GPU Core Clock drops randomly MSI GE62MVR

[nJoy.]

Good day to everyone. So I noticed recently that my GPU clock is droping from 1600mhz to about 100mhz. With huge FPS drop. It happens really randomly. Temps are staying at 74C, after droping nothing changes excpet core clock. Is it software related or might be hardware problem? No overclocking done, power in windows is set to max power, same in nvidia control panel.

Laptop specs:

GPU: nVidia GeForce GTX 1070
CPU: i7 7700HQ

RAM: 16GB

 

Edit: Closer inspection of the problem showed that atleast now cpu is throttling. In Aida64 stress test, when stressing only CPU, everything runs fine, max 85 degrees. But when I stress both, GPU and CPU, then CPU reaches max allowed temps at 95C and starts throttling down. I didn't have to run it long before it started to throttle to about 50%. Even with "Cooler Boost" on. 

[porina]

Assume you're plugged in. Is battery charged? I've seen on mine the laptop seems to do CPU limiting if battery is low even when plugged in, and it might do similar for GPU too. Even if so, going down to 100 MHz seems excessive. Can you run GPU-z and see what it reports as limiting factor at the time?

[nJoy.]

16 minutes ago, porina said:

Assume you're plugged in. Is battery charged? I've seen on mine the laptop seems to do CPU limiting if battery is low even when plugged in, and it might do similar for GPU too. Even if so, going down to 100 MHz seems excessive. Can you run GPU-z and see what it reports as limiting factor at the time?

I will try get results ASAP, well, maybe i remember it wrongly, but its definetly no more than 200 mhz. I am pluged in, usually charged. I rarely unplug my laptop when I am at home. Only for the night when I know I won't need it anymore. 

[nJoy.]

So I managed to capture the drop of core clock.

[porina]

That dip seems to correspond to power limiting... suppose next question is why. Are we looking at gaming loads? Is there a particular thing that more often triggers it?

[nJoy.]

12 minutes ago, porina said:

That dip seems to correspond to power limiting... suppose next question is why. Are we looking at gaming loads? Is there a particular thing that more often triggers it?

Yes it does happen while gaming, this was recorded while playing overwatch. And I am not sure about what triggers it. Sometimes it does happen when alot of action occurs. But there is times when it actually happens with no action at all. It feels random. What could affect these power limits?

[porina]

Power limiting is supposed to do what it says. If the GPU takes more than a certain power, back off to keep it under. It is usually a soft drop off though, not flat out or stop. Also it seems laptops like MSI (I have a GE62 6QF) use the battery to give a bit more power boost. If battery is low, it throttles the speed back a bit. Even if not overclocked, I also wonder if somehow the clock tables got messed up somehow. Tried clean re-installing the driver?

[nJoy.]

11 minutes ago, porina said:

Power limiting is supposed to do what it says. If the GPU takes more than a certain power, back off to keep it under. It is usually a soft drop off though, not flat out or stop. Also it seems laptops like MSI (I have a GE62 6QF) use the battery to give a bit more power boost. If battery is low, it throttles the speed back a bit. Even if not overclocked, I also wonder if somehow the clock tables got messed up somehow. Tried clean re-installing the driver?

nvidia drivers? I did actually. Maybe this could be affected by Prefer max power setting in nvidia controls? Also, I could have tinkered with something in settings as this is brand new laptop. I am thinking of doing PC reset, and just install everything from scratch. As there is still lots of bloatware which I am not sure if I should keep. 

[porina]

I personally didn't find most of the extra software to be that useful... I found it enough to uninstall the bits I didn't want. Maybe try that before you nuke it.

[nJoy.]

12 minutes ago, porina said:

I personally didn't find most of the extra software to be that useful... I found it enough to uninstall the bits I didn't want. Maybe try that before you nuke it.

Thanks for your help. Atleast I know problem of it. I will be testing it out on other games also. Really appreciate your help.

[nJoy.]

Update where I am at. So none of the settings worked for me, so I decided to "Nuke" my pc. Well that didn't go so well either. Two times I tryed reseting none of them worked as they should have. First time ended up with laggy half working windows and second time it failed to boot at all. None of the reset options work now. Neither windows reset nor the MSI's reset. Going to install my own downloaded copy of windows. If that fails then warranty it is...

[Pendragon]

12 hours ago, nJoy. said:

Update where I am at. So none of the settings worked for me, so I decided to "Nuke" my pc. Well that didn't go so well either. Two times I tryed reseting none of them worked as they should have. First time ended up with laggy half working windows and second time it failed to boot at all. None of the reset options work now. Neither windows reset nor the MSI's reset. Going to install my own downloaded copy of windows. If that fails then warranty it is...

just go on MSI afterburner and build a custom voltage to clock speed graph.

 

and undervolt the CPU. The throttle temp might be 75C for you and its aggressively downclocking to hit that. get throttlestop and disable bd prot and see if that helps. 

[nJoy.]

11 hours ago, Pendragon said:

just go on MSI afterburner and build a custom voltage to clock speed graph.

 

and undervolt the CPU. The throttle temp might be 75C for you and its aggressively downclocking to hit that. get throttlestop and disable bd prot and see if that helps. 

Its GPU that throttles, im GPU-Z it says that max temp is set to 91C not sure if its says correctly. This is my first gaming laptop, so I am not sure what temps are normal and which are too high. I did clean windows install, as MSI's recovery wasn' t working (hope that isnt warranty void lol). Got every driver installed thats needed and will get back to testing.

[nJoy.]

Alright, update to you guys. It seems clean windows install did fix the issue. Atleast for now, I did play quite some time without issues. And GPU does a good job. Thanks for your help! 

[nJoy.]

So actually I speeked too soon. Today while playing it happened again. Only diffrence is that drop was to about 1000mhz. Not to 100... I was getting this in overwatch. Was playing Left 4 Dead 2, it wasn't happening there, although its not that demanding like overwatch (I think so). Currently I am downloading Witcher 3 to test it there. Could this be just  because some issue with the game? Or maybe this happens because of "Optimus" system? It looks like it just drops to idle. I am really lost right now.

[TheDankKoosh]

4 hours ago, nJoy. said:

So actually I speeked too soon. Today while playing it happened again. Only diffrence is that drop was to about 1000mhz. Not to 100... I was getting this in overwatch. Was playing Left 4 Dead 2, it wasn't happening there, although its not that demanding like overwatch (I think so). Currently I am downloading Witcher 3 to test it there. Could this be just  because some issue with the game? Or maybe this happens because of "Optimus" system? It looks like it just drops to idle. I am really lost right now.

Try disabling the integrated graphics if you believe it is a problem with optimus, it could also be a driver issue like I've been seeing on maxwell mobile lately.

[D13H4RD]

Undervolt both the CPU and GPU. 

 

Sounds like it's hitting a power draw limit. 

[nJoy.]

17 hours ago, D13H4RD2L1V3 said:

Undervolt both the CPU and GPU. 

 

Sounds like it's hitting a power draw limit. 

I tryed that it's same thing, same clock drops. Sometimes worse. I was playing a Witcher 3 it seems I haven't got any lags. Everything was smooth. Steady clock speeds and steady FPS. Also maxed out. So it might be just a game. Will try to make sure of it. It seems weird that GTX 1060 on my older PC with i7-2600k without overclocks could play it without any freezes or lags and this laptop does these things. Thanks for your help. If anything comes to your mind feel free to share. I am open to all of suggestions.

[ApolloX75]

2 hours ago, nJoy. said:

I tryed that it's same thing, same clock drops. Sometimes worse. I was playing a Witcher 3 it seems I haven't got any lags. Everything was smooth. Steady clock speeds and steady FPS. Also maxed out. So it might be just a game. Will try to make sure of it. It seems weird that GTX 1060 on my older PC with i7-2600k without overclocks could play it without any freezes or lags and this laptop does these things. Thanks for your help. If anything comes to your mind feel free to share. I am open to all of suggestions.

Did you try running Throttlestop to disable BD_PROCHOT protocol? That's what I had to do with my MSI laptop to stop throttling like this.

[nJoy.]

3 hours ago, ApolloX75 said:

Did you try running Throttlestop to disable BD_PROCHOT protocol? That's what I had to do with my MSI laptop to stop throttling like this.

I will take a look at this program after work, see where it gets me.

[nJoy.]

Okay. So I know what is responsible for these drops. Its Overwatch. No other game I played did these drops. Only in Overwatch. I did find a lot of topics in their forums about this problem, lots of other players are having these issues. But you guys did help me a lot. Thanks for your time and patience.

 

Edit: If anyone else get this problem, probably might solve in any game. Try disabling Game DVR in windows. This is what solved mine.

[nJoy.]

On 12/14/2017 at 12:38 PM, nJoy. said:

Okay. So I know what is responsible for these drops. Its Overwatch. No other game I played did these drops. Only in Overwatch. I did find a lot of topics in their forums about this problem, lots of other players are having these issues. But you guys did help me a lot. Thanks for your time and patience.

 

Edit: If anyone else get this problem, probably might solve in any game. Try disabling Game DVR in windows. This is what solved mine.

Okay, so I was wrong. I just thought what it was. Actually it's thermal throttling. In CPU intensive games, like PUBG even in Overwatch, The Division my CPU throttles, causing these drops. Not sure if this laptop should do this. Thinking about bringing it to dealer for fixing it.

[genexis_x]

31 minutes ago, nJoy. said:

thermal throttling

How hot is it?

[nJoy.]

1 hour ago, ZM Fong said:

How hot is it?

CPU gets to 95C, then begins throttling down. In Aida64 it gets to 50% throttling. When stress testing CPU alone it gets to about 85C and doesn't throttle. It feels a lot in CPU intensive games.

[genexis_x]

7 hours ago, nJoy. said:

CPU gets to 95C

Have you tried undervolting and repaste?