Slow Laptop Dell Latiude 5510

[Spikkel]

Hi, I need assistance with a suspected slow laptop.

 

System information:

 

Processor   i5-10210U
Installed RAM    16.0 GB (15.6 GB usable) MTA8ATF1G64HZ-3G2

SSD: Crucial P2 3D NVMe PCIe M.2 1TB-R 883z
System type: 64-bit 

OS version: Windows 11 Pro, 22H2, build 22621.1992
Experience Pack: Windows Feature Experience Pack 1000.22644.1000.0
The Bios version is unknown but updated recently.

 

First, I need a suggestion of good benchmarking software to run as well as how (suggested settings - this is normally where I get lost), and then, performance scores to expect. I will then report back and we can take the troubleshooting from there. Please sugest software+settings+scores for CPU, RAM and SSD. 

 

Thanks.

 

[Spikkel]

Cinebench R23 multicore score is 2048, single core is 811.

Note the settings used, I have no idea if this is correct, I just used defaults after install.

[Tan3l6]

Have you tried the clicking on the drive in "My computer" and running "Optimize"? Might help a bit.

[Spikkel]

4 hours ago, Tan3l6 said:

Have you tried the clicking on the drive in "My computer" and running "Optimize"? Might help a bit.

Good idea, but seems this is already on by default. Last retrim was 5 days ago and the slow down has been since the last couple of weeks/months

[Spakes]

Look at my signature, you can find some tools there that might help you. But I think that it won't help much since Write speeds are too low. You might need to reinstall Windows. Also run CrystalDiskInfo and send a screenshot of it here.

[Spikkel]

15 hours ago, Spakes said:

Look at my signature, you can find some tools there that might help you. But I think that it won't help much since Write speeds are too low. You might need to reinstall Windows. Also run CrystalDiskInfo and send a screenshot of it here.

[Spakes]

2 hours ago, Spikkel said:

SMART looks healthy, so it might be a problem with Windows itself. Was it updated from Windows 10 by Update Center by any chance? Maybe fresh reinstall might help.

[unclewebb]

@Spikkel

 

Many of the Dell Latitude series have had a wide variety of throttling problems for more than 15 years.

 

Try running ThrottleStop.

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

It was specifically written to try and fix many of the common throttling problems that Dell have created. For Dell laptop computers with 10th Gen processors, many of these throttling issues can no longer be solved. Some Dell laptops use an embedded controller (EC) to force feed low ball power limits to the CPU. The result is often times massive throttling. This can force the CPU to run well below its rated speed.

 

Turn on the Log File option on the main ThrottleStop screen and post some pictures of the FIVR and TPL windows. When finished testing, exit ThrottleStop so it can finalize your log file. Attach a log file to your next post so I can see what sort of throttling issues your computer has.

 

For maximum performance, consider disabling the Windows 11 Virtualization Based Security features. 

 

https://beebom.com/how-disable-virtualization-based-security-vbs-windows-11/

 

An R23 score of 2048 indicates massive throttling. Post a ThrottleStop screenshot while Cinebench is in progress. Open the Limit Reasons window. It should show in that window the reason for throttling. 

[Spikkel]

16 hours ago, Spakes said:

SMART looks healthy, so it might be a problem with Windows itself. Was it updated from Windows 10 by Update Center by any chance? Maybe fresh reinstall might help.

That is correct yes, was updated from Win10 via Windows update... O dear, I would like to avoid a fresh install. But that sounds like the best option.

[Spikkel]

On 9/12/2023 at 12:19 PM, Spikkel said:

Cinebench R23 multicore score is 2048, single core is 811.

Note the settings used, I have no idea if this is correct, I just used defaults after install.

Am I correct in assuming these write speeds are super low?
I did some reading and it looks like the Crucial P2 3D NVMe PCIe M.2 is a D-RAM-less SSD (terrible I know, but I'm stuck with it). But are these speeds normal for this specific type of SSD?

[Spakes]

4 hours ago, Spikkel said:

Am I correct in assuming these write speeds are super low?
I did some reading and it looks like the Crucial P2 3D NVMe PCIe M.2 is a D-RAM-less SSD (terrible I know, but I'm stuck with it). But are these speeds normal for this specific type of SSD?

Those write speeds are on HDD level. Even DRAM-less SSD should be way faster than that.

 

4 hours ago, Spikkel said:

That is correct yes, was updated from Win10 via Windows update... O dear, I would like to avoid a fresh install. But that sounds like the best option.

Yeah, Windows Update tends to break things when updating. Which is why fresh install is always better, because you don't create new problems on top of existing old ones.

 

Also do what @unclewebb suggested, that also needs to be addressed.

[Spikkel]

On 9/13/2023 at 7:02 PM, unclewebb said:

@Spikkel

 

Many of the Dell Latitude series have had a wide variety of throttling problems for more than 15 years.

 

Try running ThrottleStop.

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

It was specifically written to try and fix many of the common throttling problems that Dell have created. For Dell laptop computers with 10th Gen processors, many of these throttling issues can no longer be solved. Some Dell laptops use an embedded controller (EC) to force feed low ball power limits to the CPU. The result is often times massive throttling. This can force the CPU to run well below its rated speed.

 

Turn on the Log File option on the main ThrottleStop screen and post some pictures of the FIVR and TPL windows. When finished testing, exit ThrottleStop so it can finalize your log file. Attach a log file to your next post so I can see what sort of throttling issues your computer has.

 

For maximum performance, consider disabling the Windows 11 Virtualization Based Security features. 

 

https://beebom.com/how-disable-virtualization-based-security-vbs-windows-11/

 

An R23 score of 2048 indicates massive throttling. Post a ThrottleStop screenshot while Cinebench is in progress. Open the Limit Reasons window. It should show in that window the reason for throttling. 

 

I've disabled Virtualization-Based Security as suggested, it was on.

Screenshots while Cinebench is running (no log was available after closing):

 

[unclewebb]

6 hours ago, Spikkel said:

Screenshots while Cinebench is running

The Intel 10210U has a 15W TDP power rating.

 

https://ark.intel.com/content/www/us/en/ark/products/195436/intel-core-i510210u-processor-6m-cache-up-to-4-20-ghz.html

 

Intel recommends that the long term PL1 power limit should be set equal to the 15W TDP rating. This tells the CPU to slow down during any long term test like Cinebench so it does not exceed 15W.

 

Limit Reasons confirms that the CORE is PL1 power limit throttling and it is doing this right at 15.0W. The CPU is being forced to slow down significantly so power consumption does not exceed 15W. Your CPU is running exactly as Intel intended it to run.

 

 

Post a screenshot of the TPL window so I can see what your power limits are set to. If Dell left the power limits unlocked, it is possible that you can increase the turbo power limits so the CPU can run faster when fully loaded. With good cooling, some 15W U series CPUs can run at up to 50W. Many Dell laptops use an embedded controller (EC) which will lock the long term PL1 power limit to the default 15W.

 

6 hours ago, Spikkel said:

no log was available after closing

Log files are optional. If you want ThrottleStop to create a log file, check the Log File box on the main screen.