Why can I not play 4k/60 videos?

[Kinder]

The parts;

 

Mobo: H170TN (HDMI 2.0 on board)

CPU: i5-7500T

Ram: 16GB

GPU: Intel HD 630

HD: m2.ssd Evo960 256gb

OS: Win 10

Monitor: JVC 4k projector (NX7)

Case:  something different.....see below

 

No matter what I try I can't get 4k content to play. Huge stuttering and CPU pinning to 100% while GPU is at 30-40%.

I have updated drivers, codecs even manually added Hardware accelerating to the registry all to no effect.

Netflix 4k losses video signal (static screen) but sound keeps going, MPC, VLC all have stuttering issues. 

Even 4k/24 has some issues.

 

My understanding is that this set up should be able to play 4k content no problem. If anything up-scaling should be the problem but the projector handles that.

 

If I had a thunderbolt 3 port I'd toss money at it for an external GPU because keeping the form factor is important.

 

Ideas?

[nick name]

Try this an see if it helps.  

 

https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?irgwc=1&OCID=AID681541_aff_7593_159229&tduid=(ir_3bA3nzzWy1yTUMOyhMw0kQB9UkjQj1VJIVZtUQ0)(7593)(159229)()(UUwpUdUnU56397YYwYg)&irclickid=3bA3nzzWy1yTUMOyhMw0kQB9UkjQj1VJIVZtUQ0&activetab=pivot%3aoverviewtab

[Sorenson]

3 minutes ago, Kinder said:

The parts;

 

Mobo: H170TN (HDMI 2.0 on board)

CPU: i5-7500T

Ram: 16GB

GPU: Intel HD 630

HD: m2.ssd Evo960 256gb

OS: Win 10

Monitor: JVC 4k projector (NX7)

Case:  something different.....see below

 

No matter what I try I can't get 4k content to play. Huge stuttering and CPU pinning to 100% while GPU is at 30-40%.

I have updated drivers, codecs even manually added Hardware accelerating to the registry all to no effect.

Netflix 4k losses video signal (static screen) but sound keeps going, MPC, VLC all have stuttering issues. 

Even 4k/24 has some issues.

 

My understanding is that this set up should be able to play 4k content no problem. If anything up-scaling should be the problem but the projector handles that.

 

If I had a thunderbolt 3 port I'd toss money at it for an external GPU because keeping the form factor is important.

 

Ideas?

I believe you need a 6th gen cpu. The 5th gen intel didn't have the 10-bit HEVC Decoding. 

 

Link: https://arstechnica.com/gadgets/2016/11/netflix-4k-streaming-pc-kaby-lake-cpu-windows-10-edge-browser/

[Mr Technician]

4 minutes ago, Sorenson said:

I believe you need a 6th gen cpu. The 5th gen intel didn't have the 10-bit HEVC Decoding. 

 

Link: https://arstechnica.com/gadgets/2016/11/netflix-4k-streaming-pc-kaby-lake-cpu-windows-10-edge-browser/

He said he has a 7th gen i5 which is certainly new enough.

[themctipers]

I have UHD 620 inside of my i5 8350u (ThinkPad T480) and it struggles to play back bluray quality/bitrate H265 (4k 24fps). It needed to be recompressed again to be playable. 

 

What's the source from? 

[nick name]

Man, if he solved it and didn't come back to tell us how then I am gonna be super butt hurt.  

[nick name]

@Kinder  So did you get it sorted?

[Kinder]

2 hours ago, nick name said:

Man, if he solved it and didn't come back to tell us how then I am gonna be super butt hurt.  

Sorry, no butt hurtness for you.

I wiped it all and started from scratch.

-k-lite codec mega pack which included fresh MPC install.

-DisableHWAceleration set to 0 (this means disable is off which means HWA is on)

-Reboots each change

 

Tried the 140mbps jellyfish video at 2160/30 first. No issues then 2160/60 no issues.

Tried 4k files in MPC and all works great except for......

 

1) .mp4 4 k files max the CPU. Doesn't matter the player.

2) Netflix app plays then crashes 4k videos.

 

Gonna try some more things.

 

[nick name]

Did you try that Microsoft HEVC Video Extension?  It isn't included with fresh Windows 10 installs anymore.  

[Kinder]

Yup. no change.

[nick name]

12 minutes ago, Kinder said:

Yup. no change.

Damn it.  I wanna build a HTPC that uses the cheapest CPU that will run anything 4k I can throw at it.  

[Turtle Rig]

You should be able to watch videos at 4k without a hitch.  If its not playing good, then that is the CPU and GPU fault as both are a POS.

[Kinder]

3 hours ago, nick name said:

Damn it.  I wanna build a HTPC that uses the cheapest CPU that will run anything 4k I can throw at it.  

The only reason I'm having issues is that I'm determined to keep my chassis. Had I used any other case of have tossed in a cheap 1050 and have no issues at all. 

 

Hell, if this board had aTB3 let is be running an e external GPU. 

[nick name]

Well that's my point -- I don't want to build a HTPC that requires a GPU.  I want to find the cheapest CPU that can play all 4K content that I might want it to.  I didn't wanna ask about what might work in the forum and Intel says several of their CPU families will play 4K video, but I don't really trust their assertion.  

[Sorenson]

have you tried allocating more ram to the integrated graphics?

[Kinder]

1 hour ago, Sorenson said:

have you tried allocating more ram to the integrated graphics?

I think at one point I allocated 8gb to it but no effect. I can retry that when I get home tonight.

 

[Kinder]

10 hours ago, nick name said:

Well that's my point -- I don't want to build a HTPC that requires a GPU.  I want to find the cheapest CPU that can play all 4K content that I might want it to.  I didn't wanna ask about what might work in the forum and Intel says several of their CPU families will play 4K video, but I don't really trust their assertion.  

Have you considered an nVidia Shield? Using the Plex server stuff it seems to do well. 

 

You can side load a browser for light surfing too.

 

That was/ is my back up plan.