Ok, havin a problem with my samsung smart tv

[Dillpickle23422]

My samsung smart tv keeps showing the mute icon, but it still plays sound. It seems like a corrupt os to me, is there a way to re-install it? I will get the model number once I get home, that is if the remote works. Sometimes the remote only works to turn it on.

[Levent]

Is it displayed on top of the image (like it usually is) or appears it faintly?

[Dillpickle23422]

8 hours ago, Levent said:

Is it displayed on top of the image (like it usually is) or appears it faintly?

it's on top of the image

 

[Dillpickle23422]

3 hours ago, Grumpy Old Man said:

Go to the service menu and perform a factory reset

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Samsung Smart TV hidden secret menu allows you to do a factory reset and also connect some Bluetooth devices which you were unable to do before. Be careful while fiddling with these options as I cannot take any guarantee if you spoil the TV settings. The Samsung Smart TV I used in the video is Samsung F4500. The secret menu will not open with a smart remote. You may buy or borrow the original normal rectangular Samsung remote to access the secret menu but I am not so sure that will work.

Here are all methods to access the secret menu of different Samsung smart TV:

 

Method 1
Put the TV on standby and then push in series these buttons on the remote: 'info, menu, mute, power' the TV will then turn itself on and display a menu.

Method 2
Turn the power off. On the remote, press Mute followed by 1, 8, 2, Power in sequence.

Method 3
With the TV in standby, press the {DISPLAY} {P.STD} {MUTE} {POWER} on the remote.

Method 4
With the TV in standby, press the {SLEEP} {P.STD} {MUTE} {POWER} on the remote.

Method 5
With the TV in standby, press the {DISPLAY} {MENU} {MUTE} {POWER} on the remote.

Method 6
With the TV on standby. On the remote, press Mute followed by 1, 1, 9, Enter in sequence.

Method 7 for Smart TV RU7100, NU7090 Series 7 (suggested by viewer Caleb Harch)
Turn off tv. Press {Info} {Settings} {Mute} {On}

i'll give it a try! thanks!