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Logitech G935 Wireless Headphones Right ear no sound

Jason 57
By Jason 57
in Troubleshooting
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We bought these at Best Buy for my son for Christmas. 

Everything was working really well, so I gave it a great review. 

Last night, the right ear has no sound coming out of it. 

 

I tried the 3.5MM plug same issue. 

I swapped sound devices to see if it was a MB issue or the headphones. Then updated drivers for the MB, and checked again. 

 

He is upset because his classes start up today for Spring semester. 

 

Since he listens to it at MAX volume, I wonder if he blew it out? (After a month???)

 

Once I find the S/N I am going to talk with Logitech about an RMA. Because we just passed the BB return date. 

 

The only things I still haven't tried are plugging (3.5MM) into my PC or a phone to check it. And check on my PC with the wireless dongle. (doing that today when I get home.)

 

But if anyone on here has some advice for more troubleshooting or any ideas what else I can do. I would greatly appreciate it. 

 

My 2020 Upgrade: CPU: Ryzen 5 3600; MB: MSI X570 Tomohawk WiFi; Memory: G.Skill Ripjaws V 32GB 3600 MHz; Case: Lian Li Lancool II Mesh Performance; PSU: Corsair RM550X 80+ Gold; Storage: WD Blue 500GB SSD; Seagate 4TB Compute HDD; Monitor: GIGABYTE G34WQC 34" 144Hz Curved Gaming Monitor, 3440 x 1440 VA 1500R Display

 

Previous Components Still Using: GPU: MSI GTX 1070 (bought Used); Storage: WD 3TB Green HDD,WD 1TB Black HDD, SanDisk SSD PLUS 240GB

Previous Monitor I want to VESA mount: LG 29UB55-B 29" Ultrawide 1080p 60Hz IPS

 

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