No replacemntepads for my Razer Pads!

[stereodreieck_86]

Hey guys,

 

I am a little angry because Razer (Germany) could not even tell what kind of Mouse I have, and they have no replacement pads.

 

Do you know what kind of mouse I have?

 

Quote from Razer:

Quote

Hello Nik,
 
Dominik here from Razer Support.
 
Unfortunately I can not tell you exactly which mouse it is, but I suspect that it is a Razer Sargosa.
For exact information I would need the serial * and product numbers ** which you can find on the bottom of the mouse.
 
In general, I also have to inform you directly that we do not have or cannot send replacement pads and that the mouse is almost certainly no longer within the two-year warranty.
If you should have bought it within the last 2 years, I would need proof of purchase there, then we can see if we can possibly initiate a warranty claim.
 
* The serial number begins with two letters, followed by a series of numbers. It has NO hyphens and is either on the package or on the product itself, usually under the barcode.
** Product numbers are a series of numbers and numbers with hyphens. As a rule, they start with RZ.

Both the serial and product numbers are close together and can generally be found under the pillow of the left ear cup (for headsets), on the bottom / back of the device, or on the original packaging. If you are unsure which numbers are correct, you can simply send us a photo of the label! Please note, however, that our system can only process files up to 5 MB.
 
Sincerely yours

 

 

[minibois]

Hey, welcome to the forum.

 

I would suggest you turn it over and check the label. Just Google the string that says "model number" or "SKU"

[Tristerin]

Sounds like you have an old Razer mouse that you need to Identify yourself, via the skews on the bottom so he doesn't take a wild guess.  You cannot be upset about this bro.

 

Also, they aren't going to suggest a third party pad replacement.  They do that they lose the potential for you to purchase a new Razer mouse instead.

 

I don't see the problem at all with Razers response.  Seems like a very entitled post.

[stereodreieck_86]

1 hour ago, Tristerin said:

Sounds like you have an old Razer mouse that you need to Identify yourself, via the skews on the bottom so he doesn't take a wild guess.  You cannot be upset about this bro.

 

Also, they aren't going to suggest a third party pad replacement.  They do that they lose the potential for you to purchase a new Razer mouse instead.

 

I don't see the problem at all with Razers response.  Seems like a very entitled post.

Look, I did a little research and it took me roughly 2minutes. The Razer employee even got the name wrong and wasn't able to identify the mouse.

Again, it took me 2minutes to figure out the name (just by comparing the shape of the mouse) and write a mail to order@com-tra.de (who hopefully have some replacementpads).

 

I am not going to buy a new mouse because of worn out pads, there is no potential sale for a new mouse.

As a techsavy guy It simply makes me angry and throws a bad light at the company (similar to the Applerepairprogram and planned obsolescence)

[Tristerin]

1 hour ago, stereodreieck_86 said:

Look, I did a little research and it took me roughly 2minutes. The Razer employee even got the name wrong and wasn't able to identify the mouse.

Again, it took me 2minutes to figure out the name (just by comparing the shape of the mouse) and write a mail to order@com-tra.de (who hopefully have some replacementpads).

 

I am not going to buy a new mouse because of worn out pads, there is no potential sale for a new mouse.

As a techsavy guy It simply makes me angry and throws a bad light at the company (similar to the Applerepairprogram and planned obsolescence)

You sound really entitled.  You do realize if he guesses wrong he could be held accountable or liable?  Probably not.  So instead of guessing he asked you to do the legwork you should have done up front instead of sending a picture.  Got it.

 

He also isn't going to suggest something, off a guess. I am sure if you had provided him with the right data up front he could have offered you replacement pads through razer if they actually produce them.  

 

I have no idea where your angst or anger is coming from, and I wholly disagree with your stance.  

 

EDIT - hell its YOUR mouse why don't YOU know what it is?

[Xiee]

Why not just buy a new mouse? I understand some people like the feel of their current hardware, but if it's just too much of a hassle to get replacement parts, and considering how old the thing may be, I'd rather just buy a new one.

 

Just my opinion btw...