No signal after changing resolution

[blackviking03]

Alright, my friend has a problem with his monitor.

 

Basically what happened was that he downloaded Assassin's Creed Syndicate (free on EpicGames) and when he started it, it gave him a black screen and the only way to run the game was in windowed mode.

 

So his monitor is a pretty old one (10+ years old) and he uses a HDMI adapter (because he doesn't have a VGA slot on his gpu, GTX 1050Ti)

 

So i connected to his teamviewer (before the issue) and ran the game in Windowed mode and it worked but then he said that the windowed resolution in-game (1920x1080) doesn't match the native resolution of his monitor (1400x900)

 

So i went into windows display settings and saw that he CAN go up to 1920x1080 but 1400x900 is recommended, and i changed it to 1920x1080 and he said he got a black screen and then i changed it back to 1400x900 and it still gave him a black screen, so i didn't know what to do next.

 

Does anyone have an advice on what to do next?

 

Edited February 23, 2020 by Glenwing
Caps lock removed from title

[xhackforeverxdx]

If the Monitor is nativ 1400x900 why would u try to run in at 1080p does not really make sense to me i mean its not even the right apsect ratio and what do u mean with black screen does he get a black screen while he starts the game or a black screen in windows itself if its only the game that blackscreens now just try to locate the settings data of the game and delete it to reset it 

[FloRolf]

Have you tried turning it off and on again? 

[blackviking03]

2 minutes ago, FloRolf said:

Have you tried turning it off and on again? 

He did, no luck.

 

He said he will try again tomorrow, because its late in our country.

 

If i dont respond anymore that means im sleeping, i just wanted to make this post before going to sleep.

[FloRolf]

Just now, blackviking03 said:

He did, no luck.

 

He said he will try again tomorrow, because its late in our country.

 

If i dont respond anymore that means im sleeping, i just wanted to make this post before going to sleep.

That's usually not a good approach. If you make a topic and then stop responding people will also stop caring about your problem. I mean, you at least told us you were going to sleep but some people just disappear and then expect a solved topic when they wake up. 

[blackviking03]

Alright im back any advice?