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can't plug anything in the usb back panel

siberiansteel11
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so there's a metal piece or plastic I think that's blocking it. which is very weird because it's my first time seeing something like this. can this be opened? is there a mechanism for it? my friend bought it from newegg it's an ibuypower pc. it's using an asrock z97 anniversary motherboard and I've built a computer with this mobo before and I never really remembered seeing something like this. so I'm guessing it's not the default IO Blackplate? she really can't plug usb's into it. 

usb.png

CPU: I5 7400 | Motherboard: MSI H110M  | RAM: 16GB G-Skill 2400mhz  | GPU:  NVIDIA  MSI Gaming 4G GTX 970 | Case: Tecware Quad | Cooling: Stock| Storage: Kingston 120gb SSD, 1TB Drive ,  | PSU: Seasonic 620 Watt 80+ Bronze Full Modular | Display: Devant 50 Inch Smart TV   | 

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It seems like they didn't put in the I/O shield in right, you'd have to take out the motherboard to fix it.

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