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ThatOneRussian

Has anyone else experienced frankly terrible support for ASUS Motherboards?

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Posted · Original PosterOP

I'm selling my parts off to upgrade my motherboard and CPU. A really good friend of mine has been needing a cheap pc for his daughter so I'm giving him my motherboard and cpu for a cheap price. 

The person who the motherboard and CPU is for cares quite a bit about aesthetics and my motherboard (ASUS Maximus VIII Hero) comes with Aura lighting. Says so on the box and their website. I understand that when selling used you shouldn't care about looks as much. But its a friends youngish daughter. Trying to be a good friend you know.

 

I never really bothered to change the lighting on the motherboard but decided to test it out for my friend. Only to realize that the motherboard is not even recognized by Aura.

So, first, I call Asus and they tell me I have to email their technical support staff.

 

They tell me that my motherboard does not even support it and in the same email give me some troubleshooting tips .

Anyone else experienced something like this with ASUS support?


"God created war so that Americans would learn geography"

 

 

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Maybe because it's so old it lost support already?


CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: 1TB HP EX920 PCIe x4 M.2 SSD + 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172), 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Posted · Original PosterOP
Just now, Jurrunio said:

Maybe because it's so old it lost support already?

It's still getting updates. So, no.


"God created war so that Americans would learn geography"

 

 

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3 minutes ago, ThatOneRussian said:

It's still getting updates. So, no.

I mean warranty. Technically after warranty ends you only get bug fixes, nothing else.

 

which is legal but awful.


CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: 1TB HP EX920 PCIe x4 M.2 SSD + 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172), 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Posted · Original PosterOP
Just now, Jurrunio said:

I mean warranty. Technically after warranty ends you only get bug fixes, nothing else.

 

which is legal but awful.

It's not even about the bug. If I am honest. Just, straight up telling my motherboard does not have the feature is horrible.


"God created war so that Americans would learn geography"

 

 

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15 minutes ago, ThatOneRussian said:

Anyone else experienced something like this with ASUS support?

Generally Asus support is meh at best 

And I have heard many bad things about it 

Unless you mean bios support and not technical support lol


My favorite case is the mechify c and it is the best case and if you say otherwise you're lying 

 

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Did you download the Aura software or Armoury Crate software?

The Aura software is pretty out of date, I would uninstall it and try the Armoury Crate software for RGB instead.


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Current Build Log/PC:

Prior Build Log/PC:

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oh im dealing with them now with this shitty Armoury Crate, which won't go back to default lighting thanks to it still leaving files on my pc, even after using revouninstaller. Literally got 6 email from 6 different support staff trying to help me, and non of em are.

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I stopped buying Asus mobos after they left Windows 10 unsupported on what was a 2yr old board at the time, I figure they'll continue to fail to provide so I no longer see them as good investments, I'm now trying out MSI! 

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