laptop wifi randomly disconnect

[Jun Wei Goh]

Hi guys i having this problem where by my laptop wifi will randomly not work even though window says is connected

things that i tried

1) download the lastest driver

2)disable and renable the wifi adapter

3)send to manufactor for brand new replacement

4)uninstall the driver via device manager and let window decide which driver to use

5)disable the "auto sleep this device" under device manager ->select my wireless card ->power managment  

6)update router lastest one already 

All of this failed .

i using a intel wireless ac 9560 and i download the driver from their website 

hope someone can help my out

[amusedschrodinger]

3) You got a new laptop or a new adapter?

 

Does this happen only at home or with any wifi network you connect to?

[NumLock21]

update your router

[Jun Wei Goh]

2 hours ago, amusedschrodinger said:

3) You got a new laptop or a new adapter?

 

Does this happen only at home or with any wifi network you connect to?

New laptop. I only connect to my home wifi so far

[Jun Wei Goh]

1 hour ago, NumLock21 said:

update your router

I tried same thing

[amusedschrodinger]

Is your laptop the only wireless device in your home that's having intermittent wireless connection issues?

 

You can try changing the router's wireless channel if there are other wifi signals in the area.

[Jun Wei Goh]

2 hours ago, amusedschrodinger said:

Is your laptop the only wireless device in your home that's having intermittent wireless connection issues?

 

You can try changing the router's wireless channel if there are other wifi signals in the area.

nope my samsung s8 also have this issue but not so much as my laptop . i changed my wifi channel i will see how it goes

[NumLock21]

1 hour ago, Jun Wei Goh said:

nope my samsung s8 also have this issue but not so much as my laptop . i changed my wifi channel i will see how it goes

If 2 devices has the same issue, then it's most likely your router.

[Jun Wei Goh]

22 hours ago, NumLock21 said:

If 2 devices has the same issue, then it's most likely your router.

but my desktop is not having this issue 

[Jun Wei Goh]

On 9/20/2018 at 8:20 PM, amusedschrodinger said:

Is your laptop the only wireless device in your home that's having intermittent wireless connection issues?

 

You can try changing the router's wireless channel if there are other wifi signals in the area.

ok update still doesnt work any more idea left?

[markr54632]

Sounds like your router like said above.

[Alex Atkin UK]

Does your router have the same SSID for both 2.4Ghz and 5Ghz WiFi?

 

If so, have you tried splitting them into their own SSIDs and trying the laptop on each to see if they both have the issue?

 

As it randomly stops working but is still connected, I'd be tempted to blame some sort of DHCP lease issue as I know from experience that Windows can be really weird and fail to renew the lease correctly without turning WiFi off then back on, sometimes even a reboot.

Is there a way in your router to change how long it goes between lease renewals?

[Jun Wei Goh]

17 hours ago, Alex Atkin UK said:

Does your router have the same SSID for both 2.4Ghz and 5Ghz WiFi?

 

If so, have you tried splitting them into their own SSIDs and trying the laptop on each to see if they both have the issue?

 

As it randomly stops working but is still connected, I'd be tempted to blame some sort of DHCP lease issue as I know from experience that Windows can be really weird and fail to renew the lease correctly without turning WiFi off then back on, sometimes even a reboot.

Is there a way in your router to change how long it goes between lease renewals?

how to check the SSID for 2.4 and 5 GHZ i using asus router .Plus i have no idea about my router changing between lease renwals any way to check ?

[Jun Wei Goh]

17 hours ago, Alex Atkin UK said:

Does your router have the same SSID for both 2.4Ghz and 5Ghz WiFi?

 

If so, have you tried splitting them into their own SSIDs and trying the laptop on each to see if they both have the issue?

 

As it randomly stops working but is still connected, I'd be tempted to blame some sort of DHCP lease issue as I know from experience that Windows can be really weird and fail to renew the lease correctly without turning WiFi off then back on, sometimes even a reboot.

Is there a way in your router to change how long it goes between lease renewals?

oh wait sorry SSID is the name of the network i connect lol didnt know that and nope both are different 

[Alex Atkin UK]

Did you test on both SSIDs to see if its the same and check if the router lets you change the DHCP lease time?

[Jun Wei Goh]

4 hours ago, Alex Atkin UK said:

Did you test on both SSIDs to see if its the same and check if the router lets you change the DHCP lease time?

both SSID is different i checked and nope i cant seen to change the lease time .lease time is 1 day