New PC crashes in normal games, works ok otherwise

[ybl]

I am having trouble with my recently built PC(Check specs/component list below).

 

The system works normally while not gaming. (had high idle CPU temps but now it sits at 35-40C at idle, which is normal in India)

But when I play moderately demanding games like CS:GO/Ruiner/Apex Legends it will run smoothly (no performance issue) but it will crash after 15-20 minutes, no warning or freezes, straight to black.

After that it won't boot up until I turn off the PSU and wait for 10-15 seconds. Even if I leave the PC for hours, I have to reset the PSU to boot it up again.

 

More information:

• Even though the idle temps are pretty reasonable now the CPU temps while gaming are a bit on the higher side (hovers around 68C, sometimes jumps till 80C)
• The RAM heats up(not sure if this happens always) a LOT when playing Apex Legends (90C), I am using the DOCP profile for the RAM to run it at 3200 Mhz and 1.35V (this was set by the profile), everything else on the BIOS is default
• I am using Kraken M22 as the cooler for my CPU
• The system NEVER crashed while normal operation. Also never crashed while playing DotA/LoL.
• Event Viewer always has this entry before it crashes. (Event ID: 6). Followed by Event ID: 41 (Critical: Kernel-Power)

  File System Filter 'npsvctrig' (10.0, ‎2094‎-‎02‎-‎20T15:44:30.000000000Z) has successfully loaded and registered with Filter Manager.

   

System Specs:

CPU: AMD Ryzen 7 2700X (Pinnacle Ridge, PiR-B2) 3700 MHz (37.00x100.0) @ 2195 MHz (22.00x99.8)

Motherboard: ASUS ROG STRIX X470-F GAMING

BIOS: 4024, 09/07/2018

Chipset: AMD X470 (Low-Power Promontory PROM28.A)

Memory: 16384 MBytes @ 1596 MHz, 16-18-18-38 TridentZ

- 8192 MB PC25600 DDR4 SDRAM - G Skill F4-3200C16-8GTZR

- 8192 MB PC25600 DDR4 SDRAM - G Skill F4-3200C16-8GTZR

Graphics: AMD Radeon RX Vega 64, 8192 MB HBM2 SDRAM

Drive: Samsung SSD 850 EVO 120GB, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s

Drive: ST3500418AS, 488.4 GB, Serial ATA 3Gb/s

Sound: ATI/AMD Vega - High Definition Audio Controller

Sound: AMD Zen - HD Audio Controller

Network: Intel I211AT Copper (Pearsonville) Network Adapter

OS: Microsoft Windows 10 Home (x64) Build 17134.441 (1803/RS4)

PSU: Toughpower Grand 750W - https://www.thermaltake.com/products-model.aspx?id=C_00002989

 

[Wormhole]

are you running the newest Adrenaline driver?

[Wormhole]

Try turning off Fast Boot in Control Panel - Power Options

[Settlerteo]

Probably bad PSU unit. Not generally the Toughpower, just the one you have. Do you have a second psu/borrow a psu, that you can use to check if the crash still occurs when gaming?

[RAM555789]

It's most likely your PSU or your maybe your RAM. I would try scaling back on the RAM  bit a9nce that's an easy test and if it still happens test out the PSU.

[ybl]

4 hours ago, Wormhole said:

are you running the newest Adrenaline driver?

Yes, its 19.1.1.

[ybl]

4 hours ago, Wormhole said:

Try turning off Fast Boot in Control Panel - Power Options

Did that from the day I installed windows. Should I try to turn it on and off again ?

[ybl]

5 hours ago, Settlerteo said:

Probably bad PSU unit. Not generally the Toughpower, just the one you have. Do you have a second psu/borrow a psu, that you can use to check if the crash still occurs when gaming?

I have my friend's PSU, the last time we tried the motherboard didn't even powered up for some reason. I can try it again tonight though. Is there any other way to confirm the PSU has gone bad?

[AMAL VIJAY]

7 hours ago, ybl said:

I am having trouble with my recently built PC(Check specs/component list below).

 

The system works normally while not gaming. (had high idle CPU temps but now it sits at 35-40C at idle, which is normal in India)

But when I play moderately demanding games like CS:GO/Ruiner/Apex Legends it will run smoothly (no performance issue) but it will crash after 15-20 minutes, no warning or freezes, straight to black.

After that it won't boot up until I turn off the PSU and wait for 10-15 seconds. Even if I leave the PC for hours, I have to reset the PSU to boot it up again.

 

More information:

• Even though the idle temps are pretty reasonable now the CPU temps while gaming are a bit on the higher side (hovers around 68C, sometimes jumps till 80C)
• The RAM heats up(not sure if this happens always) a LOT when playing Apex Legends (90C), I am using the DOCP profile for the RAM to run it at 3200 Mhz and 1.35V (this was set by the profile), everything else on the BIOS is default
• I am using Kraken M22 as the cooler for my CPU
• The system NEVER crashed while normal operation. Also never crashed while playing DotA/LoL.
• Event Viewer always has this entry before it crashes. (Event ID: 6). Followed by Event ID: 41 (Critical: Kernel-Power)

  
  File System Filter 'npsvctrig' (10.0, ‎2094‎-‎02‎-‎20T15:44:30.000000000Z) has successfully loaded and registered with Filter Manager.

   

System Specs:

CPU: AMD Ryzen 7 2700X (Pinnacle Ridge, PiR-B2) 3700 MHz (37.00x100.0) @ 2195 MHz (22.00x99.8)

Motherboard: ASUS ROG STRIX X470-F GAMING

BIOS: 4024, 09/07/2018

Chipset: AMD X470 (Low-Power Promontory PROM28.A)

Memory: 16384 MBytes @ 1596 MHz, 16-18-18-38 TridentZ

- 8192 MB PC25600 DDR4 SDRAM - G Skill F4-3200C16-8GTZR

- 8192 MB PC25600 DDR4 SDRAM - G Skill F4-3200C16-8GTZR

Graphics: AMD Radeon RX Vega 64, 8192 MB HBM2 SDRAM

Drive: Samsung SSD 850 EVO 120GB, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s

Drive: ST3500418AS, 488.4 GB, Serial ATA 3Gb/s

Sound: ATI/AMD Vega - High Definition Audio Controller

Sound: AMD Zen - HD Audio Controller

Network: Intel I211AT Copper (Pearsonville) Network Adapter

OS: Microsoft Windows 10 Home (x64) Build 17134.441 (1803/RS4)

PSU: Toughpower Grand 750W - https://www.thermaltake.com/products-model.aspx?id=C_00002989

Change your PSU and check whether the problem persist. As u have problems only during gaming PSU may be the culprit. Load issues may be.

I had it too with my old PSU.