, I would start with the version 2.1.2.3. 

I presume your using windows 11?


image.thumb.png.608d153b463ce1b094e594cc75a17c58.png

Thought I had seen windows 11 somewhere, and found Windows 11 pro listed above on an earlier post by you🙂


Edit, I can see that your bios version is way out of date, I would advise to update it as well. As this may improve things for you. If you haven't already. 

 

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12 hours ago, mattrulz12 said:

Thought I had seen windows 11 somewhere, and found Windows 11 pro listed above on an earlier post by you🙂


Edit, I can see that your bios version is way out of date, I would advise to update it as well. As this may improve things for you. If you haven't already. 

 

I've not felt good enough to even attempt Bios update, maybe later today or in a few days. Need to know how to first, and I don't want to brick my MB. Yes I'm using Windows 11 Pro, it's up to date too.

I've tried them all, first one came installed on the pc, second one , then as the new one came I tried that one too.

Things I've not tried updating, Chipset & Bios

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14 hours ago, mtbboy1993 said:

I've not felt good enough to even attempt Bios update, maybe later today or in a few days. Need to know how to first, and I don't want to brick my MB. Yes I'm using Windows 11 Pro, it's up to date too.

I've tried them all, first one came installed on the pc, second one , then as the new one came I tried that one too.

Things I've not tried updating, Chipset & Bios

Ah I see, its generally a simple process to update BIOS. I would recommend doing Chipset and BIOS

 

 

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On 3/28/2024 at 7:55 PM, mattrulz12 said:

Ah I see, its generally a simple process to update BIOS. I would recommend doing Chipset and BIOS

 

 

Do you know what MEUpdateTool and USB Audio FW Update Tool are? I guess second one is something to do with playing audio trough USB.

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On 3/28/2024 at 7:55 PM, mattrulz12 said:

Ah I see, its generally a simple process to update BIOS. I would recommend doing Chipset and BIOS

 

 

Seems to be easy:

 

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