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TikiPlays

Help!! Asus charging more that i brought the laptop for to repair it

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Posted · Original PosterOP

asus is charging $1730 AUD for my rog strix g531gt the part that broke on it is the dc port to charge it i bought the laptop for $1599 aud can they do this? I dont what i can do. am i stuck with a $1599 paperweight

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What is their reasoning for $1730? Is it international shipping, because if so, not much can be done.


I am far from an expert in this so please correct me if I’m wrong.

Quote or tag me so I can see your response

 

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Posted · Original PosterOP
14 minutes ago, zeusthemoose said:

What is their reasoning for $1730? Is it international shipping, because if so, not much can be done.

no they sent it to the closest asus repair shop which is down the road from me so it isnt shipping they sent the laptop back to me for free after diagnosing the problem which i chose not to get it repaired 

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Just now, TikiPlays said:

no they sent it to the closest asus repair shop which is down the road from me so it isnt shipping they sent the laptop back to me for free after diagnosing the problem which i chose not to get it repaired 

Then whats wrong with it?


I am far from an expert in this so please correct me if I’m wrong.

Quote or tag me so I can see your response

 

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Posted · Original PosterOP
14 minutes ago, zeusthemoose said:

Then whats wrong with it?

the dc jack is broken so i can't charge the laptop

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Just now, TikiPlays said:

the dc jack is broken so i can't charge the laptop

I mean is it just a loose cable, something needs to be resoldered, something needs to be replaced, or something else?


I am far from an expert in this so please correct me if I’m wrong.

Quote or tag me so I can see your response

 

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sometimes as explained in the video on refurbished goods, sometimes to repair certain parts of electronics, it will cost more than a brand new unit. If you had the unit for a while at this point, I would just buy a new laptop. If this laptop is fairly recent, you could try and ask for a price breakdown and other's on the forum can help you


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Posted · Original PosterOP
14 minutes ago, zeusthemoose said:

I mean is it just a loose cable, something needs to be resoldered, something needs to be replaced, or something else?

 

it needs to be replaced a piece of plastic that was in the dc jack broke off  into the the charger so it needs to be replace i have tried fixing it myself but cant 

 

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Posted · Original PosterOP
14 minutes ago, eeeee1 said:

sometimes as explained in the video on refurbished goods, sometimes to repair certain parts of electronics, it will cost more than a brand new unit. If you had the unit for a while at this point, I would just buy a new laptop. If this laptop is fairly recent, you could try and ask for a price breakdown and other's on the forum can help you

the laptop was from late 2019 i brought new

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2 minutes ago, TikiPlays said:

 

it needs to be replaced a piece of plastic that was in the dc jack broke off  into the the charger so it needs to be replace i have tried fixing it myself but cant 

 

Like others said, I would try a different repair shop and see what they say. If they cant for cheaper, either try and buy a replacement part and try to do it yourself or sell it for parts (or as broken).


I am far from an expert in this so please correct me if I’m wrong.

Quote or tag me so I can see your response

 

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Posted · Original PosterOP
14 minutes ago, RAM555789 said:

Should probably look for a 3rd party to repair it, with a quote like that from Asus.

i went to a 3rd party to repair it first but they said they couldn't get the part.

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14 minutes ago, TikiPlays said:

i went to a 3rd party to repair it first but they said they couldn't get the part.

If it's literally just the connector broken and nothing else on the mobo, one could easily just swap the connector on both the mobo and the charger to a different one. Might have to cut some of the plastic shell of the laptop to fit a different connector there, but eh, it'd be cheaper than buying a new laptop.


Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

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Posted · Original PosterOP
16 minutes ago, WereCatf said:

If it's literally just the connector broken and nothing else on the mobo, one could easily just swap the connector on both the mobo and the charger to a different one. Might have to cut some of the plastic shell of the laptop to fit a different connector there, but eh, it'd be cheaper than buying a new laptop.

i couldn't do it myself but i did ask the repair shops if they could put a different connector in but they refused

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Just now, TikiPlays said:

i did ask the repair shops if they could put a different connector in but they refused

Oh? That's pretty silly; if a customer is willing to accept the risk, why refuse? Oh well, I suppose you don't have a lot of choices then.


Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

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Posted · Original PosterOP
14 minutes ago, WereCatf said:

Oh? That's pretty silly; if a customer is willing to accept the risk, why refuse? Oh well, I suppose you don't have a lot of choices then.

yeah its a pretty shitty situation

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12 hours ago, TikiPlays said:

the laptop was from late 2019 i brought new

ask for a price breakdown. if it seems unreasonable, take your business elsewhere


PC specs:

Ryzen 9 3900X overclocked to 4.3-4.4 GHz

Corsair H100i platinum

32 GB Trident Z RGB 3200 MHz 14-14-14-34

RTX 2060

MSI MPG X570 Gaming Edge wifi

NZXT H510

Samsung 860 EVO 500GB

2 TB WD hard drive

Corsair RM 750 Watt

ASUS ROG PG248Q 

Razer Ornata Chroma

Razer Firefly 

Razer Deathadder 2013

Logitech G935 Wireless

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Posted · Original PosterOP
5 hours ago, eeeee1 said:

ask for a price breakdown. if it seems unreasonable, take your business elsewhere

yea i will thanks for the help

 

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