How good are tech support jobs ( within an Office?)

[Olli_]

Hi,

 

I have applied for a few roles in tech support and i was just wondering if anyone on here has had experience  within this field and just wanted to know what they think of the role. The job i had before was just basically fixing servers and pcs in a warehouse which were brought in from customers so this is kind of a bit different from what i am used to. its not a call centre type role so i will be actually be working around the office ( i think by the sounds of it) and fixing the equipment and stuff. Any advice or opinions would be great . 

 

Many Thanks 

[Anghammarad]

It kills your soul veeeeeeerry slowly... depending on the "customers"... you will get bitter, sarcastic, and lose faith in humanity.

[Olli_]

6 minutes ago, Anghammarad said:

It kills your soul veeeeeeerry slowly... depending on the "customers"... you will get bitter, sarcastic, and lose faith in humanity.

Hmm, the one i got call back on was just being support to staff within a office not working with customers as such. but just wanted to get opinions on what its like. 

[rcmaehl]

If you can deal with customers, feel free to go with a call center or other customer facing IT support. However, if you're looking for a more laid-back environment, go with Business IT support at something like an outsourced IT company (e.g. Compucom, iCorps, etc). Generally business facing is a lot less stressful as you aren't dealing with anywhere near the amount of entitlement, lack of standards, and other non-sense that you see in customer facing support. Not to say that it doesn't exist however, just a LOT less often.

 

Going on what you've said you've applied for. I personally can not speak for it but I know the company I work for does provide a service like that for businesses. I haven't heard anything negative other than being on your feet a lot as you're expected to work on several machines at the same time. 

[Tcrumpen]

55 minutes ago, Olli_ said:

Hi,

 

I have applied for a few roles in tech support and i was just wondering if anyone on here has had experience  within this field and just wanted to know what they think of the role. The job i had before was just basically fixing servers and pcs in a warehouse which were brought in from customers so this is kind of a bit different from what i am used to. its not a call centre type role so i will be actually be working around the office ( i think by the sounds of it) and fixing the equipment and stuff. Any advice or opinions would be great . 

 

Many Thanks 

I love my job, however that doesn't mean there aren't faceplam moments. Help desk support is a thankless job, however 99% of IT Careers start of in a help desk role. You will get idiots in every job where you are an IT support, but for me i love figuring problems out and actually it helps you build report with your end users; they will begin to respect you so that when you inevitably have to tell them 'no' for something they don't go off in to much of a huff about it

 

Also call centres isn't where you wanna go, they read from a script and that's it

[Guest]

I recall seeing a video where someone touched upon that. 

Theyd call tech support, the guy would arrive & then the employee would be like “just wait a bit. I have to finish this first.” And he’d be like wtf I thought you had a problem. 

The story was about why he wears a suit, & he said he’d normally wear jeans and a t shirt as most IT wear (by his claim) and one day he had a funeral after work so he wore a suit to work and all the sudden when he arrived-the worst of the people would jump at his arrival and let him get to work. 

 

Not sure if that helps. 

[Anghammarad]

1 hour ago, Olli_ said:

Hmm, the one i got call back on was just being support to staff within a office not working with customers as such. but just wanted to get opinions on what its like. 

Everyone you will support is or will be your customer... only in house... 

 

And well... it really depends... sorry if I sound harsh or mean, but being 20+ years in IT makes you so.... It really depends on how the "in house staff" is... you can get a nice staff and want to get old in your job... or you can drop into tech support hell... toner explosions, cups on dvd trays, not able to click on start because the table is ending... and so on... people that call you with the same problem (which you did show them how to fix for themselfs in just 2 clicks) over and over again because you are support and they are too lazy or just don't want to learn... 

 

So there can be this, or that, or a healthy mixture...

[Teddy07]

Retards are everywhere so be prepared. I hope you can control your anger because your patience will be tested.

41 minutes ago, Tcrumpen said:

I love my job, however that doesn't mean there aren't faceplam moments. Help desk support is a thankless job, however 99% of IT Careers start of in a help desk role.

2

 

Depends on the country. I have heard that it is common in the US. I am not aware that this practice is used in Europe for example. 

[Tcrumpen]

1 minute ago, Teddy07 said:

Retards are everywhere so be prepared. I hope you can control your anger because your patience will be tested.

 

Depends on the country. I have heard that it is common in the US. I am not aware that this practice is used in Europe for example. 

I'm from the UK and a lot of IT jobs here are either school based or helpdesk based (on an entry level) once you start specialising then you can get more specific roles outside of helpdesk

[Olli_]

1 hour ago, Anghammarad said:

Everyone you will support is or will be your customer... only in house... 

 

And well... it really depends... sorry if I sound harsh or mean, but being 20+ years in IT makes you so.... It really depends on how the "in house staff" is... you can get a nice staff and want to get old in your job... or you can drop into tech support hell... toner explosions, cups on dvd trays, not able to click on start because the table is ending... and so on... people that call you with the same problem (which you did show them how to fix for themselfs in just 2 clicks) over and over again because you are support and they are too lazy or just don't want to learn... 

 

So there can be this, or that, or a healthy mixture...

Thanks for the advice i had plenty of toner explosions in my old job.

[Olli_]

1 hour ago, Tcrumpen said:

I'm from the UK and a lot of IT jobs here are either school based or helpdesk based (on an entry level) once you start specialising then you can get more specific roles outside of helpdesk

From the uk as well  the one i applied for was more of a apprenticeship but still had a good enough salary 

[Tcrumpen]

1 minute ago, Olli_ said:

From the uk as well 

High five

[wasab]

14 hours ago, Olli_ said:

Hi,

 

I have applied for a few roles in tech support and i was just wondering if anyone on here has had experience  within this field and just wanted to know what they think of the role. The job i had before was just basically fixing servers and pcs in a warehouse which were brought in from customers so this is kind of a bit different from what i am used to. its not a call centre type role so i will be actually be working around the office ( i think by the sounds of it) and fixing the equipment and stuff. Any advice or opinions would be great . 

 

Many Thanks 

tech support people,e. if it is from a call center, is mostly based in places like India or the Philippines.