Has Amazon policy changed lately?

[Filingo]

I bought a couple of items, and while that order was on its way to me, the price of both items went down. I contacted support for the price difference, because it literally changed a day after order, and they told me they can't do anything. But I know they used to do it

 

Now I have to refuse the order, then they ship it back to Amazon and I'll need to re-order everything

 

I really don't understand this policy, because just shipping it back probably cost the same

 

 

[CommanderAlex]

Happened to me last month. IIRC, Amazon changed their price guarantee policy sometime in June 2021 to no longer offer this policy anymore. Kinda stupid if you ask me but what can you do...

[Filingo]

1 minute ago, SpiderMan said:

Happened to me last month. IIRC, Amazon changed their price guarantee policy sometime in June 2021 to no longer offer this policy anymore. Kinda stupid if you ask me but what can you do...

It's annoying... I wonder if customers can do something. Amazon was all about customer service.

I'm telling you in the last couple of days, the support is garbage, rude answers, not patient, and just want to get rid of you

 

 

[CommanderAlex]

1 minute ago, Filingo said:

It's annoying... I wonder if customers can do something. Amazon was all about customer service.

I'm telling you in the last couple of days, the support is garbage, rude answers, not patient, and just want to get rid of you

 

 

Yeah I don't get why they changed it when you can just return the product(s) and reorder them at the lower price. Perhaps this will flag your account in the future though for excessively returning items for costs. 

 

Maybe this is pandemic-induced for poor customer service? I haven't contacted Amazon for CS since Nov.2020.

[Filingo]

6 minutes ago, SpiderMan said:

Yeah I don't get why they changed it when you can just return the product(s) and reorder them at the lower price. Perhaps this will flag your account in the future though for excessively returning items for costs. 

 

Maybe this is pandemic-induced for poor customer service? I haven't contacted Amazon for CS since Nov.2020.

It feels like they're heading to a new policy completely. Maybe their capitalist masterminds calculated that wasting customers time and frustrate them is worth a few million dollars per year

 

Yea the flagging could also be part of this new policy.

I wonder if Americans(Because I assume their largest audience is US) are sensitive to such behavior and they'll somehow protest to overturn this...

[CommanderAlex]

4 minutes ago, Filingo said:

It feels like they're heading to a new policy completely. Maybe their capitalist masterminds calculated that wasting customers time and frustrate them is worth a few million dollars per year

 

Yea the flagging could also be part of this new policy.

I wonder if Americans(Because I assume their largest audience is US) are sensitive to such behavior and they'll somehow protest to overturn this...

It's just a strange policy to implement on their customers. This is probably because Jeff Bezos left. 

 

/s

[Filingo]

41 minutes ago, SpiderMan said:

It's just a strange policy to implement on their customers. This is probably because Jeff Bezos left. 

 

/s

Disappointment, they even disabled the option to send email to customer support, so I can't send them a letter about it.

Now I don't live in the US so I probably don't have much to do, but I hope the American customers will start contacting customer support regarding this BS and not let them do that

[CommanderAlex]

6 minutes ago, Filingo said:

Disappointment, they even disabled the option to send email to customer support, so I can't send them a letter about it.

Now I don't live in the US so I probably don't have much to do, but I hope the American customers will start contacting customer support regarding this BS and not let them do that

Just gotta hope.

[Andreas Lilja]

Yeah it's been going on for a while, happened to me in Spring 2020.

 

Wasn't bothered to ship it back for $20, I guess that's what they want.

[Filingo]

27 minutes ago, Andreas Lilja said:

Yeah it's been going on for a while, happened to me in Spring 2020.

 

Wasn't bothered to ship it back for $20, I guess that's what they want.

This is slowly happening, once the large corporation gained enough power, it start doing whatever it wants

Americans are sleeping

Amazon built itself around the "best customer service" moto, and now that they are the strongest in the market, they can abuse their customers.

 

I'm an Amazon customer since 2012, and this is the lowest of lows they've ever reached in my experience.

This doesn't seem too much, but this is a big deal when they star abusing the customers

 

Where do you think is a large enough platform to also post this and maybe raise more awareness? Maybe it will move things

 

[Filingo]

Update: Now Amazon Service started to lie.

I've never had this happening to me

Something really bad is going on there

[IkeaGnome]

Just now, Filingo said:

Update: Now Amazon Service started to lie.

I've never had this happening to me

Something really bad is going on there

What'd they do to lie?

[Filingo]

I had 50$ credit which I used on the order with the mistake

I was promised that if I return the items, they will return the coupon even though it's normally non-refundable, but because of the mistake that happened, they will return it as a favor 

 

Now that I contacted them to get it back because I returned the items, they said we're sorry it's non-refundable

some BS is going on there. Doesn't feel like Amazon customer service

[IkeaGnome]

11 minutes ago, Filingo said:

I had 50$ credit which I used on the order with the mistake

I was promised that if I return the items, they will return the coupon even though it's normally non-refundable, but because of the mistake that happened, they will return it as a favor 

 

Now that I contacted them to get it back because I returned the items, they said we're sorry it's non-refundable

some BS is going on there. Doesn't feel like Amazon customer service

https://www.amazon.com/gp/help/customer/display.html?nodeId=G9EAYKPV5YYDB8P7

https://www.amazon.com/gp/help/customer/display.html?ref_=help_search_1-1&nodeId=202029180&qid=1630188571170&sr=1-1

Quote

• If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.

Yes, it's not typical Amazon CS, but it's all within rules and COU. IIRC, Amazon stopped officially price matching in 2016, and might be taking a harder stance on it now.

[Filingo]

12 minutes ago, IkeaGnome said:

https://www.amazon.com/gp/help/customer/display.html?nodeId=G9EAYKPV5YYDB8P7

https://www.amazon.com/gp/help/customer/display.html?ref_=help_search_1-1&nodeId=202029180&qid=1630188571170&sr=1-1

Yes, it's not typical Amazon CS, but it's all within rules and COU. IIRC, Amazon stopped officially price matching in 2016, and might be taking a harder stance on it now.

Yes but one agent promised, I would not have returned it if I knew the service started lying to people

9 minutes ago, The Unknown Voice said:

Here is the explanation of the policy change:

https://www.groovypost.com/howto/request-amazon-price-change-refund/

 

 

I still don't understand why they prefer people to use the free return option or refuse option to send the item back and then re-ordering it

I guess most people don't care about this little amount of money, but when it's some big order like I did with some expensive PC parts then it accumulates...

 

 

On another note: The items I returned are probably still in the post office and I can get them back before they are shipped back to Amazon, the items are Ryzen 5 5600x, Crucial 32GB 3200Mhz RAM (On a separate order but on the same day), and the mistaken MSI B550 Tomahawk motherboard that I ordered instead of the MSI B550 Edge Wifi (Because I wanted Wifi).

 

Should I just keep the Tomahawk and build a pc without wifi? I mostly use cable, I just wanted to have the Wifi option and that's what started this mess

 

Also, I contacted some manager in the customer service and he promised me again that I WILL get my coupon back, although I'm not sure anymore..

[IkeaGnome]

1 minute ago, Filingo said:

Yes but one agent promised, I would not have returned it if I knew the service started lying to people

They might have thought they could still. Typically the CS reps you'll talk to are the lowest paid and least trained of the staffing. If you want to hold them to that word, keep transcripts in the future. Amazon will email you the chat transcript right?

3 minutes ago, Filingo said:

I still don't understand why they prefer people to use the free return option or refuse option to send the item back and then re-ordering it

It's also not really their fault it went on sale a day or two after you bought them. 

[Andreas Lilja]

Yeah CS has regressed and they contradict eachother.

 

These days depends whether the operator has a had good day with not too many Karens.

 

[Filingo]

9 minutes ago, The Unknown Voice said:

I guess that is up to you, as I would just keep what I ordered, and call it a day.

 

That's what I think I'll do..

 

8 minutes ago, IkeaGnome said:

They might have thought they could still. Typically the CS reps you'll talk to are the lowest paid and least trained of the staffing. If you want to hold them to that word, keep transcripts in the future. Amazon will email you the chat transcript right?

It's also not really their fault it went on sale a day or two after you bought them. 

They've been doing this for years to attract customers and make them feel safe when they buy on Amazon...

Also I understand if they refuse to do it a week after, a month after, but the price changed on the same day it was shipped! So that's ridiculous to fight the customer for about 10$. They were built upon customers' happiness. Now they know they control the market so they can stop give any sh** about you

 

The entire chat system changed, I didn't find an option to save transcript. All the history is saved in the chat. Whenever you open a new chat you can scroll up to see previous chats. I specifically asked the last one to send me the transcript and he did

 

next thing would probably be something related to free returns, they will also limit these

 

 

[IkeaGnome]

1 minute ago, Filingo said:

next thing would probably be something related to free returns, they will also limit these

You really might want to do some reading on some of the things people take for granted with Amazon..

https://www.usatoday.com/story/tech/talkingtech/2018/05/23/amazon-bans-customers-who-return-too-many-orders/636089002/

https://www.cnbc.com/2018/05/22/amazon-bans-people-for-returning-too-much-but-it-shouldnt.html

https://toughnickel.com/industries/amazon-banning-accounts-because-of-too-many-returns

https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401

 

[Filingo]

1 minute ago, Andreas Lilja said:

Yeah CS has regressed and they contradict eachother.

 

These days depends whether the operator has a had good day with not too many Karens.

 

I was a Karen today

3 minutes ago, IkeaGnome said:

You really might want to do some reading on some of the things people take for granted with Amazon..

https://www.usatoday.com/story/tech/talkingtech/2018/05/23/amazon-bans-customers-who-return-too-many-orders/636089002/

https://www.cnbc.com/2018/05/22/amazon-bans-people-for-returning-too-much-but-it-shouldnt.html

https://toughnickel.com/industries/amazon-banning-accounts-because-of-too-many-returns

https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401

 

This is going to be my second return ever since 2012, and the first one was a DOA Samsung NVME which they agreed to return even though the return period passed. But with current service, I wouldn't be surprised if I'm banned soon

[Filingo]

4 minutes ago, The Unknown Voice said:

Returning something is never free, especially with 3rd party vendors, the small companies like the one I worked for.

Yes but I mean that when you return an item that is eligible for free return, then it's free for you.

Of course Amazon probably pays. That's why I don't understand their stupid policy to not match prices if it changes a day or two after the order. But now that you showed me these articles, I assume they just ban users who do it too often

[Filingo]

4 minutes ago, The Unknown Voice said:

It's not free, as Amazon pulls the amount from your account, when you do the credit (or they do).

 

Last time I returned they refunded the entire amount?  Or I didn't even notice and they charged something?

[Filingo]

2 minutes ago, The Unknown Voice said:

They do it on the 3rd party side, as the vendor pays for it.

If it is something Amazon sells, that is not the case, as they pay the shipper.

 

Oh I only buy items that are "shipped from and sold by Amazon"

[IkeaGnome]

1 hour ago, Filingo said:

I was a Karen today

This probably didn't help. You catch more flies with honey than vinegar. At the end of the day, that's a person on the other side of that conversation that has probably been payed very little to deal with that all day. You can't really blame them for not giving you good service and saying what they needed to get you off their back. If you're nice to them you'd probably get a lot farther. 

4 hours ago, Filingo said:

while that order was on its way to me, the price of both items went down.

 

1 hour ago, Filingo said:

, and the mistaken MSI B550 Tomahawk motherboard that I ordered instead of the MSI B550 Edge Wifi (Because I wanted Wifi).

Especially if you gave them different reasons for wanting the return and partial refund. I recently made an order on eBay. Two orders from the same person on the same day. One was 7x games and the other was 5x games for a different console. They mistakenly sent the 7x and then duplicates of 5 of the first 7 games. I messaged them and let them know. Want to know what they did? They sent me a prepaid shipping label and the other 5 games. I was leaving for work the next morning so my friend whose house I park my truck at while I'm at work was supposed to drop the return off in the mail. He forgot. Once he found out what it was and why, he offered to buy them off me for what I paid. I messaged the seller offering to pay for those 5 games so he could just buy them off me. They offered me a $10 refund and the option to keep the games.

Yes this is eBay and not Amazon, but treat people well and you'll get it back. Speaking of which I need to message them and tell them not to send me $10 back. 

[LogicalDrm]

-> Moved to Off Topic

 

This is not tech related.