Nvidia GPU (GTX 1060 6gb) not detected by system

[Marlo Walker-Lacroix]

Around about a week ago I purchased a new laptop (Microsoft Surface Book 2). Upon opening the laptop, I straight away installed GeForce experience and downloaded the new game ready drivers for my GTX 1060 6gb dedicated gpu. However halfway through installation I accidentally closed down geforce experience and when I rebooted my laptop, I found that my dedicated 1060 gpu was not detected in task manager so I went over to device manager and my gpu was not listed under display adapters only my integrated Intel graphics. I checked the box saying display hidden items and sure enough my nvidia gpu showed up under display adapter greyed out. So, I right clicked it and uninstalled the drivers and restarted my laptop. But now It doesn't show up anywhere in device manger, nothing with a yellow mark next to it in other devices or PCI slots in system devices. And GeForce experience won't detect my gpu and when I try to install drivers manually from Nvidia site, I get error saying driver not compatible with this version of windows.

 

My laptop is 64 bit Windows 11 Pro Version 22H2

OS build: 22621.1105

 

Windows update does not prompt to reinstall driver when I check for updates and drivers are not automatically installed when I restart the computer. I have no system restore points before the incident as well.

 

I have been thoroughly searching through many forums and yt videos to find solutions, but nothing is working, and it is really disappointing since it is a brand-new laptop. I even tried "Reset this PC" and gpu is still not detected. Any help would be most greatly appreciated.

[General Winter]

Have you heard of DDU, it's a 3rd party app called "display driver uninstaller" and I find it helps a lot in situations like this; run that in safe mode (it won't run otherwise and for good reason) and then try reinstalling geforce/gpu drivers

[Marlo Walker-Lacroix]

I tried DDU but not in safe mode. So are you saying boot into safe mode with networking and run DDU which will reboot my computer and then my gpu drivers may show up?

[General Winter]

4 minutes ago, Marlo Walker-Lacroix said:

I tried DDU but not in safe mode. So are you saying boot into safe mode with networking and run DDU which will reboot my computer and then my gpu drivers may show up?

half right

you don't need networking; should be able to select display -> nvidia and then select the restart option which is also recommended

after that you'll reboot into normal windows and try reinstalling the drivers from there

[Marlo Walker-Lacroix]

Ok I just booted into safe mode and ran DDU. It only detected my Intel Integrated graphics and my dedicated card still doesn't show in device manager. I also tried reinstalling the drivers, but it still shows this error:

[Marlo Walker-Lacroix]

Thankyou so much for your help everyone i resolved the issue at this link:

 

Surface Book not detecting NVIDIA Graphics Card (thewindowsclub.com)

 

The issue was fixed by removing the screen from the keyboard and refreshing device manger then reattaching it and refreshing again and "3D video controller" showed up under "other devices". I then restarted my computer and now installing my drivers works and doesnt show error. It seems its a common error with microsoft surface devices.