Answer from Samsung HQ about scanlines with G7/G9/Neo G9

[hola12]

For people that has scanlines on their G7/G9/Neo G9 and having difficulties to reach basic Samsung monitor support in their country, I was able to reach the Samsung HQ and got their answer: "Scanlines are because of the limitations of the screen". Some people may say that it is all the monitors that has this problem but my support said it is not all :

" when you search the internet for an problem about an product it will always look like it is an major issue and that every product has that issue.This is an distorted view. The reason this view is distorted is because we can see the full picture.Let 's take this case for example.You have scanlines on your monitor. Of course you think "Wait is this normal?"The next thing you do is you do an google search and here you find an 1000 post about people with the same problem.Of course all alarm bels will go of and you will think that every monitor has the same problem.how ever what you can not see is the amount of monitors that have been sold world wide and do not have that issue.If there were sold 1 million devices and of those 1 million 1.000 have an problem. it is still an amazing product. but the 999.000 people who have an great monitor with out issues.will not post about it. "

I hoped that it could be fixed with a firmware update but it seems we can't...

They ask me if I could give them the monitor to inspect that on their side and give a replacement but I refused because I don't know if it will be the same...

 

I have scanlines for these images, but maybe it will be different for you:
a) https://www.hardwareluxx.de/community/attachments/whatsapp-image-2020-10-15-at-22-43-50-1-jpg.567680/

b) http://www.lagom.nl/lcd-test/inversion.php

c) https://www.testufo.com/inversion#pattern=uniformity2&ppf=5

d) https://i.imgur.com/noCE2tY.png

e) https://i.imgur.com/wkZjUpc.png

f) https://ksr-ugc.imgix.net/assets/029/605/180/2c8ef349a4e074a44e2b472a811a403d_original.gif?ixlib=rb-2.1.0&w=680&fit=max&v=1593159119&auto=format&gif-q=50&q=92&s=0d153a1f5b7af1a570f2128d92a0a508

g) https://rog.asus.com/wallpapers

[emosun]

6 minutes ago, hola12 said:

They ask me if I could give them the monitor to inspect that on their side and give a replacement but I refused because I don't know if it will be the same...

well then you definitely aren't allowed to be mad about or even annoyed by the issue

[hola12]

3 hours ago, emosun said:

well then you definitely aren't allowed to be mad about or even annoyed by the issue

O don't worry , who said I was mad ? All I wanted was an answer from Samsung, I already did a replacement for death pixels and both previous and actual had scanlines issue. This is why I refused because I don't know if it will be the same. I was tired to unbox-mount-verify-unmount-put back in the box 2 times.

 

I just post here in case that someone will say "Samsung don't care, they ignore us about scanlines". I'm just sharing the answer from Samsung HQ

[CTR640]

Sometimes they better rename their business to Scamsung.

[xg32]

just add a disclaimer, 240hz* with scanlines, thanks for the post btw

 

i do think they can fix it up to 180, like the old g9, since adding fald and hdr to the same panel should not make it worse all the way down to 120, but who knows.