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rx470 4gb RMA gone wrong - wrong BIOS ppid?

LeGrosRoger
By LeGrosRoger
in Graphics Cards
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Posted

Hey,

 

So I bought this second-hand rx470 4gb at the "market price". Everything seemed legit.

 

When I came back home, I couldn't get it to work. I then tried to fix it (it's fun ya know).

 

At first, the computer couldn't even recognize the card. After a couple hours, I got the computer to recognize it, and with AMD's software too. Sadly, it still wasn't working. I couldn't get any display output from the GPU. Everytime I "asked" the card to output sum pixels, the whole computer would froze. From there, I got stuck. I had tried everything, from using on Windows 7 and 10, to flashing BIOS, without forgetting using a few different computers. Nothing more from there on. 

 

As it is an Asus' card (rx470 4gb strix non-oc edition), I registered it on their website and saw it still was under warranty. I got my RMA number, and sent it to an Asus' repair center.

 

The result I got : "wrong BIOS ppid" (pictures + reply from Asus in attachment)

 

Soooo anybody knows what this is suppose to mean?

And, predictably, it's not covered but Asus' warranty. They ask 172$CAD to fix this… for a card I paid 110$CAD.

 

Can I fix it by myself? Is the gpu completely dead? Can I change Asus' mind about repairing this card? I had never heard about this problem before!

 

Thanks, Philippe

 

 

G8YVCM044441_1.jpg

G8YVCM044441_2.jpg

tempsnip.png

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Posted

I think your problem in the first place is the previous owner using a mining BIOS on it. All you need to fix that is download the proper BIOS from techpowerup VGA BIOS collection database for your card, flash it in, and then try run it.

 

Wrong BIOS PPID just means the BIOS is not original.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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6 minutes ago, Jurrunio said:

I think your problem in the first place is the previous owner using a mining BIOS on it. All you need to fix that is download the proper BIOS from techpowerup VGA BIOS collection database for your card, flash it in, and then try run it.

 

Wrong BIOS PPID just means the BIOS is not original.

The problem is that the BIOS on the card right now is already one from techpowerup, and the only one of two options that were working for my card. When I'll be home tonight I'll look which one I've tried! I'll keep you updated, and thanks for the fast answer :)

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2 minutes ago, LeGrosRoger said:

The problem is that the BIOS on the card right now is already one from techpowerup, and the only one of two options that were working for my card. When I'll be home tonight I'll look which one I've tried! I'll keep you updated, and thanks for the fast answer :)

Not working under 3D load could also be a worn out card (GPU or memory), so pray that's not the problem.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Ok so I looked it up, and I tried the first BIOS (the one Asus tells me to use) and it wouldn't work, then I decided to put the actual one on the card, and this is when the card first got recognized by my computer.

22 hours ago, Jurrunio said:

Not working under 3D load could also be a worn out card (GPU or memory), so pray that's not the problem.

I filled a dispute and explained which BIOS I tried. I also added your hypothesis, but it really looks like I bought something bad. And companies being how they are, it seems like a lost cause...

I hate throwing money away like that!

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  • 1 year later...
Posted

Please anybody can send me the ASUS VGA Information tool mentioned in the first comment?

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