Ryzen CPU Damaged?

[Travercraig]

Today i recieved my AMD Ryzen 7 1700 cpu from Amazon, and upon inspection of the cpu chip itself, I've noticed that the corners look damaged and scratched.

 

Is this normal? Because to me it looks like something has pressed against the corners of the chip hard enough to leave a mark, and on one of the corners an actual cut.

 

Here are some close up pictures of what i'm talking about.

 

Should i request a refund from amazon or is this fine, and that it should work with no issues?

 

 

[themctipers]

Looks like shipping damage to me..  Plastic cannot damage metal. Stop being paranoid and see if it works!

[Squibbies18]

2 minutes ago, GR412 said:

Should i request a refund from amazon or is this fine, and that it should work with no issues?

as long as he pins on the bottom are ok the CPU should be fine

[Haeking]

3 minutes ago, GR412 said:

Today i recieved my AMD Ryzen 7 1700 cpu from Amazon, and upon inspection of the cpu chip itself, I've noticed that the corners look damaged and scratched.

 

Is this normal? Because to me it looks like something has pressed against the corners of the chip hard enough to leave a mark, and on one of the corners an actual cut.

 

Here are some close up pictures of what i'm talking about.

 

Should i request a refund from amazon or is this fine, and that it should work with no issues?

 

 

Test it out, no point in returning it without knowing if runs or is binned well 

[Travercraig]

.

[Travercraig]

2 minutes ago, Squibbies18 said:

as long as he pins on the bottom are ok the CPU should be fine

Is this normal then on these CPU's? Because i've never seen damage like that on any of my previous CPU's.

[themctipers]

Just now, GR412 said:

I don't recall ever saying it was the plastic. I'm not that stupid.

I forgot that the CPU is packed into it's own box area, at least with the Intel CPU boxes I've seen. 

[Salacious B Crum]

Just now, GR412 said:

I don't recall ever saying it was the plastic. I'm not that stupid.

Don't sweat it I've seen dozens of chip photo's and video's of the same blemish I'm quite sure it's a manufacture mark as many that I've seen are in the same location

[Squibbies18]

Just now, GR412 said:

Is this normal then on these CPU's? Because i've never seen damage like that on any of my previous CPU's.

I didn't notice anything on my ryzen CPU so i'm not sure, you could file for a refund if you wanted to. If the CPU works then i don't see much point as the marks shouldn't impact cooling performance at all. The marks might hurt it's resale value if you decided to sell it so it's entirely up to you  

[Misanthrope]

It looks that during testing at one point a heatsink was over tightened a bit bending the heat spreader ever so slightly. Because it's at the very edges fairly far away from components it's unlikely that it damaged anything: I agree with the others now that you've documented it with pics I would test and return only if it actually has problems.

[Travercraig]

14 minutes ago, Misanthrope said:

It looks that during testing at one point a heatsink was over tightened a bit bending the heat spreader ever so slightly. Because it's at the very edges fairly far away from components it's unlikely that it damaged anything: I agree with the others now that you've documented it with pics I would test and return only if it actually has problems.

Yeah that makes sense, i was just concerned. Thanks.

[Ryujin2003]

If it works, you should be fine; however, my concern would be with the corners being raised. So some heatsinks might not make correct contact of the corners lift the heatsink enough to not make contact with the majority of the surface and therefor, reduce your cooling capabilities. I would lay it on a flat surface upside down, and if the corners prevent it from laying flush, I'd think about returning it.

[panther420]

53 minutes ago, GR412 said:

Today i recieved my AMD Ryzen 7 1700 cpu from Amazon, and upon inspection of the cpu chip itself, I've noticed that the corners look damaged and scratched.

 

Is this normal? Because to me it looks like something has pressed against the corners of the chip hard enough to leave a mark, and on one of the corners an actual cut.

 

Here are some close up pictures of what i'm talking about.

 

Should i request a refund from amazon or is this fine, and that it should work with no issues?

 

 

It's just a normal Ryzen thing. I got my 1600 like this and I freaked out, but it was fine. thanks for giving all of us a heart attack AMD

[Travercraig]

5 minutes ago, panther420 said:

It's just a normal Ryzen thing. I got my 1600 like this and I freaked out, but it was fine. thanks for giving all of us a heart attack AMD

Well thats good to hear that i'm not the only one. Thanks for your input.

[honestmuggle]

Hey,

 

Even I have recently purchased a ryzen 1700x cpu and now i feel relief seeing the same kind of marks at corners in your cpu. Although i am not happy with this. I have uploaded the image of my cpu. Check...

 

And let me know how your cpu is performing?

But one thing i have noticed that most of the ryzen cpu's which have such kind of marks are made in malaysia while in china version cpu's have no such marks.

 

I have already emailed about this to AMD.

[Travercraig]

1 hour ago, honestmuggle said:

Hey,

 

Even I have recently purchased a ryzen 1700x cpu and now i feel relief seeing the same kind of marks at corners in your cpu. Although i am not happy with this. I have uploaded the image of my cpu. Check...

 

And let me know how your cpu is performing?

But one thing i have noticed that most of the ryzen cpu's which have such kind of marks are made in malaysia while in china version cpu's have no such marks.

 

I have already emailed about this to AMD.

Hmmm interesting, i mean if the cpu works i'm fine with it.

[Travercraig]

2 minutes ago, GR412 said:

Hmmm interesting, i mean if the cpu works i'm fine with it.

 

1 hour ago, honestmuggle said:

Hey,

 

Even I have recently purchased a ryzen 1700x cpu and now i feel relief seeing the same kind of marks at corners in your cpu. Although i am not happy with this. I have uploaded the image of my cpu. Check...

 

And let me know how your cpu is performing?

But one thing i have noticed that most of the ryzen cpu's which have such kind of marks are made in malaysia while in china version cpu's have no such marks.

 

I have already emailed about this to AMD.

Let me know how you get on with their email response, i'm interested to see what they say.

[hotbrass]

My R7 1800X and R5 1600 came from the factory just like that.  It made me wonder too. But mine are not damaged, they just look that way, for some reason.

[honestmuggle]

Guys this is what AMD has replied to my email...

[Jumper118]

My 1600 has same corners as well. It's clearly just not been made quite right but if the rest of the heatspreader is higher and it's bend down on one corner then it doesn't really matter. 

[Salacious B Crum]

Both mine have it its a manufacturing side affect, nothing to see here