NVIDIA GeForce GTX 1650 Unsupported Video Driver

[ButaroMan]

Hello,

I have a NVIDIA GeForce GTX 1650 graphics card and when I try to open Adobe Premiere 14.0 I receive the following error:

Unsupported Video Driver

 

Here's the systems compatibility report:

System Components:

Operating System    Windows v.10.0.18362.1
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    No conflicts to report.

Video    Intel(R) UHD Graphics 630 v.26.20.100.7262
----------------------------------------------------------------------------
    No conflicts to report.

Video    NVIDIA GeForce GTX 1650 v.25.21.14.1971
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1.    NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 430.86. This driver update is strongly recommended.
    URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Audio    Intel(R) Display Audio v.10.27.0.5
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    No conflicts to report.

Audio    Microsoft Streaming Service Proxy v.10.0.18362.1
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    No conflicts to report.

Audio    NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.11.1.0
----------------------------------------------------------------------------
    No conflicts to report.

Audio    Realtek(R) Audio v.6.0.1.8652
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    No conflicts to report.

Network    Bluetooth Device (Personal Area Network) v.10.0.18362.1
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    No conflicts to report.

Network    ExpressVPN TAP Adapter v.9.24.2.45
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    No conflicts to report.

Network    Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW) v.21.50.1.1
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    No conflicts to report.

Network    Microsoft Kernel Debug Network Adapter v.10.0.18362.1
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    No conflicts to report.

Network    Microsoft Wi-Fi Direct Virtual Adapter v.10.0.18362.1
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    No conflicts to report.

Network    Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (IKEv2) v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (IP) v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (IPv6) v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (L2TP) v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (Network Monitor) v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (PPPOE) v.10.0.18362.1
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    No conflicts to report.

Network    WAN Miniport (PPTP) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

Network    WAN Miniport (SSTP) v.10.0.18362.1
----------------------------------------------------------------------------
    No conflicts to report.

____________________________________________________________________________

Analyzing project: Untitled.prproj
    Details in file "SystemCompatibilityReport.ProjectAnalysis.txt"
    No errors were found.

____________________________________________________________________________

GPU Sniffer Log:
GPUSniffer launching with test mask 254
GPU Sniffer Output: 
GPUSniffer testing 254
Initializing GPU Tech:
    Try CUDA: 1
    Try OpenCL: 1
    Try Metal: 1
    Try Vulkan: 1
    KernelLoadAction: 0
    UseOpenGLContext: 0000000000000000
    UseDeviceContext: 0000000000000000
    UseD3D11Context: 0000000000000000
CUDA system device count: 1
    Found CUDA device index: 0 Name: GeForce GTX 1650
        No capability restrictions detected - adding device to list
OpenCL system device count: 2
    Found OpenCL device Name: GeForce GTX 1650 supportsSSG: 0
    Skipping nVidia OpenCL device
    Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
        No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce GTX 1650/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 419.71 25.21.14.1971
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
   Size: (0, 0, 3840, 2160)
   Max texture size: 32768
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1

--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 - 
   Name: GeForce GTX 1650
   Vendor: NVIDIA
   Capability: 7.5
   Driver: 10
   Total Video Memory: 4096MB
OpenCL Device 1 - 
   Name: Intel(R) UHD Graphics 630
   Vendor: Intel
   Capability: 2.1
   Driver: 2.1
   Total Video Memory: 12998MB
GPU Sniffer result: 62

____________________________________________________________________________

In Process GPU Initialization Log:
Initializing GPU Tech:
    Try CUDA: 1
    Try OpenCL: 1
    Try Metal: 0
    Try Vulkan: 0
    KernelLoadAction: 2
    UseOpenGLContext: 0000000000000000
    UseDeviceContext: 0000000000000000
    UseD3D11Context: 0000000025613998
CUDA system device count: 1
    Found CUDA device index: 0 Name: GeForce GTX 1650
        No capability restrictions detected - adding device to list
OpenCL system device count: 2
    Found OpenCL device Name: GeForce GTX 1650 supportsSSG: 0
    Skipping nVidia OpenCL device
    Found OpenCL device Name: Intel(R) UHD Graphics 630 supportsSSG: 0
        No capability restrictions detected - adding device to list
Finished gpu initialization in 292619 ms

____________________________________________________________________________

    Debug database settings:
        All settings default value

____________________________________________________________________________

    Notable Preferences: 
        Enable hardware decoding: 1
        Last used renderer name: CUDA 
        Enable display color management:  Not set (will use default value) 
        Enable Extended Dynamic Range Monitoring:  Not set (will use default value) 
        Write clip markers to XMP:  Not set (will use default value) 
        Enable growing files:  Not set (will use default value) 
        Missing font replacement:  Not set (will use default value) 

 

 

 

 

Can someone help me?

[Uptivuptiz]

First try and remove the old driver with DDU and then go to Nvidias website and install the latest. Hopefully that fixes it.

[Mephi00]

it says in the logs, that you should update your driver, because of crashes (I don't really trust logs they are mostly awful), but it's a first step, if that won't work, use DDU as already suggested.