Best Buy lied!!! thought I finally got an Xbox series x... yeah right!! I must of been dreaming

[Laggkills]

so I'm just going to attach the email that I just sent best buy. I'm done with this at this point think I'm cursed.... My hope has been demolished that I will ever get a Xbox series x

 

Nate G 

to:customercare@bestbuy.com

date:Jun 10, 2021, 9:03 PM

subject:i was promised a Xbox series x by a support agent they lied to me.....

mailed-by:gmail.com

 

 

Hello,

 

So i was promised an xbox series x by an online support agent. I had a few questions so I reached back out and was told to call support. I did so and that agent told me I was lied to. He told me to go back into online chat and talk to a supervisor. After talking with an agent that gave me the runaround I got transferred to another agent. With him I was able to get to a supervisor. I told the supervisor what happened and that I had chat logs and call #'s basically that I had proof and he did nothing but say sorry and send an email to this email address. i've attached the logs below except for the last one i had with a supervisor because i cannot find it or it has not been sent to me yet but i'm sure you can find it the first person i talked to on the last chat was useless i had to ask for a supervisor multiple times and she thought a rtx 3070 ti was an xbox series x.

 

Im extremely aggravated over this. i've been an xbox customer for 15 years and thought best buy was a place that i could trust but obviously that's not the case. In this case i was cheated out of an xbox series x after being promised one. 

 

Hello, Nathan, Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon.

General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jun 10, 2021 18:35:28 GMT Jun 10, 2021 18:47:02 GMT 00:11:34 Preston Lopez INT-sv1appis20-1623349958905-40794

ChatBot (18:32:41 GMT) : Beginning of a non-XXX bots history message(s). ChatBot (18:32:41 GMT) : XXX-06-10T18:32:25.XXX-00:00USER: BOT:We are connecting you with the next available Agent. Syd.Watson (18:32:42 GMT) : Thank you for choosing Best Buy, my name is Syd.Watson. How may I assist you today? Syd.Watson (18:32:50 GMT) : hello,  Nathan Visitor (18:32:57 GMT) : Hello Visitor (18:33:21 GMT) : I have an xbox series x in my cart but it wont let me select a store Syd.Watson (18:34:08 GMT) : I understand you are getting an error at the checkout page Syd.Watson (18:34:13 GMT) : correct me if i am wrong Visitor (18:34:37 GMT) : Yes every store says unavailable that i can select Syd.Watson (18:34:49 GMT) : Let me get you over to one of our cart and checkout specialists as they have the best tools to help you out with this. Don’t worry, the next agent will be able to see our conversation so you won’t need to repeat anything! Visitor (18:35:14 GMT) : Thanks Info (18:35:22 GMT) : Syd.Watson has transferred this interaction. Info (18:35:28 GMT) : The interaction has been transferred to Preston Lopez Preston Lopez (18:35:36 GMT) : Thank you for choosing Best Buy, my name is Preston Lopez. How may I assist you today? Visitor (18:36:02 GMT) : I have an xbox series x in my cart but cannot select a store Preston Lopez (18:36:31 GMT) : Okay, let me check the details and assist you. Preston Lopez (18:38:18 GMT) : Not to worry, since the product is sold out everywhere you are not able to checkout. Once the item is back in stock you will be getting a notification for checkout. Preston Lopez (18:38:43 GMT) : You will also have a item reserved for you. Visitor (18:40:24 GMT) : So i dont have to wait till the button goes yellow again? I sat and waited for about 30 minutes this time. Preston Lopez (18:41:26 GMT) : Yes, if you have the item in your cart you will be getting the notification and a email . Visitor (18:43:12 GMT) : Ok and when i get that email it means that its ready to be picked up because it was reserved for me correct? All i need to do is pay right? Preston Lopez (18:43:27 GMT) : Yes. Visitor (18:43:58 GMT) : Excellent! For this i thank you you were a great help! Preston Lopez (18:44:26 GMT) : You are most welcome, Would there be anything else I can assist you with? Visitor (18:45:16 GMT) : Can i get a reference number for this conversation please? Preston Lopez (18:46:21 GMT) : Sure, you will get it after this chat ends. Visitor (18:46:32 GMT) : Thanks Preston Lopez (18:46:51 GMT) : It was my pleasure to assist a customer like you. Preston Lopez (18:46:56 GMT) : Have a great day. Preston Lopez (18:46:58 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.

Hello, NATHAN, Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jun 10, 2021 23:28:52 GMT Jun 10, 2021 23:37:01 GMT 00:08:08 Santiago A INT-sv1appis21-1623367415582-42421 ChatBot (23:23:48 GMT) : Beginning of a non-XXX bots history message(s). ChatBot (23:23:48 GMT) : XXX-06-10T23:21:45.XXX-00:00USER: BOT:We are connecting you with the next available Agent. ChatBot (23:23:48 GMT) : XXX-06-10T23:21:45.XXX-00:00USER: BOT:We are connecting you with the next available Agent. Visitor (23:23:53 GMT) : hello just had a question about an earlier conversation that i had with a support agent Cesar P (23:24:01 GMT) : Thank you for choosing Best Buy, my name is Cesar P. How may I assist you today? Visitor (23:24:28 GMT) : hello just had a question about an earlier conversation that i had with a support agent Cesar P (23:24:58 GMT) : Oh go ahead please, just keep in mind we don't have the previous interaction details Cesar P (23:25:09 GMT) : But let us know please :) Visitor (23:25:37 GMT) : then can you see any notes on the account then? Cesar P (23:26:00 GMT) : Let me know what can we do for you? Visitor (23:28:15 GMT) : basically i got an xbox series x into my cart today but no store had any in stock within 3 states. so i talked with support. i was told and have the transcript of the chat that because of this that when they are in stock that one would be reserved for me. Cesar P (23:28:40 GMT) : Let me get you over to one of our specialists as they have the best tools to help you out with this. Don’t worry, the next agent will be able to see our conversation so you won’t need to repeat anything! Info (23:28:52 GMT) : Cesar P has transferred this interaction. Info (23:28:52 GMT) : The interaction has been transferred to Santiago A Santiago A (23:29:33 GMT) : Hi, thanks for your patience as I see you have just been transferred to me. May I please have 2-3 minutes to review the start of this chat? My apologies on the delay. Visitor (23:29:49 GMT) : no problem Santiago A (23:30:01 GMT) : Hello Santiago A (23:30:08 GMT) : Thank you for stay in line Visitor (23:30:09 GMT) : hello Santiago A (23:30:45 GMT) : IN that case Please contact us via phone call 1-XXX-XXX-XXX to support you with. Visitor (23:31:13 GMT) : i have to call? Santiago A (23:31:37 GMT) : That is correct Santiago A (23:31:46 GMT) : and just you need to ask for videogames Santiago A (23:31:53 GMT) : department Visitor (23:32:31 GMT) : ok Santiago A (23:32:50 GMT) :  I'm more than glad to assist you. Is there anything else that I can help you with? Visitor (23:33:11 GMT) : thats it Visitor (23:33:14 GMT) : thanks Santiago A (23:36:19 GMT) : In that case  I hope that you have a wonderful day and thank you for choosing Best buy!

[Chris Pratt]

Sucks that you got mislead, but 1) you should assume that any chat support agent knows exactly nothing about anything, especially when it comes to how the website functions and 2) it's pretty universal that nothing is reserved until you have completed payment.

[dizmo]

I mean, I can kind of see why you're frustrated, but I'm going to put a few things out there:

• They don't care if you're an Xbox customer. Being an Xbox customer doesn't really benefit BestBuy.
• If you couldn't pick a store, how did you think you were getting one reserved? That doesn't make any sense. Logic should have kicked in there.
• There's very little a support agent can do for you in most circumstances. You should have just called the stores directly, or gone in.

Quote

Preston Lopez (18:38:18 GMT) : Not to worry, since the product is sold out everywhere you are not able to checkout. Once the item is back in stock you will be getting a notification for checkout.
Preston Lopez (18:38:43 GMT) : You will also have a item reserved for you.

Here's a key piece of information. It seems like he provided you with information, which you didn't understand properly, and he then carried on the conversation thinking you'd understood it correctly. Basically, if there was stock, you'd be able to pay and check out,once it's in stock, and at that time it would be reserved for you.

Quote

Visitor (18:43:12 GMT) : Ok and when i get that email it means that its ready to be picked up because it was reserved for me correct? All i need to do is pay right?

Right. You'd have to pay. Which you didn't do, as you couldn't, because there's no stock.

[Laggkills]

I actually wanted to say I've been a best buy customer for 15 years. The auto fill put in Xbox. Also you cannot order in the store or through the phone only online. I do get what your saying but at the same time if there was no stock in my area they could of just shipped it to the store but there was no option for that. They need to change the system they use because with it in my cart I had one when i chatted on the phone he explained that to me. that's why I said I was cheated out of an Xbox.

 

[dizmo]

28 minutes ago, Laggkills said:

I actually wanted to say I've been a best buy customer for 15 years. The auto fill put in Xbox. Also you cannot order in the store or through the phone only online. I do get what your saying but at the same time if there was no stock in my area they could of just shipped it to the store but there was no option for that. They need to change the system they use because with it in my cart I had one when i chatted on the phone he explained that to me. that's why I said I was cheated out of an Xbox.

 

You weren't, though. You simply misunderstood what the rep was saying.

[SteveGrabowski0]

Just because you get it in your cart doesn't mean anything is reserved. You have to select the store and check out before that store is sold out. I had the same thing happen to me multiple times when trying to buy a PS5 from Best Buy. You weren't fast enough checking out so you didn't get your system. The chat support rep seems to have made a promise he couldn't keep, and having worked this kind of tech support before, when someone asks for a supervisor we'd just transfer him to the guy at the next desk over and he'd pretend to be someone in a position of authority. But he can't do shit.

 

It's frustrating as hell trying to buy these consoles. I lost so many PS5 in my shopping cart at Walmart too before finally checking out quickly enough. You have to race through checkout when you have a system in your shopping cart, especially at Best Buy where you have to also take the extra step of choosing the store for pickup. Nothing is ever reserved until you complete checkout.

 

Best advice I can give is have all your CC and shipping info already on file with the store you try to buy from, make sure you have your CVV on your credit card memorized so you can enter it quickly, hope these fucks don't send 2-factor authentication codes because you haven't ordered from them in a while (this happened to me one time trying to buy a PS5 through Best Buy, and they kept sending me bad 2-factor codes), and just blitz through checkout as fast as you can. And be prepared to lose the system in the shopping cart many many times. Probably took me 10-15 times between Walmart and Best Buy before I finally successfully completed checkout after getting a PS5 in my cart and it was infuriating each of those 9-14 times I lost it after getting it in my shopping cart.

 

If you don't mind spending to get an extra controller, a game or two, a GamePass or XBox Live subscription (I forget which), and a Gamestop giftcard you might consider the Gamestop bundles too. Not sure exactly about Series X but I have seen their PS5 bundles stay in stock for 15-30 minutes after being offered for sale.