Corsair Void RGB Wireless battery issues

[NickToye]

Hi I acquired a headset from a friend, he hardly used them as he won another pair.  The ones in question are the Corsair Void RGB Wireless ones.  Problem I am having is that the thing doesn't seem to charge, I've done all the steps listed here - http://forum.corsair.com/v3/showthread.php?p=1001719#post1001719

 

Left them charging for around 6 hours tonight while I was out, the light was showing amber, and it was still showing amber when I got home, so I thought I would see how they were doing.  iCue said they were at 76%, but within a minute this dropped to 26% and 2 minutes later they shut down with no battery.

 

Any ideas?

 @Corsair Nick

[Streetguru]

23 minutes ago, NickToye said:

 

Just send it in under warranty

[NickToye]

10 minutes ago, Streetguru said:

Just send it in under warranty

Not sure he still has it, think he may have purchased it from a store that went bust.

 

Either way, I think i'm going to get my money back and buy a new one.

[JabroniBaloney]

Your friend just gave you his broken headset.

[NickToye]

4 hours ago, JabroniBaloney said:

Your friend just gave you his broken headset.

Well I don't know that, I would hope that was not the case.

[SpookyCitrus]

17 hours ago, NickToye said:

Not sure he still has it, think he may have purchased it from a store that went bust.

 

Either way, I think i'm going to get my money back and buy a new one.

If the headset is less than a year or two old than there will be a warranty through Corsair not the store he bought it from, contact Corsair support and give them the serial or product number and they can help you see if they headset is still under warranty. Have you tried a different charging cable yet? Any micro usb will work.

[NickToye]

2 minutes ago, SpookyCitrus said:

If the headset is less than a year or two old than there will be a warranty through Corsair not the store he bought it from, contact Corsair support and give them the serial or product number and they can help you see if they headset is still under warranty. Have you tried a different charging cable yet? Any micro usb will work.

yeah I did, he's got it back now.  Says I have first refusal when he gets it back, so if its cheaper then brand new, then could be worth thinking about.

[Corsair Nick]

If cycling the battery isn't working, the headset most likely will need to be replaced.  As far as warranty goes, I would have your friend create a ticket and submit his info because our warranty is not transferable.  If the headset is within 2 years, we can get a replacement sent out.

[NickToye]

4 minutes ago, Corsair Nick said:

If cycling the battery isn't working, the headset most likely will need to be replaced.  As far as warranty goes, I would have your friend create a ticket and submit his info because our warranty is not transferable.  If the headset is within 2 years, we can get a replacement sent out.

Yeah I believe he will do that.

[Corsair Nick]

Sounds good.  Let me know if you guys run into any issues.

[Gohardgrandpa]

The joys of wireless headphones. They are nice to have but suck when you have battery issues. Hope you get this figured out