Weird problem with my new pc

[lombiolove]

Hello guys! A friend of mine has an issue with his new PC, it worked fine the last week but now it has a really weird problem, whenever he shuts down his pc in the normal way and wants to boot it up again the mobo has the red cpu error LED on and a blackscreen which he cannot get over it, cant post, get to bios or even shut it down with the power button, the only way he gets over it is by unplugging the pc of the wall, BUT, here is the catch, if he unplugs the pc and starts it again then the pc works just fine, 0 problems at all!

Any ideas? Maybe a problem with windows in the boot phase?

[PorkishPig]

Sounds like an issue with the BIOS, try updating the BIOS.

[lombiolove]

1 minute ago, PorkishPig said:

Sounds like an issue with the BIOS, try updating the BIOS.

Already updated it a few minutes ago, forgot to put it in the post sorry! Also checked all the cables and connectors

[PorkishPig]

10 minutes ago, lombiolove said:

Already updated it a few minutes ago, forgot to put it in the post sorry! Also checked all the cables and connectors

Check to make sure that the memory is installed in the configuration recommended by the manufacturer. This should be either 1 and 3 or 2 and 4. See below for an example:

If the memory is already in the correct configuration, try clearing the CMOS. If all else fails, there is likely a defect with the motherboard.

[lombiolove]

1 minute ago, PorkishPig said:

Check to make sure that the memory is installed in the configuration recommended by the manufacturer. This should be either 1 and 3 or 2 and 4. See below for an example:

 

If the memory is already in the correct configuration, try clearing the CMOS. If all else fails, there is likely a defect with the motherboard.

Yes, i tried moving the ram sticks on either dual channel config, he had one not all the way in the slot but the problem remained. I will tell him about CMOS clearing tomorrow, thanks for the advice!

btw his rig is:

b450 aorus elite

ryzen 5 3600

16gb ram 3200

2060 super

[lombiolove]

On 8/14/2020 at 12:09 AM, PorkishPig said:

Check to make sure that the memory is installed in the configuration recommended by the manufacturer. This should be either 1 and 3 or 2 and 4. See below for an example:

If the memory is already in the correct configuration, try clearing the CMOS. If all else fails, there is likely a defect with the motherboard.

Hey, just an update, he just had erp enabled! Talked to an ex gigabyte support guy and he told us that may be the issue and it was. Thanks for the advice anyways!